Mytravelution
Claimed Business
Mytravelution
Claimed Business
17 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Mytravelution receives polarized feedback. Satisfied members frequently praise individual consultants such as Jamie, Roscoe, and Semone for their professionalism, promptness, and personalized care, highlighting exceptional service and affordable travel options. However, a significant portion of negative reviews center on severe difficulties cancelling memberships, allegations of misleading sales presentations, unexpected ongoing charges, and unresponsive client service. Several dissatisfied customers describe feeling trapped in contracts and unable to reach resolution, raising serious concerns about transparency and post-sale support practices.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
33
Recommended: Likely
Review Distribution
3.6|17 Reviews
May '25 - Apr '26
5(50%)
4(21.4%)
3(0%)
2(0%)
1(28.6%)
5(50%)
4(21.4%)
3(0%)
2(0%)
1(28.6%)
Frequently Asked Questions About Mytravelution
Based on recent customer reviews, Mytravelution receives polarized feedback. Satisfied members frequently praise individual consultants such as Jamie, Roscoe, and Semone for their professionalism, promptness, and personalized care, highlighting exceptional service and affordable travel options. However, a significant portion of negative reviews center on severe difficulties cancelling memberships, allegations of misleading sales presentations, unexpected ongoing charges, and unresponsive client service. Several dissatisfied customers describe feeling trapped in contracts and unable to reach resolution, raising serious concerns about transparency and post-sale support practices.
Mytravelution has a TrustIndex of 0 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. Hellopeter has tracked Mytravelution across 565 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Tshidi M
1 reviews | Active since Jan 2020
12 Feb 2026, 12:21
Jamie delivers exceptional, reliable, and truly world-class service
I don’t often write reviews, but when service is this exceptional, it deserves to be recognised. My experience with Travelution — and especially Jamie from the Cape Town office — has been nothing short of outstanding. In a world where customer service often feels rushed or transactional, Jamie delivers something rare: genuine care, professionalism, and a willingness to go the extra mile every single time. What truly sets Jamie apart is consistency. Whether it’s during peak travel seasons, Valentine’s price surges, or even when I’ve been out of the country, the level of support never changes. Queries are handled promptly, solutions are found quickly, and nothing ever feels like “too much trouble.” Travel can be stressful — plans change, prices fluctuate, and timing is everything. Yet somehow Jamie navigates it all with calm efficiency and remarkable attention to detail. It gives me complete peace of mind knowing that no matter where I am in the world, I have someone dependable in my corner. Travelution as a company should be incredibly proud to have someone like Jamie representing them. Service like this builds long-term loyalty — and I can confidently say I won’t be going anywhere else for my travel needs. If you’re looking for a travel partner who genuinely cares, responds with urgency, and treats your trip as if it were their own, I highly recommend Travelution — and ask for Jamie in Cape Town. Five stars simply aren’t enough. Thank you, Jamie. Your effort does not go unnoticed.
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Tshidi M
1 reviews | Active since Jan 2020
12 Feb 2026, 12:21
Jamie delivers exceptional, reliable, and truly world-class service
I don’t often write reviews, but when service is this exceptional, it deserves to be recognised. My experience with Travelution — and especially Jamie from the Cape Town office — has been nothing short of outstanding. In a world where customer service often feels rushed or transactional, Jamie delivers something rare: genuine care, professionalism, and a willingness to go the extra mile every single time. What truly sets Jamie apart is consistency. Whether it’s during peak travel seasons, Valentine’s price surges, or even when I’ve been out of the country, the level of support never changes. Queries are handled promptly, solutions are found quickly, and nothing ever feels like “too much trouble.” Travel can be stressful — plans change, prices fluctuate, and timing is everything. Yet somehow Jamie navigates it all with calm efficiency and remarkable attention to detail. It gives me complete peace of mind knowing that no matter where I am in the world, I have someone dependable in my corner. Travelution as a company should be incredibly proud to have someone like Jamie representing them. Service like this builds long-term loyalty — and I can confidently say I won’t be going anywhere else for my travel needs. If you’re looking for a travel partner who genuinely cares, responds with urgency, and treats your trip as if it were their own, I highly recommend Travelution — and ask for Jamie in Cape Town. Five stars simply aren’t enough. Thank you, Jamie. Your effort does not go unnoticed.
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Replies (0)AF
Afthab F
1 reviews | Active since Jan 2020
15 Nov 2025, 10:21
These guys are ********s, Stay Away!!
Stay away from this ponzy scheme at all costs! Firstly at the presentation when I said let me take the contract home and decide after reading it clearly, they said no the offer will not be available to me if I do not take it there and then. Then they said at the presentation that I will pay for 24months then I will have a lifetime membership after that for free. That was a lie!! 3-4 years later they’re contacting me to say I owe them almost 13K….. I never used them not even once!! I paid monthly for 2 years plus I paid 5000 rand at the presentation. These guys milked me!! They said 60% discounts on this and that… there’s absolutely nothing like that!!! I have no idea how these people are able to operate legally…. They ****** me…. Absolutely **** to me at the presentation …. After the presentation reading the contract that they forced me to sign on the spot everything was different….. I’m so gutted!! If anyone can help me with these ****mers please let me know. I hope these guys get dealt with properly. If the law can allow these people to operate the way they do. Then ********ity is legal.
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Afthab F
1 reviews | Active since Jan 2020
15 Nov 2025, 10:21
These guys are ********s, Stay Away!!
Stay away from this ponzy scheme at all costs! Firstly at the presentation when I said let me take the contract home and decide after reading it clearly, they said no the offer will not be available to me if I do not take it there and then. Then they said at the presentation that I will pay for 24months then I will have a lifetime membership after that for free. That was a lie!! 3-4 years later they’re contacting me to say I owe them almost 13K….. I never used them not even once!! I paid monthly for 2 years plus I paid 5000 rand at the presentation. These guys milked me!! They said 60% discounts on this and that… there’s absolutely nothing like that!!! I have no idea how these people are able to operate legally…. They ****** me…. Absolutely **** to me at the presentation …. After the presentation reading the contract that they forced me to sign on the spot everything was different….. I’m so gutted!! If anyone can help me with these ****mers please let me know. I hope these guys get dealt with properly. If the law can allow these people to operate the way they do. Then ********ity is legal.
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Replies (0)JvdW
Jaen van der Walt
1 reviews | Active since Jan 2020
30 Oct 2025, 13:26
Misleading and they don't take accountability.
Please look at this video https://youtu.be/G1aExD5PC4I from carte blanch stay away from this company, they are very misleading
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Jaen van der Walt
1 reviews | Active since Jan 2020
30 Oct 2025, 13:26
Misleading and they don't take accountability.
Please look at this video https://youtu.be/G1aExD5PC4I from carte blanch stay away from this company, they are very misleading
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Replies (0)JvdW
Jaen van der Walt
1 reviews | Active since Jan 2020
9 Oct 2025, 10:19
Stay away, I Phoned to cancel my subscription and was suppose to let them know via a written notice and now I still have to pay for a service I could never use as the times I wanted to use it no one got back to me.
Their client service is very bad. I have emailed them a few times requesting policy documents and T&Cs to no avail
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Jaen van der Walt
1 reviews | Active since Jan 2020
9 Oct 2025, 10:19
Stay away, I Phoned to cancel my subscription and was suppose to let them know via a written notice and now I still have to pay for a service I could never use as the times I wanted to use it no one got back to me.
Their client service is very bad. I have emailed them a few times requesting policy documents and T&Cs to no avail
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Replies (0)AS
Alicia S
1 reviews | Active since Jan 2020
26 Jun 2025, 14:05
Not able to cancel subscription.
After two years being with Mytravelution, 24 months subscription I am struggling to cancel with them. Company emailed TWO months after cancelling that I owe one month's payment for a year back and now I can't cancel until I pay this overdue amount hence they will still debit my account monthly. I provided proof that all payments were made and I am not overdue with any amount. Poor communication, no one seems to be able to assist to just cancel subscription after months of still taking debit order. Even though I reported this to my bank, they still find ways to deducted monthly on my account. Only answer I get is Erica is on Maternity leave and they bounce me from one person to another. I have now seek legal advise and was informed to open a Police case of ***** against the company so they can take action, when I called and ask for the company's details I was informed I cannot have them as I am not a member? which is odd because they emailed me stating I cannot cancel until I pay overdue amount (which there is none). This is all clearly an attempt to take more payments. This company is definitely a *****.
Helpful (0)
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Alicia S
1 reviews | Active since Jan 2020
26 Jun 2025, 14:05
Not able to cancel subscription.
After two years being with Mytravelution, 24 months subscription I am struggling to cancel with them. Company emailed TWO months after cancelling that I owe one month's payment for a year back and now I can't cancel until I pay this overdue amount hence they will still debit my account monthly. I provided proof that all payments were made and I am not overdue with any amount. Poor communication, no one seems to be able to assist to just cancel subscription after months of still taking debit order. Even though I reported this to my bank, they still find ways to deducted monthly on my account. Only answer I get is Erica is on Maternity leave and they bounce me from one person to another. I have now seek legal advise and was informed to open a Police case of ***** against the company so they can take action, when I called and ask for the company's details I was informed I cannot have them as I am not a member? which is odd because they emailed me stating I cannot cancel until I pay overdue amount (which there is none). This is all clearly an attempt to take more payments. This company is definitely a *****.
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Tshidi M
1 reviews | Active since Jan 2020
11 Jun 2025, 10:35
Excellent service Roscoe April
I had the pleasure of being assisted by Roscoe April regarding the transfer of a secondary membership, and I must say, the service was nothing short of outstanding. Roscoe was professional, patient, and highly efficient throughout the process. He explained every step clearly and followed up timeously, ensuring a seamless and stress-free experience. It is rare to come across such dedication and commitment to client satisfaction. Roscoe truly went the extra mile, and his assistance made a significant difference. Highly commendable service thank you, Roscoe! Keep up the excellent work.
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Tshidi M
1 reviews | Active since Jan 2020
11 Jun 2025, 10:35
Excellent service Roscoe April
I had the pleasure of being assisted by Roscoe April regarding the transfer of a secondary membership, and I must say, the service was nothing short of outstanding. Roscoe was professional, patient, and highly efficient throughout the process. He explained every step clearly and followed up timeously, ensuring a seamless and stress-free experience. It is rare to come across such dedication and commitment to client satisfaction. Roscoe truly went the extra mile, and his assistance made a significant difference. Highly commendable service thank you, Roscoe! Keep up the excellent work.
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Replies (0)RR
Refilwe R
1 reviews | Active since Jan 2020
11 Jun 2025, 09:53
Adding a Secondary Member
I had health issues since I became a Primary member with Mytravelution. The Secondary member I had, was also inactive. Roscoe April assisted me in cancelling the inactive Secondary member to replace her with an active one. We paid the transfer of Secondary membership that Roscoe assisted with. Within a few days the Secondary member was included. Thank you, Roscoe April
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Refilwe R
1 reviews | Active since Jan 2020
11 Jun 2025, 09:53
Adding a Secondary Member
I had health issues since I became a Primary member with Mytravelution. The Secondary member I had, was also inactive. Roscoe April assisted me in cancelling the inactive Secondary member to replace her with an active one. We paid the transfer of Secondary membership that Roscoe assisted with. Within a few days the Secondary member was included. Thank you, Roscoe April
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Replies (0)LM
Lazzy M
1 reviews | Active since Jan 2020
22 May 2025, 13:26
My Experience with MyTravelution
I truly appreciate the excellent service I consistently receive from the ladies who assist me. They have a great understanding of my preferences and are always very prompt in responding to my requests, which I greatly value. Thank you for ensuring such a high level of service.
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Lazzy M
1 reviews | Active since Jan 2020
22 May 2025, 13:26
My Experience with MyTravelution
I truly appreciate the excellent service I consistently receive from the ladies who assist me. They have a great understanding of my preferences and are always very prompt in responding to my requests, which I greatly value. Thank you for ensuring such a high level of service.
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Replies (0)