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Tanya van der Straat
Active since Mar 2012
32
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32 reviews2 months ago
UNLICENSED TOWING HAZARD – ROADSIDE MASTER
⚠️ BEWARE: UNLICENSED TOWING HAZARD – ROADSIDE MASTER ⚠️ I am posting this to warn the community about Robert Simumba operating as Roadside Master. In mid-January, he caused a serious accident involving my vehicle. While towing another car on a trailer, he hit the left side of my car, shredding my back wheel and causing extensive damage to my bumper and bodywork. The Red Flags: Attempted Hit & Run: He tried to drive away immediately after the crash, but the weight of his trailer stopped him from moving. ******* Equipment: The trailer he was using had no license plate and no license disc. Unlicensed: He could not provide a valid towing license. Admission of Negligence: He claimed his "brakes failed"—operating a heavy tow rig with faulty brakes is a danger to everyone on the road. The Current Situation: Despite promising to fix the car, he is now refusing to pay for professional repairs at an accredited panel beater. Instead, he is trying to force me to use a "backyard mechanic," which I will not do for safety and insurance reasons. He has now gone quiet and is ignoring communications. Please be extremely careful before using Roadside Master. They are operating *******ly and do not take responsibility for the damage they cause.
0 replies
5 months ago
Contract Renewal, Billing Errors, and Service Suspension
Dear MTN South Africa Customer Care Team, I am writing to express my extreme dissatisfaction and frustration regarding a series of errors and unacceptable customer service issues related to my account and recent contract renewal. My experience since August has been a complete nightmare, and it is profoundly disappointing given my 24 years as an MTN customer. 1. Misleading Contract Renewal and Unexpected Charges August Contract Renewal: I reluctantly agreed to renew my contract after being harassed for days. The gentleman assisting me stated my new monthly payment would be R310.00. Undisclosed Costs: The agent failed to inform me that I still had two outstanding payments on my old handset/contract, despite the contract being renewed earlier due to MTN's own continuous follow-up. Incorrect Billing: In October, after paying the agreed R310.00, I received a bill for approximately R1,000.00. Charged for a handset I did not receive or upgrade to. Action Taken: I only requested and accepted a SIM-ONLY upgrade/ renewal. · Billing Error: I am currently being charged for a handset. 2. Repeated Errors, Broken Promises, and Service Interruption First Complaint & Escalation (October): Upon querying the R1,000.00 bill, I was informed of the outstanding handset payments. I complained and was promised an "escalation" with a callback. True to form, and in line with MTN's unfortunate habit, no one contacted me. Payment Arrangement Failure: I subsequently arranged for the outstanding balance to be divided and paid over two months. MTN has clearly lost my paperwork or failed to process this arrangement correctly. Unjustified Suspension: My account is now suspended, and I cannot make calls due to an alleged outstanding amount of R1,000.00, despite the payment arrangement I made. Current Issue & System Error: Upon contacting MTN again, I was informed there is a massive error on my account and they cannot unblock my phone due to an unexplained "July arrangement" on the system that I never requested. Second Broken Promise: I was AGAIN told that MTN will "escalate" this issue. This repeated failure to act and the inability to unblock my service immediately, despite the error being on MTN's side, is completely unacceptable. 3. Persistent Debit Order Issues Unauthorised Debit Order: Despite my preference for EFT payments throughout my 24 years with MTN, a debit order has been placed on my account. Costly Error: MTN continues to attempt to process this debit order using a cancelled bank account, which is now costing me money due to penalty fees on my side—an error that is AGAIN MTN's responsibility. Demand: I demand that the Debit Order be permanently removed from my account immediately. This prolonged series of errors, misinformation, and lack of follow-through has severely impacted my ability to use my phone and has caused me undue stress and financial inconvenience. As a loyal customer of 24 years, I expect a functional service and professional resolution. I demand the following immediate actions: Immediate restoration of my service/unblocking of my phone. A complete, detailed explanation of the account errors, including the "July arrangement." Permanent removal of the Debit Order instruction from my account. A commitment to resolving the outstanding balance issue in line with the payment arrangement I made, or a suitable alternative, acknowledging the inconvenience and system errors caused by MTN. Direct contact from a dedicated Escalation Manager within 24 hours to confirm these steps have been taken. Immediate removal of the unauthorized handset charge from my account. Confirmation that the account balance is corrected to reflect the true SIM-only agreement. Full resolution of all outstanding issues previously detailed (service unblocking, debit order removal, and system error rectification).
0 replies
7 months ago
MTN new Debit order policy????
I have had an MTN account for 24 years and did EFT's for over 15 years. My contract had to be renewed and MTN INSISTED that a debit order must be done. I have on numerous times contacted MTN asking for them to change back to EFT as it is convenient, knowing that the account is paid and my company pay my salary as they get money in. Yet MTN refuse to change back my account to EFT after 24 years of loyalty, and 15 years of accounts being paid on in and on time. Everytime a debit order does not go off, MTN charge me R116.36 and including R100.00 from the bank. This is a total of R216.36 out of MY pocket due to these STUPID debit order. Money for groceries. Can MTN sort this out, due to the fact that I only get paid when the company does have the capital to pay the staff. It save embarrassment for my and their staff and unnecessarily bank charges for me.
0 replies
17 months ago
Appointment Refunds
My son was injured on duty and the company is insured through RMA. We have been working on this case since 2019. We had to make appointments with the specialist and pay upfront. Send all forms and paperwork as stated by the staff members and on their website. Every week we phone to get the refund and every week something is missing, BUT they cannot say what. The next time the ICD10 is not on the invoice, we highlight it and send it back. Then the next item and so forth........ These calls cost us over R200.00 to get this sorted. 3 months down the line, it was finally sorted after I threw a hissy fit. My son went for the operation in 2020 the Dr declared him partially disabled. RMA made a compensation payment of R128 360.00 which is way below the damages that have been sustained. RMA also did not send my son for trauma/ depression counseling. In February 2024 this year my son started with the same symptoms as before the operation in 2020 and had to see the doctor again. Once AGAIN, an upfront payment was made for the visit and the E-Ray's. We have been phoning since March to get all the paperwork correct as per their staff and website instructions!!! Every time we are told that forms are missing but they cannot tell us what, as well as the ICD10 is incorrect and they can not assist us with that either, their lines are down or the staff are all in training. We have made calls and sent emails since March 2024 and getting excuses and lies constantly. On 8 November 2024, we were finally told the lady who does the payments is on leave and payments only get done on Tuesdays. Yesterday, 13 November 2024 we were told the lady would only be back on 14 November 2024. Today, 14 November 2024 we are told the payment has been processed but will only paid out next week Tuesday, 19 November 2024 OR could take another 2 weeks. This is now an ongoing fight that is costing thousands of rands in calls and 9 months of fighting to get OUR money refunded. Can a MANAGER at RMA respond to this as this is unacceptable for such a well-known and big company to act like an unknown **** company?
56 replies
19 months ago
Nina Ras7112060085087
Nina was very friendly and patient with me. She assisted me in the best way to my sure my animals have the best.
53 replies
26 months ago
WORST CUSTOMER SERVICES EVER
I have had ENDLESS problems with Telkom. I wanted to cancel my Debit order as that bank account is in the process of being closed. I went into the store and spoke to the staff, I was informed that they do not cancel debit orders. The more I try to explain to them the account is in the process of being closed, they do not listen and keep on taking money from the account. I get charged R204.00 Telko fees, and bank fees of R100.00 every time the debit order gets returned. I then went back into the Telkom store to demand that they cancel the debit order, AGAIN I was told Telkom does not cancel debit orders and just "changed" the date to the 15th. Telkom is still deducting monies from the account and still charging their unpaid debit order charges. We phoned Telkom as the branch couldn't assist and insisted we must phone customer services. Customer services said to us it takes 30 days for the changes to be made on the system, yet when we phoned customer services in-store I was told it would happen immediately. Their app also shows the correct amount ONLY at the beginning of the month as it does NOT get maintained during the month. We had to go back and forth as the customer services agent kept on contradicting herself. This morning, 1 March 2024 I got a call from a lawyer wanting me to pay the monies into their account as Telkom has asked for their assistance. This account gets paid via EFT every month on the 1st as I only get paid then. Now my question to Telkom is, do you treat all your customers as ********s if the payment only goes through on the 1st of each month, now you have to get lawyers involved in solving the problem YOU have created and caused me to pay more than I am supposed to due to untrained customer service agent?????? You are also putting my name in vain by approaching a lawyer for money that is not late as I have time to pay until the 7th of each month!!!!!!!!!!!!!!!!
0 replies
31 months ago
Parcel not delivered
We requested an Uber driver to pick up an item in Braamfontein and deliver it to Sandton on 5 October 2023 @ 2:24 p.m. The driver, Justice, number plate number : DZ14BP GP had picked up the parcel in Braamfontein and was on the way to Sandton. He then cancelled the trip and did not deliver our parcel to us. When I spoke to the gentleman he was extremely rude, said he phoned and sent me messages, but did not do so. After I asked him to please bring the parcel back he said he is not in the area and will deliver the parcel when he is back in the area. I did not accept that and he then put the phone down in my ear and blocked me. And the parcel still has not been delivered. I have sent uncountable emails to Uber and was told every time that they will come back to me. Today is 12 October 2023 and to date I have not received a reply. Staff members went to the Uber offices in Sandton on 6 October and their offices was on strike. They sent the staff members to Woodmead and then again to Pretoria. We are still sitting without our parcel which is an EXTREMELY urgent parcel.
0 replies
31 months ago
Bidvest keeping hard earned money
I have done electronic payments with Bidvest since May 2023. Our company is a Boutique Hotel with significant amounts paid into the Bidvest merchant app. I made 5 (five) payments from our clients on 8 September 2023. Those amounts were put on hold and we were informed that we were placed under audit, a few days later, after enquiring about our money. We then asked what was required so that we could speed up the process as we need to pay accounts. We were contacted by Bidvest Internal Staff and they said they needed to confirm the payments with the cardholder. I gave them the cardholder details and they contacted them. Only the following day I was informed that they also require the invoices that were given to the cardholder. AGAIN a few days later we were told they are now waiting for the bank to send a letter confirming all the information we have supp**** is correct. We then phone our client again and ask them to speak to the bank and send the letter to Bidvest. This was done immediately by the bank and when we confirmed with Bidvest the following day, 20 September 2023, we were told this will now take 24 - 72 hours to be cleared. Today is 26 September and still our money is lying with Bidvest Bank and are told that they are waiting for the internal staff to come back to them and they will escalate the issue. Will Bidvest pay us the interest that has now been escalated by them for the 3 (three) weeks my money has been lying in their account? Will Bidvest pay the interest I now have to pay to my Creditors? Will Bidvest also apologize to all our Creditors that I now have to inform them that I am STILL unable to pay them due to Bidvest's slow service?
131 replies
35 months ago
PATHETIC SERVICE
I have been trying for 3 days to open a new account with Rain. The 1st time we activated the account we had to do a Virtual Payment, which was done @ 12:23 on 6 June. They do not activate an account without payment. Every time I phone them, they tell me that my account has been canceled. WE HAVE NOT CANCELLED THE ACCOUNT. They eventually spoke to the authorized person and sorted out the problem and said we can go collect our router at Cambridge Crossen in Paulshoff, Johannesburg. My driver is there wanting to pick up the router for the 3rd time and now is told that they cannot assist as it has not been paid.
106 replies
41 months ago
Useless service
This is now the second time that I am having endless problems with Netflorist. The 1st time I placed an order for delivery the following day, it was only delivered 2 days later. The 2nd time was 1 week ago. I place an order for a birthday gift. I ordered for it to be delivered the following day. The driver got to the venue, stood OUTSIDE and phone the customer. When he could not get hold of customer they phoned me. I was busy phoning the customer when they phoned back and said the are leaving the venue. When I got hold of my client and phone back to tell them to deliver and actually go INSIDE I was told that it would only be delivered the following morning. I had to cancel the order due to it being my clients last day in town. NOW, a week later and I STILL did not receive my refund. I was told this will take 2-3 w/ days. Everytime I phone I am told they will excelate it to the accounts department. The manager are always out, in a meeting or busy on a call. The latest one : the payment has been escalated I will only reveive a call from the manager after payment is done. It is amazing you have to do a immediate payment, but have to wait 2 weeks to receive you money back.
0 replies
Review Distribution
5 Star
1 (3.125%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.125%)
1 Star
30 (93.75%)