ITS Solar / ITS Heatpumps
Claimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
ITS Solar / ITS Heatpumps
Claimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
3|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencelK
liane K
1 reviews | Active since Feb 2015
21 Apr 2026, 10:05
Best Brand In SA
Working here has given me a unique, inside perspective on what truly sets this company apart. I genuinely believe we’ve built one of the strongest brands in South Africa—not just in terms of recognition, but in the trust we’ve earned from our customers. There’s a consistent, company-wide focus on customer satisfaction that isn’t just talk; it’s something I see reflected daily in how teams operate, solve problems, and go the extra mile. Of course, no business is immune to the occasional negative review—there will always be one or two customers who’ve had a less-than-perfect experience. What matters to me is how seriously those situations are taken and how committed the company is to making things right. From product quality to after-sales support, there’s a clear effort to deliver real value and maintain long-term relationships with customers. As an employee, that gives me confidence in what we offer and pride in being part of the team.
Helpful (0)
|Replies (0)lK
liane K
1 reviews | Active since Feb 2015
21 Apr 2026, 10:05
Best Brand In SA
Working here has given me a unique, inside perspective on what truly sets this company apart. I genuinely believe we’ve built one of the strongest brands in South Africa—not just in terms of recognition, but in the trust we’ve earned from our customers. There’s a consistent, company-wide focus on customer satisfaction that isn’t just talk; it’s something I see reflected daily in how teams operate, solve problems, and go the extra mile. Of course, no business is immune to the occasional negative review—there will always be one or two customers who’ve had a less-than-perfect experience. What matters to me is how seriously those situations are taken and how committed the company is to making things right. From product quality to after-sales support, there’s a clear effort to deliver real value and maintain long-term relationships with customers. As an employee, that gives me confidence in what we offer and pride in being part of the team.
0
Replies (0)SH
Shaun H
1 reviews | Active since Dec 2023
24 Jan 2026, 13:00
Extremely poor after-sales service – avoid ITS Heat Pumps
Extremely poor after-sales service – avoid ITS Heat Pumps I bought a heat pump from ITS Heat Pumps in Somerset West, which was installed by a plumber they personally recommended. From day one, the heat pump made an extremely loud noise, so loud that it woke people up at night. This was clearly not normal or acceptable for a brand-new unit. I immediately contacted ITS Heat Pumps. Instead of taking responsibility, they simply gave me the same plumber’s contact details again and told me he must check fittings, couplings, and clean certain components. After this visit — and another expensive bill — the heat pump was still just as noisy. At this point, the unit was still under warranty, yet nothing was resolved. Terrible After-Sales Service and No Support My experience with ITS Heat Pumps has been extremely disappointing. Once the product was sold and paid for, their interest in me as a customer completely disappeared. Their after-sales service is terrible. Despite ongoing issues, they never once offered to repair, replace, or even send one of their own technicians to properly inspect the system. There was no ownership taken and no effort made to resolve the problems. I invested a significant amount of money in a heat pump specifically to reduce my electricity bill, only to discover that a heat pump is not the solution I was promised — and ITS Heat Pumps certainly does not stand behind their product. Customer support is non-existent, and communication is frustrating and unhelpful. I will never buy another product from this company again. I strongly advise any potential customers to look at other suppliers and avoid ITS Heat Pumps at all costs. There are far better options out there with companies that actually care about their customers after the sale.
Helpful (0)
|Replies (0)SH
Shaun H
1 reviews | Active since Dec 2023
24 Jan 2026, 13:00
Extremely poor after-sales service – avoid ITS Heat Pumps
Extremely poor after-sales service – avoid ITS Heat Pumps I bought a heat pump from ITS Heat Pumps in Somerset West, which was installed by a plumber they personally recommended. From day one, the heat pump made an extremely loud noise, so loud that it woke people up at night. This was clearly not normal or acceptable for a brand-new unit. I immediately contacted ITS Heat Pumps. Instead of taking responsibility, they simply gave me the same plumber’s contact details again and told me he must check fittings, couplings, and clean certain components. After this visit — and another expensive bill — the heat pump was still just as noisy. At this point, the unit was still under warranty, yet nothing was resolved. Terrible After-Sales Service and No Support My experience with ITS Heat Pumps has been extremely disappointing. Once the product was sold and paid for, their interest in me as a customer completely disappeared. Their after-sales service is terrible. Despite ongoing issues, they never once offered to repair, replace, or even send one of their own technicians to properly inspect the system. There was no ownership taken and no effort made to resolve the problems. I invested a significant amount of money in a heat pump specifically to reduce my electricity bill, only to discover that a heat pump is not the solution I was promised — and ITS Heat Pumps certainly does not stand behind their product. Customer support is non-existent, and communication is frustrating and unhelpful. I will never buy another product from this company again. I strongly advise any potential customers to look at other suppliers and avoid ITS Heat Pumps at all costs. There are far better options out there with companies that actually care about their customers after the sale.
0
Replies (0)