WARNING: Extremely Poor Service from J Ross Trading / Bulu***a Borehole Drilling

I am writing this review to warn others about my experience with J Ross Trading (also operating as Bulu***a Borehole Drilling). In my opinion, based on everything I’ve gone through, this company is highly unprofessional, unreliable, and not transparent about essential requirements or costs.

I contracted them in December 2024 to install a complete borehole system at my property. Their pricing is significantly higher than their competitors, but I went ahead because they were referred to me by a neighbour.

The installation took place in mid-December. For months, the water pumped from the borehole was brown, and despite many attempts to reach Johan (via phone and WhatsApp), he was mostly uncontactable. On the rare occasions he responded, it was with empty promises to come and sort out the issue—promises that never materialised.

Only in July 2025—six months later—did Johan finally tell me that the system needed additional PVC sleeving and a gravel filter to fix the problem, at further cost. The PVC sleeving was listed as optional on the original quote, but at no stage during the installation did he explain that it was actually necessary to prevent exactly the issue I’ve been dealing with. Had this been disclosed upfront, I would have approved it immediately and saved myself months of frustration.

I reluctantly re-engaged him because I needed the system fixed. He installed the sleeving at the end of July. However, the gravel filter now needed replacement with clean gravel because it had been filtering brown water for months due to the missing sleeving. From the beginning of August to today, I have repeatedly asked Johan to complete this last step. Again—excuses, delays, and broken promises every time.

This week, I discovered a leak on the storage tank he installed. After multiple attempts, I finally reached him. He instructed me to turn off the pump at the control box and said he would come through later the same day. It has now been four days, and—unsurprisingly—he has not arrived, despite yet another round of promises and excuses.

At this point, I feel completely let down and misled. Based on my experience, this company does not stand behind its work, does not honour its commitments, and shows little regard for customers once payment has been made.

I strongly advise others to avoid J Ross Trading / Bulu***a Borehole Drilling. In my view, their lack of professionalism and accountability has cost me time, money, and months of unnecessary frustration.