Is Bidvest Bank trustworthy?

Bidvest Bank has a TrustIndex of 0 out of 10 on Hellopeter, based on 71 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 36 hours 19 min. Hellopeter has tracked Bidvest Bank across 962 total reviews. How is the TrustIndex calculated? →

Bidvest Bank Reviews | 1.3 stars

Bidvest Bank Reviews | 1.3 stars | Hellopeter

Review Distribution

1.3|71 Reviews

Jun '25 - May '26

Frequently Asked Questions About Bidvest Bank

What do customers say about Bidvest Bank?

Based on recent customer reviews, Bidvest Bank is described as deeply problematic across most service dimensions. Customers repeatedly cite unexplained account suspensions, delayed international and immediate payments, fraud disputes denied or stalled, and unresponsive support channels. Isolated praise exists for specific relationship bankers, but the dominant pattern is one of frustration, lost access to funds, and a perceived lack of accountability across digital, transactional, and service touchpoints.

What are the most common complaints about Bidvest Bank?

The most common complaint about Bidvest Bank, based on Hellopeter's AI analysis of recent customer reviews, is Transactions & Dispute Resolution. Immediate payments routinely fail to reflect, international transfers and SARB mandates stall for weeks, and disputes for non-delivery, fraud, or duplicate debits are denied or referred to the Ombudsman. Lotto payouts and Spot Money transfers are repeatedly cited as unresolved.

Recent reviews (71)

Used this business recently? Share your experience to help others decide.

Share Your Experience

Popular mentions

account suspended no response immediate payment fraud ombudsman mandate delay spot money call dropped professional banker helpful consultant

Sivuyisiwe M

1 reviews | Active since Jan 2020

23 Apr 2026, 10:17

Missing Payment

So on the 12th of April I made an immediate payment of R2304.50 to my Bidvest bank account through Spot funds from my Capitec main account, the funds never cleared till to this day. It was only yesterday that Bidvest acknowledged the receipt from Capitec Bank, I am the account holder, I need a clarification, I'm so unhappy here.. Bidvest can never be trusted.

Helpful (0)

|Replies (4)

Sivuyisiwe M

1 reviews | Active since Jan 2020

23 Apr 2026, 10:17

Missing Payment

Replies (4)

Reghardt V

1 reviews | Active since Jan 2020

16 Apr 2026, 12:16

Partner wallet funds inaccessible with no effective intervention

I am lodging this complaint regarding Bidvest Bank’s role as the banking partner for Spot Money SA. Funds were successfully paid on 12 April 2026 into an account held at Bidvest Bank, as confirmed by official proof of payment from Sunbets. Despite confirmed receipt by Bidvest Bank, the funds are not accessible in the Spot Money wallet. Spot Money was completely unresponsive for several days across email, live chat, and social media. Only after escalation and submission of proof of payment did they acknowledge the issue, stating that the funds are “not reflecting on their side” and that the matter is under investigation by their finance team. No reference number or resolution timeframe was initially provided. This is not a failed payment — it is a post‑receipt issue, where customer funds are effectively inaccessible, while the partner fintech’s support channels are non‑functional. This raises serious concerns regarding oversight, escalation mechanisms, and safeguarding of customer funds within the partner relationship. Given Bidvest Bank’s role as the regulated banking partner, I am concerned about: Delays in intervention where partner fintechs fail to provide access to funds Lack of clear escalation paths for affected customers The impact on users who rely on immediate access to small balances for daily necessities I am sharing this here to prompt visibility and accountability, and to encourage Bidvest Bank to urgently review and strengthen controls when partner financial service providers fail customers in this manner.

Helpful (0)

|Replies (1)

Reghardt V

1 reviews | Active since Jan 2020

16 Apr 2026, 12:16

Partner wallet funds inaccessible with no effective intervention

Replies (1)

SINATHI N

1 reviews | Active since Jan 2020

24 Mar 2026, 09:36

Mentally & Emotionally Exhausted

On the 6th of March 2026 I paid a client of bidvest bank a sum of R15,500 & it turned out the client was a *****/****mer. I reported this incident to Bidvest Bank & my bank (Capitec) so that they can secure my money & they actually did. My problem now is that Capitec told me they would resolve the matter within 2 weeks..we are on day 18 now & I still haven’t gotten my money back from Bidvest Bank & when I contacted Bidvest Bank today to enquire about how much longer do I have to wait to get my money back & they refused to tell me & told me to ask Capitec. How can Capitec know the Answer to that? Why is Bidvest Bank ducking & diving instead of returning the monies to the rightful owner? They’ve had enough time to ask their client for supporting documents & I’m certain the ****mer doesn’t have any supporting documents. Yet they’re stalling to reimburse what is rightfully mine.

Helpful (0)

|Replies (1)

SINATHI N

1 reviews | Active since Jan 2020

24 Mar 2026, 09:36

Mentally & Emotionally Exhausted

Replies (1)

Nadine B

1 reviews | Active since Jan 2020

23 Mar 2026, 11:35

Immediate Payment to Bidvest never reflects.

Every single time an immediate payment has been done into my account, it does not reflect. I call Bidvest hours later, I am then asked to send POP. The last time it took 4 days to reflect. Today, i sent the POP from Nedbank that clearly states 30min, again 5 hours later, i called Bidvest and again they request POP which i have mailed them. These are funds that i require IMMEDIATELY - hence the immediate payment. But Bidvest does not come to the party. 2 hours after the mail - and still no response.

Helpful (0)

|Replies (3)

Nadine B

1 reviews | Active since Jan 2020

23 Mar 2026, 11:35

Immediate Payment to Bidvest never reflects.

Replies (3)

Gisele O

1 reviews | Active since Jan 2020

17 Mar 2026, 14:06

Bidvest Bank the worst bank

Bidvest has frozen my business banking account due to "FICA" requirements. Their system says its only due on 5 July 2027. I received no prior warning at all. Just freeze. As is perfectly normal for this pathetic bank. This is not the first time they have done it. I also cannot get a reference number from them to provide to the Banking Ombudsman as "We don't give out reference numbers for complaints, you can use my name"- says the call centre person. DO NOT have an account there, it is NOT safe.

Helpful (0)

|Replies (4)

Gisele O

1 reviews | Active since Jan 2020

17 Mar 2026, 14:06

Bidvest Bank the worst bank

Replies (4)

Antonio C

1 reviews | Active since Jan 2020

12 Mar 2026, 12:02

Funds received but not released – international payment delayed while travelling for work

I am writing this complaint because I have spent an entire afternoon trying to access funds that had already arrived through an international transfer while I was travelling for business, and despite complying with every request made by the bank the payment has still not been released. When international payments are delayed in this way it creates serious disruption for a client who relies on timely access to funds while conducting business, and the way this situation has been handled raises serious concerns about the level of support and operational efficiency currently being provided by Bidvest Bank. Yesterday I spent the entire afternoon trying to locate the funds and determine what needed to be done in order for the payment to be released, and during this process I attempted to resolve the issue through the chat system. Unfortunately the experience was extremely frustrating because in the middle of the conversation the support agent simply disappeared and the chat was closed without any explanation, which meant that the entire process had to be restarted again from the beginning. During this process I interacted with two representatives, Precious N and Praiseworth G, and the lack of continuity and assistance during those exchanges contributed significantly to the delays and confusion surrounding the release of the funds. After several attempts I eventually managed to reach someone through the telephone line, which itself is not always easy to access because the line frequently does not connect. During that conversation I was informed that once the mandate form was signed the funds would be released, and I immediately comp**** by completing and signing the required mandate documentation without delay. At that point I was then informed that the payment could not be processed because the team responsible for releasing the funds had already finished processing payments for the day and that the transfer would therefore only be completed the following morning. Naturally I expected that the matter would be resolved quickly today, however by the afternoon the funds had still not been released and I once again found myself chasing the bank to understand where the payment was and why it had not been processed as promised. This situation creates the impression that customers must repeatedly chase the bank simply to gain access to funds that already belong to them, which is extremely concerning when dealing with international business transactions where timing is often critical. The lack of continuity in communication, the fact that support agents disappear in the middle of active chats, and the apparent absence of urgency in processing payments even after all requested documentation has been submitted raises serious concerns about the quality of customer service and operational reliability currently being experienced. I hope this matter can be resolved quickly and professionally, however if the situation is not addressed promptly and a clear explanation is not provided regarding the delay in releasing funds that have already been received, I will have no choice but to escalate the matter further through the appropriate regulatory and consumer-protection channels in South Africa, as delays of this nature while conducting international business transactions are simply not acceptable. Antonio Carpanese

Helpful (0)

|Replies (1)

Antonio C

1 reviews | Active since Jan 2020

12 Mar 2026, 12:02

Funds received but not released – international payment delayed while travelling for work

Replies (1)

Squeedge M

1 reviews | Active since Jan 2020

6 Mar 2026, 17:42

#joke2026 Divorce #Spot Money SA gets shown the door by #Bidvest Bank Ltd.. #just a theory not factual. 🤣🤣🤣🤣🤣

I wish I did my research before signing up to Spot SA. To be quite honest I saw it was affiliated to Bidvest Bank as you see below. And this alone assured me i was in good hands. Little did I know. Upon the recent outage on the spot money app, this has proven to be my threshold and I cannot go on silently dealing with what seems to be a divorce between spouses. Spot was born from Virgin money and we all know what happened to virgin mobile. This is why I said little did i know till today. Why i say a divorce is spot separated from virgin while also having an association with another major bank in SA [1 of the big 5] they went into bed soon thereafter with this bank. And now they are having massive problems and holding a lot of people's funds without any feedback on when they will release payments due to individuals using their services. I presume there is a major dispute that is not being made public and we are suffering because of it. Please I urge you to let us know what the issue is. [Spot app is an offering by Spot Money SA (Pty) Ltd (2005/016196/07) in association with Bidvest Bank Ltd (2000/006478/06), an authorised FSP and credit provider.]

Helpful (0)

|Replies (1)

Squeedge M

1 reviews | Active since Jan 2020

6 Mar 2026, 17:42

#joke2026 Divorce #Spot Money SA gets shown the door by #Bidvest Bank Ltd.. #just a theory not factual. 🤣🤣🤣🤣🤣

Replies (1)

Tau M

1 reviews | Active since Jan 2020

27 Feb 2026, 15:51

Bidvestbank *** bank

This bank forex department is appalling ,no customer services and mastered the art of eletronic response ,they said money was deposited inan fnb account ,after follow up ,the money is still with them,one ponders if its a bank or ****mers,its been day which has caused such inconvenience

Helpful (0)

|Replies (1)

Tau M

1 reviews | Active since Jan 2020

27 Feb 2026, 15:51

Bidvestbank *** bank

Replies (1)