False Advertising, Inedible Food & Appalling Service

I feel compelled to share my terrible experience with Jack Salmon so that other customers can be warned before wasting their money. My visit today was nothing short of disgraceful, both in terms of the food served and the way my complaint was handled by staff and management.

Firstly, the food was absolutely unacceptable. What was advertised as “deboned chicken” arrived with bones still in it. This is blatant false advertising. If your kitchen is unable to produce deboned items as promised, then you should not mislead customers with such descriptions on your menu. To add insult to injury, the chicken itself was dry, completely lacking in flavour, and tasted as though no care or effort had gone into preparing it. For a restaurant that positions itself as a premium establishment, this was shockingly poor quality and certainly not worth the money charged.

Secondly, the way my complaint was handled only made the situation worse. When I called the restaurant to raise my concerns, the person who answered the phone showed zero interest in what I had to say. Instead of listening, they immediately became defensive and dismissive. This level of unprofessionalism is astonishing in the hospitality industry, where customer service should be a top priority. It was clear to me that active listening skills are sorely lacking among your staff – and if that was a manager I spoke to, then the problem is even deeper rooted. A manager’s role is to take feedback seriously, acknowledge the issue, and offer some form of resolution. Instead, I was treated as though my complaint was an inconvenience.

The lack of accountability, coupled with the poor food quality, demonstrates an establishment that does not care about the customer experience. Restaurants like this survive on loyal customers and word of mouth, yet Jack Salmon seems to have no regard for either. Advertising one thing and delivering another is unacceptable. Serving dry, tasteless food is inexcusable. Handling a complaint in such an unprofessional and defensive manner is appalling.

I walked away not just disappointed, but disgusted at how badly this was managed from start to finish. This was a complete waste of money, and I would not recommend Jack Salmon to anyone. There are countless restaurants that not only serve better food, but also understand the importance of treating customers with respect when concerns are raised. Jack Salmon has lost me as a customer, and I will ensure that others are aware of this shocking experience before making the same mistake I did.