Long Wait, No Updates, No Answers

I genuinely don’t understand how Pizza Hut Cedar Square thinks this level of service is acceptable. I placed an order and sat waiting for almost 1 hour and 30 minutes with absolutely no communication from the store. Trying to contact them was another mission on its own. Calls kept going through the call centre, who then tried transferring me to the branch, but the store wouldn’t answer. After being bounced around multiple times, I eventually got a call from the store apologising and saying they only had one delivery driver working. I’m sorry, but operational issues should not become the customer’s problem, especially when nobody communicates anything until you start chasing people for answers. At some point you stop feeling like a customer and start feeling like an inconvenience. Very disappointing experience from Pizza Hut Cedar Square.