IH
Its Home Solar
Claimed Business
IH
Its Home Solar
Claimed Business
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Its Home Solar receives strong praise for professional, efficient installations completed to a high standard, with friendly staff and competitive pricing frequently highlighted. Many customers commend the neat workmanship, clear communication, and responsive initial support. However, a recurring and serious concern involves after-sales service, where multiple customers report difficulty obtaining warranty repairs. Several negative reviews describe aggressive, abusive language and threats from the owner when issues are raised, which sharply contrasts the otherwise positive installation experience.
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Home Services
143h 5mReply Time
28 NPSLikely
Replied to 17% of negative reviews
Reply time on negative reviews: 143 hours 5 min
TrustIndex
0
Ranking
#5
in Home Services
Avg Reply
143h 5m
NPS Score
28
Recommended: Likely
Replied to 17% of negative reviews
Reply time on negative reviews: 143 hours 5 min
Review Distribution
3.5|16 Reviews
Jun '25 - May '26
5(46.2%)
4(15.4%)
3(0%)
2(7.7%)
1(30.8%)
5(46.2%)
4(15.4%)
3(0%)
2(7.7%)
1(30.8%)
Frequently Asked Questions About Its Home Solar
Based on recent customer reviews, Its Home Solar receives strong praise for professional, efficient installations completed to a high standard, with friendly staff and competitive pricing frequently highlighted. Many customers commend the neat workmanship, clear communication, and responsive initial support. However, a recurring and serious concern involves after-sales service, where multiple customers report difficulty obtaining warranty repairs. Several negative reviews describe aggressive, abusive language and threats from the owner when issues are raised, which sharply contrasts the otherwise positive installation experience.
Its Home Solar has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. They reply to 17% of negative reviews, typically within 143 hours 5 min. Hellopeter has tracked Its Home Solar across 27 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceL
Lufuno
1 reviews | Active since Jan 2020
17 Dec 2025, 06:53
Thank you
My solar system was installed six months ago by It's Home Solar. The team completed the task in a single day and is very friendly and professional. I was given an explanation of the technology, which operated flawlessly right away. Always accommodating and quick to reply when you ask for help.
Helpful (0)
|Replies (0)L
Lufuno
1 reviews | Active since Jan 2020
17 Dec 2025, 06:53
Thank you
My solar system was installed six months ago by It's Home Solar. The team completed the task in a single day and is very friendly and professional. I was given an explanation of the technology, which operated flawlessly right away. Always accommodating and quick to reply when you ask for help.
0
Replies (0)AT
Andre T
1 reviews | Active since Jan 2020
11 Dec 2025, 16:36
Thank you Its Home Solar
I recently had a solar system installed, and I can confidently say the service was nothing short of excellent. From the first consultation to the final handover, everything was handled with precision, professionalism, and genuine care. The team arrived on time, worked neatly, and made sure every detail was completed to a high standard. They explained the system clearly, answered all my questions, and left the site spotless. The workmanship is solid, the wiring is clean, and the performance of the system has exceeded my expectations. It’s rare to find a company that delivers both quality products and exceptional service, but they absolutely did. I’m extremely satisfied with my installation and would highly recommend them to anyone considering going solar.
Helpful (0)
|Replies (0)AT
Andre T
1 reviews | Active since Jan 2020
11 Dec 2025, 16:36
Thank you Its Home Solar
I recently had a solar system installed, and I can confidently say the service was nothing short of excellent. From the first consultation to the final handover, everything was handled with precision, professionalism, and genuine care. The team arrived on time, worked neatly, and made sure every detail was completed to a high standard. They explained the system clearly, answered all my questions, and left the site spotless. The workmanship is solid, the wiring is clean, and the performance of the system has exceeded my expectations. It’s rare to find a company that delivers both quality products and exceptional service, but they absolutely did. I’m extremely satisfied with my installation and would highly recommend them to anyone considering going solar.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 09:14
Review of It’s Home Solar
I had an excellent experience with It’s Home Solar from start to finish. Their team was professional, reliable, and clear in their communication. The initial consultation addressed my concerns honestly and gave me confidence in their approach. Installation was quick, neat, and handled by a team that clearly knew what they were doing. Everything worked perfectly from day one, and the workmanship stood out. I later returned to them for additional panels, and the service was just as consistent. The real highlight came when my inverter failed unexpectedly. It’s Home Solar responded the same day, resolved the issue immediately, and showed a level of commitment that is rare in this industry. They treated the situation with urgency and genuine care. Based on my experience, It’s Home Solar is a company that delivers quality work and stands by its customers. I highly recommend them to anyone considering a solar installation.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 09:14
Review of It’s Home Solar
I had an excellent experience with It’s Home Solar from start to finish. Their team was professional, reliable, and clear in their communication. The initial consultation addressed my concerns honestly and gave me confidence in their approach. Installation was quick, neat, and handled by a team that clearly knew what they were doing. Everything worked perfectly from day one, and the workmanship stood out. I later returned to them for additional panels, and the service was just as consistent. The real highlight came when my inverter failed unexpectedly. It’s Home Solar responded the same day, resolved the issue immediately, and showed a level of commitment that is rare in this industry. They treated the situation with urgency and genuine care. Based on my experience, It’s Home Solar is a company that delivers quality work and stands by its customers. I highly recommend them to anyone considering a solar installation.
0
Replies (0)BP
Bennedean P
1 reviews | Active since Jan 2020
8 Dec 2025, 14:45
ZERO RATING - Terrible Service
If I could give a 0 rating, I would. TERRIBLE, terrible company. Please don’t ever use them to put in your solar. Aftersales service is **********. They have no communication skills and they do not take liability for anything. STAY AWAY FROM THIS COMPANY.
Helpful (0)
|Replies (0)BP
Bennedean P
1 reviews | Active since Jan 2020
8 Dec 2025, 14:45
ZERO RATING - Terrible Service
If I could give a 0 rating, I would. TERRIBLE, terrible company. Please don’t ever use them to put in your solar. Aftersales service is **********. They have no communication skills and they do not take liability for anything. STAY AWAY FROM THIS COMPANY.
0
Replies (0)DB
Deane B
1 reviews | Active since Jan 2020
5 Dec 2025, 09:40
Terrible after sales
My experience with Its Home Solar has unfortunately not been as positive as others have reported. I began researching solar solutions in mid-2024. After much consideration, I chose Its Home Solar because of strong personal recommendations from family and friends, competitive pricing, and excellent initial interactions. As many know, even with a good deal, solar is still a significant investment. To manage this, I used my home loan to facilitate payment. Before signing any quote, I clearly informed Its Home Solar—both verbally and in writing—about my bank’s application, approval, and payment process. The bank agreed to pay 80% upfront and 20% upon completion and receipt of the COC (Certificate of Compliance). All payments required my written approval and could take up to five working days to clear. Despite their advertising of “no deposit required,” I had no issue with this arrangement. Fast forward to installation on 17 December 2024. After some back-and-forth scheduling, the installation was completed and looked good by any standard. The COC was issued on 18 December, a Thursday, and my family left for a well-deserved Christmas holiday. Then came the shock: on Sunday, 22 December at 17:38, I received a WhatsApp message from the owner stating, “If we do not receive payment we will remove the solar system, regards.” This was only two working days after the COC was issued—and on a Sunday evening before Christmas! I tried calling him several times, but he refused to answer. I then called the admin line, and while the lady was polite, shortly after I received another message: “Read your terms and conditions. If we don’t receive payment tomorrow, we will remove the system and shut it down and lock it.” Attempts to have a civil conversation failed. The next WhatsApp message read: “F off, pay your account or we will switch it off, lock it, then remove it.” This was shocking. They had agreed to the payment terms beforehand, knowing the time frame. If the COC was issued on the 18th, five working days would end on the 27th (considering weekends and public holidays). In fact, payment cleared on 24 December 2024. I thought that was the end of the drama. Fast forward to November 29, 2025. I decided to check the system and discovered a melted MC4 connector on the PV side feeding into the inverter. I immediately sent a photo. Before I could explain, I received a prompt response: it was a loose connection, and they would fix it. When I asked if this was covered under warranty, they confirmed yes and promised to come first thing after the weekend. I was impressed—until the surprises began again. It was confirmed that the owner would arrive Monday at 11 AM. I rearranged commitments to be home. At 10 AM, I WhatsApped to confirm things are still on track, and they said yes. Then, out of the blue: “Oh, by the way, there’s a call-out fee plus materials invoiced separately.” I questioned this, referring to previous messages and their own T&Cs stating a five-year warranty for workmanship issues. A loose connection or poor crimp is clearly workmanship-related. After back-and-forth with admin (as the owner again refused calls), the reason changed: now they claimed I was overloading the system. This made no sense—no one had inspected the site, and I have a single string of six 545 W panels in series. The inverter (5 kW Deye hybrid) supports up to 6,500 W PV input. Finally, I got a call from the owner. I hoped for resolution. Instead, I was sworn at repeatedly, threatened, and told I would be assaulted in my own home for “speaking to his staff that way.” I was stunned. At no point had I sworn, raised my voice, or disrespected anyone—I was simply asking reasonable questions. In the end, I hired another contractor who confirmed the issue was a poor crimp and loose connection. A few days later, the admin reached out, saying they would do the repairs at no charge and wanted to end the year peacefully, which I appreciated. However, there was no acknowledgment of the abusive language or threats. I am not telling anyone who they should or should not use. Many have had great experiences, and people I know personally received excellent service. Unfortunately, that was not my case. After digging through older My Broadband and Carbonite forums, I found similar complaints dating back to when they traded as “Its Home Electrical.” It seems that when the owner faces any logical pushback or someone doesn’t blindly trust him, he resorts to bullying and abusive communication. I expect backlash after posting this—maybe even a phone call—but let’s see.
Helpful (0)
|Replies (0)DB
Deane B
1 reviews | Active since Jan 2020
5 Dec 2025, 09:40
Terrible after sales
My experience with Its Home Solar has unfortunately not been as positive as others have reported. I began researching solar solutions in mid-2024. After much consideration, I chose Its Home Solar because of strong personal recommendations from family and friends, competitive pricing, and excellent initial interactions. As many know, even with a good deal, solar is still a significant investment. To manage this, I used my home loan to facilitate payment. Before signing any quote, I clearly informed Its Home Solar—both verbally and in writing—about my bank’s application, approval, and payment process. The bank agreed to pay 80% upfront and 20% upon completion and receipt of the COC (Certificate of Compliance). All payments required my written approval and could take up to five working days to clear. Despite their advertising of “no deposit required,” I had no issue with this arrangement. Fast forward to installation on 17 December 2024. After some back-and-forth scheduling, the installation was completed and looked good by any standard. The COC was issued on 18 December, a Thursday, and my family left for a well-deserved Christmas holiday. Then came the shock: on Sunday, 22 December at 17:38, I received a WhatsApp message from the owner stating, “If we do not receive payment we will remove the solar system, regards.” This was only two working days after the COC was issued—and on a Sunday evening before Christmas! I tried calling him several times, but he refused to answer. I then called the admin line, and while the lady was polite, shortly after I received another message: “Read your terms and conditions. If we don’t receive payment tomorrow, we will remove the system and shut it down and lock it.” Attempts to have a civil conversation failed. The next WhatsApp message read: “F off, pay your account or we will switch it off, lock it, then remove it.” This was shocking. They had agreed to the payment terms beforehand, knowing the time frame. If the COC was issued on the 18th, five working days would end on the 27th (considering weekends and public holidays). In fact, payment cleared on 24 December 2024. I thought that was the end of the drama. Fast forward to November 29, 2025. I decided to check the system and discovered a melted MC4 connector on the PV side feeding into the inverter. I immediately sent a photo. Before I could explain, I received a prompt response: it was a loose connection, and they would fix it. When I asked if this was covered under warranty, they confirmed yes and promised to come first thing after the weekend. I was impressed—until the surprises began again. It was confirmed that the owner would arrive Monday at 11 AM. I rearranged commitments to be home. At 10 AM, I WhatsApped to confirm things are still on track, and they said yes. Then, out of the blue: “Oh, by the way, there’s a call-out fee plus materials invoiced separately.” I questioned this, referring to previous messages and their own T&Cs stating a five-year warranty for workmanship issues. A loose connection or poor crimp is clearly workmanship-related. After back-and-forth with admin (as the owner again refused calls), the reason changed: now they claimed I was overloading the system. This made no sense—no one had inspected the site, and I have a single string of six 545 W panels in series. The inverter (5 kW Deye hybrid) supports up to 6,500 W PV input. Finally, I got a call from the owner. I hoped for resolution. Instead, I was sworn at repeatedly, threatened, and told I would be assaulted in my own home for “speaking to his staff that way.” I was stunned. At no point had I sworn, raised my voice, or disrespected anyone—I was simply asking reasonable questions. In the end, I hired another contractor who confirmed the issue was a poor crimp and loose connection. A few days later, the admin reached out, saying they would do the repairs at no charge and wanted to end the year peacefully, which I appreciated. However, there was no acknowledgment of the abusive language or threats. I am not telling anyone who they should or should not use. Many have had great experiences, and people I know personally received excellent service. Unfortunately, that was not my case. After digging through older My Broadband and Carbonite forums, I found similar complaints dating back to when they traded as “Its Home Electrical.” It seems that when the owner faces any logical pushback or someone doesn’t blindly trust him, he resorts to bullying and abusive communication. I expect backlash after posting this—maybe even a phone call—but let’s see.
0
Replies (0)FD
Frederik D
1 reviews | Active since Jan 2020
20 Nov 2025, 15:40
Excellent service
Great experience, good products installation. Always helpful and accommodating with your requests. Prices very reasonable
Helpful (0)
|Replies (0)FD
Frederik D
1 reviews | Active since Jan 2020
20 Nov 2025, 15:40
Excellent service
Great experience, good products installation. Always helpful and accommodating with your requests. Prices very reasonable
0
Replies (0)sS
shumail S
1 reviews | Active since Jan 2020
19 Nov 2025, 09:01
Poor aftersales Service
Very poor aftersales service. I did the new installation in may 2025 and within 5-6 months I found the circuit breaker which they installed keeps tripping down. I had to wait for more than 7-10 days for them to send a technician to check why the circuit breaker keeps tripping down . When they sent it ,they charged me a whopping R1240 invoice(R450 call out and R790 to replace the circuit breaker that they installed ) ,it took them 10-15 mins to do the job.
Helpful (0)
|Replies (0)sS
shumail S
1 reviews | Active since Jan 2020
19 Nov 2025, 09:01
Poor aftersales Service
Very poor aftersales service. I did the new installation in may 2025 and within 5-6 months I found the circuit breaker which they installed keeps tripping down. I had to wait for more than 7-10 days for them to send a technician to check why the circuit breaker keeps tripping down . When they sent it ,they charged me a whopping R1240 invoice(R450 call out and R790 to replace the circuit breaker that they installed ) ,it took them 10-15 mins to do the job.
0
Replies (0)JE
Johan E
1 reviews | Active since Jan 2020
16 Nov 2025, 13:46
Its Home Solar great service
Its Home Solar Installation team done a great Job installing my system about 8 months ago, the after sales service is still good and they still help me if there is any problems well done Its Home Solar Team Actor and Sithole and Noel also the office ladies 🙏🙏🙏💯
Helpful (0)
|Replies (0)JE
Johan E
1 reviews | Active since Jan 2020
16 Nov 2025, 13:46
Its Home Solar great service
Its Home Solar Installation team done a great Job installing my system about 8 months ago, the after sales service is still good and they still help me if there is any problems well done Its Home Solar Team Actor and Sithole and Noel also the office ladies 🙏🙏🙏💯
0
Replies (0)