SH
Shahieda H
Active since Jul 2021
23
Reviews
0
Industries
Reviews
23 reviews8 months ago
Urgent Complaint – Appalling Service & Substandard Food at Debonairs Total Umhlanga
I am compelled to raise a serious complaint about the shocking service and product quality I experienced at your Debonairs Total Umhlanga branch. What should have been a simple order turned into an example of how a brand’s reputation can be destroyed by poor management and careless standards. I ordered a pizza with double cheese and extra mushrooms. What I received was an insult to both your menu and my expectations as a paying customer. The so-called “double cheese” was so sp**** that I could clearly see the base of the pizza through the toppings. If this is what your Umhlanga branch calls “double cheese,” then the standard portion must be virtually non-existent. I have photographic evidence that speaks for itself. When I raised this issue with the manager on duty, his response was dismissive, arrogant, and completely unprofessional. Rather than showing any concern for the obvious problem, he insisted, with no explanation or willingness to even check, that the pizza had the correct toppings. His attitude made it abundantly clear that customer satisfaction and quality control mean absolutely nothing at this branch. The combination of substandard food and appalling management makes Debonairs Total Umhlanga an embarrassment to the Debonairs brand. If a manager cannot even acknowledge a legitimate customer complaint, let alone resolve it, then it is no surprise that the product quality has slipped to such a disgraceful level. I feel cheated, disrespected, and disgusted by both the order I received and the manner in which I was treated. I expect this complaint to be taken seriously, with a proper investigation, accountability from the manager involved, and a written explanation of how you will prevent such incompetence from continuing at this branch. If this is the standard Debonairs is prepared to accept, then you risk losing more than just one customer, you risk your reputation.
0 replies
8 months ago
Disgraceful Service & Shocking Quality – Woolworths Cornubia Café
I am absolutely disgusted by the shocking service and food I received at Woolworths Cornubia Café today. I spent R236 on two sandwiches, and what I got was an embarrassment to your brand. Both sandwiches were dry, tasteless, and had hardly any cheese. For that price, I expected quality, what I received instead was food that was not even worth half the amount charged. What is even worse is that my order was taken completely incorrectly, despite me being very clear with the waiter. I specifically ordered: • One sandwich with cheese and mushrooms only, on white bread. • One sandwich as per the menu, with mushrooms added, on sourdough. Yet both sandwiches came out exactly the same, proof that your staff either cannot listen or simply do not care. To add insult to injury, when he brought the food, I even questioned one of the sandwiches, but still, he managed to get it wrong. Because this was a takeaway, I only realised after I left, and by then, it was too late. On top of that, instead of focusing on taking my order properly, the waiter was more concerned with telling me to sit down. Since when is it a requirement for customers to sit when ordering a takeaway? Customers should be able to choose whether they want to sit or stand. His attitude was unnecessary, unprofessional, and downright irritating. This experience has left me beyond frustrated. Woolworths claims to stand for quality, but if this is the standard being served at Cornubia, then you are misleading your customers. I will not accept being overcharged for substandard food and careless service. I expect a full refund and an explanation as to how such pathetic service and food were allowed to leave your store. Until this is addressed, I will continue to share this experience publicly so that other customers are warned about the poor quality and lack of professionalism at Woolworths Cornubia Café. Absolutely unacceptable.
0 replies
8 months ago
False Advertising, Inedible Food & Appalling Service
I feel compelled to share my terrible experience with Jack Salmon so that other customers can be warned before wasting their money. My visit today was nothing short of disgraceful, both in terms of the food served and the way my complaint was handled by staff and management. Firstly, the food was absolutely unacceptable. What was advertised as “deboned chicken” arrived with bones still in it. This is blatant false advertising. If your kitchen is unable to produce deboned items as promised, then you should not mislead customers with such descriptions on your menu. To add insult to injury, the chicken itself was dry, completely lacking in flavour, and tasted as though no care or effort had gone into preparing it. For a restaurant that positions itself as a premium establishment, this was shockingly poor quality and certainly not worth the money charged. Secondly, the way my complaint was handled only made the situation worse. When I called the restaurant to raise my concerns, the person who answered the phone showed zero interest in what I had to say. Instead of listening, they immediately became defensive and dismissive. This level of unprofessionalism is astonishing in the hospitality industry, where customer service should be a top priority. It was clear to me that active listening skills are sorely lacking among your staff – and if that was a manager I spoke to, then the problem is even deeper rooted. A manager’s role is to take feedback seriously, acknowledge the issue, and offer some form of resolution. Instead, I was treated as though my complaint was an inconvenience. The lack of accountability, coupled with the poor food quality, demonstrates an establishment that does not care about the customer experience. Restaurants like this survive on loyal customers and word of mouth, yet Jack Salmon seems to have no regard for either. Advertising one thing and delivering another is unacceptable. Serving dry, tasteless food is inexcusable. Handling a complaint in such an unprofessional and defensive manner is appalling. I walked away not just disappointed, but disgusted at how badly this was managed from start to finish. This was a complete waste of money, and I would not recommend Jack Salmon to anyone. There are countless restaurants that not only serve better food, but also understand the importance of treating customers with respect when concerns are raised. Jack Salmon has lost me as a customer, and I will ensure that others are aware of this shocking experience before making the same mistake I did.
0 replies
10 months ago
Urgent Complaint – Unacceptable Handling of My Clothes and Poor Customer Care
I am writing to you because I am extremely upset and disappointed with the way my clothes were handled by your team. As a paying customer, I expected professional, quality workmanship and excellent customer care, but what I received was completely unacceptable. I don’t understand the difference between ***ey Road and Umhlanga, because from what I’ve experienced, it makes no difference. Umhlanga is supposed to be a hub for high-profile clients who expect top service and quality. Wherever you are in South Africa, when customers pay their hard-earned money, they deserve to be treated with respect and to receive quality work. Unfortunately, your staff have shown no respect for my clothes or for me as a customer. The condition of the jeans I collected is shocking. I have attached photographs to show the substandard workmanship. This is not the level of service I expect or deserve. I am not asking for freebies or favors; I’m asking for basic professionalism and customer care. It is clear that your team either does not understand this or simply doesn’t care. What exactly is the owner’s role in all this? If the owner does not take responsibility for how customers are treated or how their clothes are handled, then what is the point of even having a business? I would like to speak directly with the owner about this issue. My number is included, I expect a call from him without delay. Also, what’s the point of having so many branches if the quality of work is declining day by day? Expanding the number of stores means nothing if the workmanship and customer care continue to deteriorate. This pattern of poor service is damaging your reputation and losing loyal customers like myself. Customer care and quality work on customers’ clothes should be your top priorities. Failing to deliver on either is a direct insult to your clientele and a quick way to lose business and reputation. I expect this matter to be taken seriously and resolved promptly.
0 replies
10 months ago
Formal Complaint – Disgraceful Experience at Radisson Hotel & Convention Centre, Johannesburg, O.R. Tambo Airport
I am writing to lodge a serious complaint about the appalling treatment I received during my recent stay at your hotel, the Radisson Hotel & Convention Centre near O.R. Tambo Airport. From the very moment I walked in, the service was nothing short of disgraceful. There was no welcome, no assistance, and absolutely no sense of urgency from your staff. I was not helped with something as basic as the WiFi, and when I attempted to get assistance over the phone from my room, not a single call was answered. It’s as if customer service is completely absent at your hotel. To add insult to injury, the room I was given was located ridiculously far from reception — completely impractical and inconsiderate. The room was booked for two people, yet everything provided was for one: one towel, one cup, one set of amenities — no thought, no attention to detail, and no effort to ensure guest comfort. There were no basic amenities expected of a reputable hotel brand. The only redeeming part of this entire experience was the shuttle service. Thapelo, in particular, was professional, courteous, and efficient — a rare display of ethics and work pride in an otherwise shockingly disappointing hotel experience. I expected far better from a Radisson hotel. Instead, I was met with neglect, indifference, and a total lack of basic hospitality. I demand a formal response and appropriate compensation for this unpleasant stay. If this matter is not taken seriously, I will not hesitate to share my experience publicly across multiple platforms.
0 replies
12 months ago
Utterly Disgusted with FNB Chat Support and Loan Closure Process
Dear Effy Mtembi I am writing to express my extreme dissatisfaction with the pathetic level of service I experienced today via your chat platform. I initially reached out for assistance because I was unable to select an option on the FNB App. The first consultant, Sanele, was completely useless in assisting me and simply transferred me to Digital Support without resolving anything. At 12:22, I was transferred and at 12:23 I received a message stating that a consultant named Thandeka would assist me. I immediately sent through the required information, only to finally receive a response at 12:31 — almost 10 minutes later. While waiting, I proactively provided all the necessary details to expedite the matter, but Thandeka was utterly unhelpful. It was clear she either did not bother to read the information properly or had no clue what she was doing. Furthermore, I have settled my loan in full by transferring the full outstanding balance into the loan account. However, the app still shows that I owe more money, which is absolutely outrageous. Despite explaining this clearly to Thandeka, I was met with incompetence and a total lack of assistance. I have not received my paid-up letter, nor was I able to close the loan, which was the entire reason for my contacting support in the first place. FNB, your app is a complete mess, and your chat system is a joke. The service I received today is unacceptable. I demand that the following be sorted out immediately: Proper confirmation that my loan is paid up in full. My paid-up letter issued without any further delay. Closure of the loan account as requested. I expect urgent feedback on this matter. Your poor systems and useless service are wasting customers’ time and causing unnecessary frustration. Sort it out. Kind regards, Shahieda Hendricks
53 replies
12 months ago
Formal Complaint: Mishandling of Vehicle Finance Application by Absa
I am extremely disappointed in the way Absa has handled my vehicle finance application, and I feel compelled to share my experience so others are aware of the lack of professionalism, transparency, and accountability I’ve encountered. After initially being approved, my application was later declined on the basis of media articles that have no connection to me whatsoever. In fact, one of the articles doesn’t even mention my name. Despite my clean financial history and having previously paid off a financed vehicle within three months, Absa has used these baseless media reports to justify re-evaluating and ultimately stalling my application. On 7 April, I wrote a formal email after being contacted by the regional manager, who made several assurances that the matter would be resolved. To date, I have still not received a clear response or outcome on whether my finance is approved. I’ve been left chasing answers, receiving inconsistent feedback, and experiencing nothing but delays. While I appreciate the efforts of some individuals who have tried to assist, I made it explicitly clear that I no longer wished for Suraiya to be involved with my application due to serious professional concerns based on how the matter has been handled. This is not personal, it’s a reflection of how poorly my application has been managed. Despite this, I was never provided a proper explanation as to why Quinton had to step in to handle responsibilities that were supposed to be Suraiya’s. I also formally requested a copy of the report Suraiya submitted to motivate my finance application — a report she confirmed was done, and I have yet to receive it. This lack of accountability, broken internal communication, and disregard for urgency is completely unacceptable. I gave Absa until 4:00 PM on the specified date to finalise the matter or provide a definitive response. As no resolution was received, I now consider the matter closed from my end. I refuse to continue chasing answers from a bank that clearly does not value or respect its clients’ time or integrity. Absa’s handling of this situation has left me with serious doubts about their internal processes and the fairness with which clients are treated. I feel I am being unfairly targeted for taking a stand against wrongdoing, not for any legitimate financial reason. I urge Absa to reflect on the way they treat their clients and hope the appropriate corrective actions will be taken internally. As for me, I will be taking further steps externally to ensure this matter is addressed
58 replies
13 months ago
Shocking Service and Quality at Mugg & Bean Cornubia
I am absolutely appalled by the level of service and quality of food at Mugg & Bean Cornubia. My experience was nothing short of disgraceful. Firstly, when I arrived, the store was completely empty, no staff in sight. I could have walked in, taken what I wanted, and left without anyone noticing. That’s how unattended the front was. After finally managing to place my order, I specifically requested that my sandwich be toasted well and not soft. The waiter told me to return in 10 minutes, which I did, only to be met with unnecessary rudeness. When I politely inquired if my order was ready, another waiter snapped at me with, “Did you order? Please sit down, we will call you,” instead of simply saying, “No, ma’am, this is for another customer.” There was absolutely no need for the attitude, it was a simple question. Then, to top it all off, I got home and opened my order only to find it was the exact opposite of what I had asked for. The bread was completely soft, with barely any filling, and it was dry beyond belief. I have ordered this sandwich before from other Mugg & Bean locations, and I must commend them because they pack their sandwiches so well that you could easily make another sandwich with the filling. However, what I received from Cornubia was disgraceful, barely anything inside and utterly disappointing. It is unacceptable that a well-known brand is allowing such subpar food and poor customer service to be served. I genuinely hope this matter is addressed because this level of service is simply appalling.
0 replies
14 months ago
Utterly Disgraceful Service – Immediate Cancellation Required -Matrix is a **** – Cancel My Account and Stop Emailing Me!
Matrix is by far the most useless and *********** company I’ve ever dealt with. I have repeatedly requested cancellation, yet they continue to ignore me and spam me with payment demands for a service I no longer want. When I first called, their agent confirmed I could cancel after 12 months. Later, their so-called team leader admitted she had been looking for the wrong call on the wrong number. That call was recorded—so if their clueless staff had checked the correct call, my cancellation would have been processed months ago, and I wouldn’t have been overcharged. Instead, they drag this nonsense out, hoping I’ll just pay out of frustration. I have records of every single reference number, including yet Matrix still refuses to do their job properly. I am done with this ****! I refuse to pay anything, and I demand that they cancel my account, remove my details, and stop harassing me with emails. I will not be wasting another second on their incompetence. Matrix, get this sorted NOW.
450 replies
14 months ago
Absolutely Disgraceful Service – Loan Settlement Delay
Dear FNB, Your service is beyond pathetic. I have never encountered such utter incompetence from a so-called leading bank. I settled my loan in full on 8 February 2024 at 6 AM, yet here I am, still dealing with your useless and completely *********** staff who can’t seem to allocate a simple payment. I contacted FNB immediately after making the payment, only to be told to wait until 8 AM for the loans department to open. Then, when I finally got through, some clueless agent had the audacity to tell me that I needed to pay an additional R440.33, even though I had already paid the correct amount. He insisted it was necessary and promised the funds would be allocated and the loan closed urgently on Monday. That was yet another pathetic lie. Since then, I have been forced to waste my time repeatedly following up via your useless call centre and chat service, where each agent gives a different story. Some claim it takes 3-5 days, others say 5-7 days, none of you seem to have a clue what you’re doing. After I made it urgent on the 10th, Alex then told me it would take 5-7 working days. How can FNB agents be so wildly inconsistent all in one day? Your chat agents are especially ***********, failing to read previous messages and regurgitating the same scripted nonsense. If your staff actually did their jobs properly, this would have been resolved on Saturday, and I wouldn’t have to deal with this nonsense. I refuse to pay another cent because if FNB had sorted out my query on the day I called, my loan would have been closed already. Your inefficiency has caused unnecessary frustration, and I will not be held responsible for your failure to allocate the funds on time. This is 100% FNB’s fault, and I demand this issue be resolved immediately. If not, I will escalate this matter, file a formal complaint with the Ombudsman, and expose your incompetence all over social media. Clean up your house and train your agents properly so they can actually assist customers! Fix this mess now. I expect immediate feedback and a resolution—no more pathetic excuses.
106 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
22 (95.65217391304348%)