S&
Sew & Sew
Unclaimed Business
S&
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Utilities
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Sew & Sew
Sew & Sew has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Sew & Sew across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSH
Shahieda H
1 reviews | Active since Jan 2020
21 Jun 2025, 18:16
Urgent Complaint – Unacceptable Handling of My Clothes and Poor Customer Care
I am writing to you because I am extremely upset and disappointed with the way my clothes were handled by your team. As a paying customer, I expected professional, quality workmanship and excellent customer care, but what I received was completely unacceptable. I don’t understand the difference between ***ey Road and Umhlanga, because from what I’ve experienced, it makes no difference. Umhlanga is supposed to be a hub for high-profile clients who expect top service and quality. Wherever you are in South Africa, when customers pay their hard-earned money, they deserve to be treated with respect and to receive quality work. Unfortunately, your staff have shown no respect for my clothes or for me as a customer. The condition of the jeans I collected is shocking. I have attached photographs to show the substandard workmanship. This is not the level of service I expect or deserve. I am not asking for freebies or favors; I’m asking for basic professionalism and customer care. It is clear that your team either does not understand this or simply doesn’t care. What exactly is the owner’s role in all this? If the owner does not take responsibility for how customers are treated or how their clothes are handled, then what is the point of even having a business? I would like to speak directly with the owner about this issue. My number is included, I expect a call from him without delay. Also, what’s the point of having so many branches if the quality of work is declining day by day? Expanding the number of stores means nothing if the workmanship and customer care continue to deteriorate. This pattern of poor service is damaging your reputation and losing loyal customers like myself. Customer care and quality work on customers’ clothes should be your top priorities. Failing to deliver on either is a direct insult to your clientele and a quick way to lose business and reputation. I expect this matter to be taken seriously and resolved promptly.
Helpful (0)
|Replies (0)SH
Shahieda H
1 reviews | Active since Jan 2020
21 Jun 2025, 18:16
Urgent Complaint – Unacceptable Handling of My Clothes and Poor Customer Care
I am writing to you because I am extremely upset and disappointed with the way my clothes were handled by your team. As a paying customer, I expected professional, quality workmanship and excellent customer care, but what I received was completely unacceptable. I don’t understand the difference between ***ey Road and Umhlanga, because from what I’ve experienced, it makes no difference. Umhlanga is supposed to be a hub for high-profile clients who expect top service and quality. Wherever you are in South Africa, when customers pay their hard-earned money, they deserve to be treated with respect and to receive quality work. Unfortunately, your staff have shown no respect for my clothes or for me as a customer. The condition of the jeans I collected is shocking. I have attached photographs to show the substandard workmanship. This is not the level of service I expect or deserve. I am not asking for freebies or favors; I’m asking for basic professionalism and customer care. It is clear that your team either does not understand this or simply doesn’t care. What exactly is the owner’s role in all this? If the owner does not take responsibility for how customers are treated or how their clothes are handled, then what is the point of even having a business? I would like to speak directly with the owner about this issue. My number is included, I expect a call from him without delay. Also, what’s the point of having so many branches if the quality of work is declining day by day? Expanding the number of stores means nothing if the workmanship and customer care continue to deteriorate. This pattern of poor service is damaging your reputation and losing loyal customers like myself. Customer care and quality work on customers’ clothes should be your top priorities. Failing to deliver on either is a direct insult to your clientele and a quick way to lose business and reputation. I expect this matter to be taken seriously and resolved promptly.
0
Replies (0)TvdS
Tanya van der Straat
1 reviews | Active since Jan 2020
12 Apr 2019, 09:03
Sew & Sew - Benoni POOR Service
I sent my Pfaff 1222 in December 2017 in for a service with Sew & Sew, Benoni, Robbie. When I confirmed in January 2018 if my machine was ready, he was not sure what I was talking about. It took him a few minutes to find my machine and confirmed that it was ready. I went to go pick it up in January 2018 and confirm that my machine is working. When opening my machine in February 2018 to do some sewing, my foot part that keeps the material in line with the sewing foot and the holder that keeps the foot part in place when not in use, was no where to be found. I have been trying since then to get these parts back due to this being my late mother's machine. Robbie keeps on ignoring me and when I finally get hold of him he keeps on telling me that he is searching for it in his office. This is now one year and two months later and still no answer of missing parts.
Helpful (0)
|Replies (0)TvdS
Tanya van der Straat
1 reviews | Active since Jan 2020
12 Apr 2019, 09:03
Sew & Sew - Benoni POOR Service
I sent my Pfaff 1222 in December 2017 in for a service with Sew & Sew, Benoni, Robbie. When I confirmed in January 2018 if my machine was ready, he was not sure what I was talking about. It took him a few minutes to find my machine and confirmed that it was ready. I went to go pick it up in January 2018 and confirm that my machine is working. When opening my machine in February 2018 to do some sewing, my foot part that keeps the material in line with the sewing foot and the holder that keeps the foot part in place when not in use, was no where to be found. I have been trying since then to get these parts back due to this being my late mother's machine. Robbie keeps on ignoring me and when I finally get hold of him he keeps on telling me that he is searching for it in his office. This is now one year and two months later and still no answer of missing parts.
0
Replies (0)