KL
Khosi L
Active since May 2020
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Misleading website and unfair billing practice
I signed up for a premium subscription on 13 January 2026 and deactivated it on 22 January 2026. The process of unsubscribing was unnecessarily difficult -the option to opt out is not clearly accessible, which feels deliberately designed to trap users. Despite cancelling, my account was *****ulently debited over R600 thereafter. The platform itself is also not useful. The job listings are largely recycled from other sites and do not justify a paid subscription. I would strongly caution anyone considering JobLeads to read the fine print carefully and monitor their bank statements closely. This experience has been disappointing and unacceptable. I want a refund
0 replies
3 months ago
Disgraceful Service, Broken Promises, and Complete Customer Disregard – MTN Mall of Africa (Store No: 1225)
This complaint is directed at MTN management and Head Office due to the appalling and unacceptable service I have received from the MTN store at Mall of Africa (Store No: 1225). I visited this store to apply for a cellphone contract and was informed that the device I wanted was out of stock. I was confidently advised that stock would arrive on Tuesday, 13 January, and that I would be contacted. That did not happen. I received no call, no message, and no update whatsoever. I had to chase the store myself, only to be told that the stock still had not arrived. I was then promised a call back from the store manager. The store manager attempted to contact me on 15 January, which I missed. I returned the call within two minutes and was assured I would receive a call back within 15 minutes. That promise was ignored. After waiting over two hours, I called again and was told the store manager was still unavailable. Today is 16 January, and despite calling the store repeatedly, my calls are now being completely ignored. This behaviour is unacceptable, unprofessional, and shows a blatant lack of respect for customers. There is no accountability, no communication, and no concern for customer experience. MTN expects customers to commit to long-term contracts, yet this store cannot manage basic follow-ups or return a phone call. This is not poor service - this is complete customer neglect. I am extremely dissatisfied and demand the following: • Immediate contact from a senior MTN representative • A clear and honest update regarding device availability • Accountability for the repeated failures and broken promises at this store If MTN does not address this matter urgently, I will take my business elsewhere and ensure others are aware of the unacceptable treatment customers receive at this branch. MTN already has my contact details on record. For identification purposes, one of my existing MTN contract numbers starts with 083 and ends with 2058. Please note that I requested call-backs on a different contact number, which MTN already has on record, and I expect to be contacted via the most recent number provided.
0 replies
6 months ago
Paid for Data on Capitec App – Never Received (Telkom) | Case No: 05055557
On 30 September, I purchased a data bundle worth R119 via the Capitec app for Telkom, but the data was never credited to my account. I urgently needed this data for important tasks and opted to buy a larger bundle to avoid repeated top-ups. Unfortunately, not only did I not receive the data, but I was also forced to spend an additional R70 on smaller bundles just to stay connected. I contacted the Capitec call center, and was told there is "nothing they can do" as they are experiencing ongoing issues with Telkom. This response is completely unacceptable. As a consumer, I paid in good faith for a service that was not delivered, and the lack of accountability from both Capitec and Telkom is deeply concerning. The indifference displayed towards this matter — particularly in light of the financial impact and urgency of the need — is a violation of basic consumer rights under the Consumer Protection Act. It is especially distressing that consumers are left bearing the burden of technical failures between companies, with no clear route to recourse or reimbur*****t. My case number is 05055557, and despite following up, I have received no resolution or compensation for either the original R119 or the additional R70 I had to spend due to this failure. I am calling on both Capitec and Telkom to take immediate responsibility for this issue, provide a full refund or compensation, and clarify how they plan to prevent such incidents from affecting other consumers. How many more customers must endure this before action is taken? The current handling of this situation is negligent, and I urge the relevant regulatory bodies to take this matter seriously.
53 replies
40 months ago
Incompetent Service Provider!
The worst service provider. Their whatsapp line is inactive and they don't respond to emails and the telephone line doesn't work. This is a violation of consumer rights. My wifi has been offline for the past 2 days without being warned, an apology or details concerning when the issue will be resolved. I wouldn't recommend their services.
0 replies
50 months ago
Quick to take your money but bad administration
I applied for my sister to study at Rosebank college. I paid R600 for the pre registration and registration and R1600 for deposit. I called the school and also sent an email informing them that she won't be able to continue with the academic program because my financial position has changed. I am aware that a certain portion may be non-refundable but it's unfair that my entire hard earned R2200 won't be reimbursed. I would like them to reconsider what is due to me and pay me back.
53 replies
66 months ago
Worst Courier service company to contract with!
I honestly don't understand why companies continue to outsource their services to DSV because their service is appalling. It's the worst courier services company to deal with and literally setting yourself up for disappointment using their services. It's unfortunate that there are some online stores I stop purchasing from because of DSV's incompetence!
56 replies
72 months ago
Worst Company to deal with!
I had already had 1 active sim which had never given me problems. I ordered a second sim from rain. On delivery, the sim was not active and I queried the issued with the helpdesk which had no clue what they were doing and probing on questions that had no relevant connection to the activation of the sim. I canceled the sim within the data test-drive period (in March) and was debited twice (for the active sim and the inactive sim) the following month for a service I would not have access to because the second sim was not working. I communicated the issue on the 2 April and till today 6th March my money for the second inactive sim hasn't been refunded. I've sent countless messages and haven't received a response. To make matters worse they suspended my line for the active sim which should have not been done because they owe me money and the money owed should settle the current bill. They don't care about customer service, they are after your money. Whenever you need them, they are not there for you. It's an unreliable network and doing business with Rain is a gamble! In fact, they are fraudsters!
0 replies
Review Distribution
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1 Star
7 (100%)