TS
Therene S
Active since Jun 2019
6
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0
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Reviews
6 reviews21 months ago
Mytravelution is a service agreement piramid scheme. Beware
Please beware of Mytravelution. We joined under promises of huge savings, shown a website that showed prices for accommodation so that you can compare, almost like booking.com and other related sites. When we wanted to make use of our membership, described as becoming a travel agent yourself, we found we must make bookings through a booking agent, with prices more expensive than booked through other sites, not able to browse and look for similar venues. When enquiring that I want to sell my membership, I was informed it was a service agreement and not membership. I cannot sell it back or through them, but I can transfer my service agreement to someone else for a fee, but they will have to continue to pay the monthly fee, unless they get other members to join as well. This is a piramid scheme at large. Please do not join them. Don't make the same mistake we did.
0 replies
29 months ago
Bad smell in store
Pick n Pay clothing store at Mall of Africa has a smell problem. Upon entry of the store an old moldy wet carpet smell permitted the store. The smell was so bad that we immediately made a u-turn out of the store
0 replies
50 months ago
Don't book a full package flight with Kulula.
The worst customer service I've ever experienced. I booked a ticket for a kulula flight on the 18th of march, all inclusive, meaning 2 bags of 20 kg, unlimited changes as my circumstances might change overnight, q-jump and booked my seat upfront for which I paid extra. Received an email today informing me my ticket was changed to British airways. I must pay extra for my seat in economy class, R320 extra for my additional bag, q-jump is cancelled and worst of all, I'm not allowed to even pay for an upgrade out of my own pocket to Business class as I'm booked on a special ticket. When enquiring from your customer service, I was informed, don't worry, we will refund you for the seat and q-jump, it will take about 8 weeks to be refunded. I paid for a certain service and expected what I paid for. I booked a seat on the front row and now must take what is available as I wasn't originally booked on British airways. Never in my life have I been so disapointed in Kulula.com as today. If i can give any of my thousands of colleagues advice it will be not to book on Kulula anymore but rather book directly with other airways as you pay for the best and get downgraded without prior consultation, without taking your special circumstances into consideration.
53 replies
62 months ago
CAPITEC REFUSE TO REFUND PENSIONERS AFTER THEIR SAVINGS WERE FRAUDULENTLY STOLEN FROM THEIR BANK ACCOUNTSRRE
My mother and father in law lost all their savings through fraudsters that contacted them late at nigh, informing them that they are from the fraud department of capitec. a debit order went off their account, the lady took them through the steps to open the app, approve information changes etc. They were also asked to give the number on the back of the cards, which they did. They are not computer literate and at their age, one is 75 and the other 80 years of age, they believed the fraudster. The next morning they saw that both their capitec accounts were cleaned out. After opening a case with SAPS, it came to light that the particular investigator at SAPS is working with almost 100 similar cases. Capitec informed them that they will not reimburse them For the loss, as they gave the fraudster the number at the back of their card, and they opened the app for them. They were also informed by Capitec that they can file a cicil suite, but it is doubtful that they will get their money back. How many other people were defrauded the same way and were not refunded their money. Capitec is not looking and safeguarding their illiterate and old people against fraudsters, and is assisting these fraudsters to get away.
56 replies
64 months ago
IVENTURE CARD CITY PASS RIP OFF
I bought 2 x 5 day unlimited Premium passes for Cape Town on the 11th of March 2020, planning to go on holiday from the 25th of April to the 5th of May. After the president announced lockdown level 5 I contacted them Telephonically, requesting a refund. The person whom answered the phone assured me that the ticket will be valid for 12 months although it says 6 months on their web site. When I contacted them on the 2nd of December to confirm that I will be using the tickets in February 2021, I was informed that the tickets already expired and is no longer valid. I explained to the person that I was assured the tickets will be extended to 12 months validity. Iwas told to send an email to info@citypass.co.za, which I did. I did not receive any feedback. I again sends query on the 4th of December and again got no feedback. During December I tried numerous times to phone them but the phone number keeps on giving a message that the number is not available. I again send them an email this morning to no avail. As they indicated that the are part of Cape Town Tourism, We trusted them and even referred friends, family and friends from England to them. I will no longer recommend them to anyone as all other operators extended their validity of their tickets, including airlines, hotels, helicopter and boat operators. It is operators like this that gives tourism in Cape Town a bad name
0 replies
83 months ago
NEVER DO BUSINESS WITH BEAME OR MIX TELEMATICS. NIGHTMARE TO CANCEL ACCOUNT
Never install a tracking system from Beame which forms part of Mix Telematics Africa. I sold my vehicle in April, I phoned them to inform them the vehicle was sold, they told me to send a cancellation letter to their Beame customercare email, in May I started to get phone calls from Mix Telematics to pay my account. I informed them again that the vehicle was sold, they requested me to once again send the cancellation request, but to a Mix Telematics email. Reference number received after email was send is 05528198, Two weeks later I got another call, told them the same story, asked again to send my previous email. Did it again, got another reference number 05602752. I bought another vehicle but will rather install another tracking system than go for Beame or anything linked to Mix Telematics. What would have happened if the vehicle was stolen, if their account service is so atrocious?
112 replies
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2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)