IVENTURE CARD CITY PASS RIP OFF

I bought 2 x 5 day unlimited Premium passes for Cape Town on the 11th of March 2020, planning to go on holiday from the 25th of April to the 5th of May.

After the president announced lockdown level 5 I contacted them Telephonically, requesting a refund. The person whom answered the phone assured me that the ticket will be valid for 12 months although it says 6 months on their web site. When I contacted them on the 2nd of December to confirm that I will be using the tickets in February 2021, I was informed that the tickets already expired and is no longer valid. I explained to the person that I was assured the tickets will be extended to 12 months validity. Iwas told to send an email to info@citypass.co.za, which I did. I did not receive any feedback. I again sends query on the 4th of December and again got no feedback. During December I tried numerous times to phone them but the phone number keeps on giving a message that the number is not available. I again send them an email this morning to no avail. As they indicated that the are part of Cape Town Tourism, We trusted them and even referred friends, family and friends from England to them. I will no longer recommend them to anyone as all other operators extended their validity of their tickets, including airlines, hotels, helicopter and boat operators. It is operators like this that gives tourism in Cape Town a bad name