MO
Mall Of Africa
Unclaimed Business
MO
AI Review Summary
Based on recent customer reviews, Mall Of Africa faces significant customer dissatisfaction driven by persistent parking system failures, including broken ticket machines, long exit delays and double charges. Vehicle security concerns were raised after a car break-in, with frustration over CCTV footage access. Several in-store tenant complaints highlight poor refund and exchange policies, broken promises from staff, and unprofessional service at retailers like iStore and MTN. Traffic congestion at mall entry points further degrades the visitor experience. Positive feedback was limited to one exceptional banking service encounter.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|11 Reviews
Jun '25 - May '26
5(9.1%)
4(0%)
3(0%)
2(9.1%)
1(81.8%)
5(9.1%)
4(0%)
3(0%)
2(9.1%)
1(81.8%)
Frequently Asked Questions About Mall Of Africa
Based on recent customer reviews, Mall Of Africa faces significant customer dissatisfaction driven by persistent parking system failures, including broken ticket machines, long exit delays and double charges. Vehicle security concerns were raised after a car break-in, with frustration over CCTV footage access. Several in-store tenant complaints highlight poor refund and exchange policies, broken promises from staff, and unprofessional service at retailers like iStore and MTN. Traffic congestion at mall entry points further degrades the visitor experience. Positive feedback was limited to one exceptional banking service encounter.
Mall Of Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Mall Of Africa across 127 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Melton M
1 reviews | Active since Jan 2020
26 Feb 2026, 05:44
iPhone 17 worst phone and Istore mall of Africa bad customer experience
Worst Customer Experience and Disrespectful Technical Staff. Bought new iPhone 17. Within 3days of purchase battery gets hot, apps freeze and phone is dead slow. Went to store three times spending a mean average of 2hours each when they reload software. Three attempts to get iphone17 and when you request refund; they say wait 3-5days and they charge 20%, they quick to take your money; when it’s refund on their faulty devices; Nightmare! All of this within 7days of buying device. istore policy now override consumer act?…. After submitting device for assessment The technician shouts in queue in front of people; got get your proof of purchase when he processed everything and his got full access of the phone history that was bought in the same store less within a week.
Helpful (0)
|Replies (0)MM
Melton M
1 reviews | Active since Jan 2020
26 Feb 2026, 05:44
iPhone 17 worst phone and Istore mall of Africa bad customer experience
Worst Customer Experience and Disrespectful Technical Staff. Bought new iPhone 17. Within 3days of purchase battery gets hot, apps freeze and phone is dead slow. Went to store three times spending a mean average of 2hours each when they reload software. Three attempts to get iphone17 and when you request refund; they say wait 3-5days and they charge 20%, they quick to take your money; when it’s refund on their faulty devices; Nightmare! All of this within 7days of buying device. istore policy now override consumer act?…. After submitting device for assessment The technician shouts in queue in front of people; got get your proof of purchase when he processed everything and his got full access of the phone history that was bought in the same store less within a week.
0
Replies (0)H
Happiness
1 reviews | Active since Jan 2020
18 Feb 2026, 23:17
The Mall Is starting to be exclusive
As a creator or influencer you are no longer allowed to shoot content for your daily vlogs or anything because the place owner/management they are against that,i was really shuttered today because it was just me showing products not people's face I hope we get a little letter or some permit to allow us to show as this is part of our work too
Helpful (0)
|Replies (0)H
Happiness
1 reviews | Active since Jan 2020
18 Feb 2026, 23:17
The Mall Is starting to be exclusive
As a creator or influencer you are no longer allowed to shoot content for your daily vlogs or anything because the place owner/management they are against that,i was really shuttered today because it was just me showing products not people's face I hope we get a little letter or some permit to allow us to show as this is part of our work too
0
Replies (0)NB
A
Ashveer
1 reviews | Active since Jan 2020
20 Jan 2026, 07:59
Great service Mall of Africa branch
Excellent service from Wisani Makhubele. I've been trying to get statements for my business accounts per month for almost a year. She was able to have them emailed to me while I was at the branch with no effort, since I opened the account over 8 years ago. Well done, great service.
Helpful (0)
|Replies (0)A
Ashveer
1 reviews | Active since Jan 2020
20 Jan 2026, 07:59
Great service Mall of Africa branch
Excellent service from Wisani Makhubele. I've been trying to get statements for my business accounts per month for almost a year. She was able to have them emailed to me while I was at the branch with no effort, since I opened the account over 8 years ago. Well done, great service.
0
Replies (0)KL
Khosi L
1 reviews | Active since Jan 2020
16 Jan 2026, 08:42
Disgraceful Service, Broken Promises, and Complete Customer Disregard – MTN Mall of Africa (Store No: 1225)
This complaint is directed at MTN management and Head Office due to the appalling and unacceptable service I have received from the MTN store at Mall of Africa (Store No: 1225). I visited this store to apply for a cellphone contract and was informed that the device I wanted was out of stock. I was confidently advised that stock would arrive on Tuesday, 13 January, and that I would be contacted. That did not happen. I received no call, no message, and no update whatsoever. I had to chase the store myself, only to be told that the stock still had not arrived. I was then promised a call back from the store manager. The store manager attempted to contact me on 15 January, which I missed. I returned the call within two minutes and was assured I would receive a call back within 15 minutes. That promise was ignored. After waiting over two hours, I called again and was told the store manager was still unavailable. Today is 16 January, and despite calling the store repeatedly, my calls are now being completely ignored. This behaviour is unacceptable, unprofessional, and shows a blatant lack of respect for customers. There is no accountability, no communication, and no concern for customer experience. MTN expects customers to commit to long-term contracts, yet this store cannot manage basic follow-ups or return a phone call. This is not poor service - this is complete customer neglect. I am extremely dissatisfied and demand the following: • Immediate contact from a senior MTN representative • A clear and honest update regarding device availability • Accountability for the repeated failures and broken promises at this store If MTN does not address this matter urgently, I will take my business elsewhere and ensure others are aware of the unacceptable treatment customers receive at this branch. MTN already has my contact details on record. For identification purposes, one of my existing MTN contract numbers starts with 083 and ends with 2058. Please note that I requested call-backs on a different contact number, which MTN already has on record, and I expect to be contacted via the most recent number provided.
Helpful (0)
|Replies (0)KL
Khosi L
1 reviews | Active since Jan 2020
16 Jan 2026, 08:42
Disgraceful Service, Broken Promises, and Complete Customer Disregard – MTN Mall of Africa (Store No: 1225)
This complaint is directed at MTN management and Head Office due to the appalling and unacceptable service I have received from the MTN store at Mall of Africa (Store No: 1225). I visited this store to apply for a cellphone contract and was informed that the device I wanted was out of stock. I was confidently advised that stock would arrive on Tuesday, 13 January, and that I would be contacted. That did not happen. I received no call, no message, and no update whatsoever. I had to chase the store myself, only to be told that the stock still had not arrived. I was then promised a call back from the store manager. The store manager attempted to contact me on 15 January, which I missed. I returned the call within two minutes and was assured I would receive a call back within 15 minutes. That promise was ignored. After waiting over two hours, I called again and was told the store manager was still unavailable. Today is 16 January, and despite calling the store repeatedly, my calls are now being completely ignored. This behaviour is unacceptable, unprofessional, and shows a blatant lack of respect for customers. There is no accountability, no communication, and no concern for customer experience. MTN expects customers to commit to long-term contracts, yet this store cannot manage basic follow-ups or return a phone call. This is not poor service - this is complete customer neglect. I am extremely dissatisfied and demand the following: • Immediate contact from a senior MTN representative • A clear and honest update regarding device availability • Accountability for the repeated failures and broken promises at this store If MTN does not address this matter urgently, I will take my business elsewhere and ensure others are aware of the unacceptable treatment customers receive at this branch. MTN already has my contact details on record. For identification purposes, one of my existing MTN contract numbers starts with 083 and ends with 2058. Please note that I requested call-backs on a different contact number, which MTN already has on record, and I expect to be contacted via the most recent number provided.
0
Replies (0)M
Mbali
1 reviews | Active since Jan 2020
8 Jan 2026, 14:05
I have problem with ...
I have problem with the cashier from that shop ,because I went there to do a luybuy last year October I wanted a Fila tekkie size 10 and they only had size 11 by that time so they told me to luybuy size 11 then they'll exchange for me when I take out my luybuy..it was fine I didn't have problem...now that I went there to take out the laybuy they're saying they can't exchange for me they don't do exchange and they no longer have any stock available. Fine when I say I want a refund they said they don't do refund at all so I want to know of is that possible????they even said they didn't force me to come to their shop please help me
Helpful (0)
|Replies (0)M
Mbali
1 reviews | Active since Jan 2020
8 Jan 2026, 14:05
I have problem with ...
I have problem with the cashier from that shop ,because I went there to do a luybuy last year October I wanted a Fila tekkie size 10 and they only had size 11 by that time so they told me to luybuy size 11 then they'll exchange for me when I take out my luybuy..it was fine I didn't have problem...now that I went there to take out the laybuy they're saying they can't exchange for me they don't do exchange and they no longer have any stock available. Fine when I say I want a refund they said they don't do refund at all so I want to know of is that possible????they even said they didn't force me to come to their shop please help me
0
Replies (0)GH
RB
Rudolph B
1 reviews | Active since Jan 2020
11 Nov 2025, 16:40
Parking ticket machines always have problems
Parking ticket machines always have problems, and it's been years no improvement. You drive-in you pay, not a single second free. For paying machines that have constant issues, parking should be free.
Helpful (0)
|Replies (0)RB
Rudolph B
1 reviews | Active since Jan 2020
11 Nov 2025, 16:40
Parking ticket machines always have problems
Parking ticket machines always have problems, and it's been years no improvement. You drive-in you pay, not a single second free. For paying machines that have constant issues, parking should be free.
0
Replies (0)