SN
SINATHI N
Active since Aug 2021
14
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14 reviews2 months ago
Mentally & Emotionally Exhausted
On the 6th of March 2026 I paid a client of bidvest bank a sum of R15,500 & it turned out the client was a *****/****mer. I reported this incident to Bidvest Bank & my bank (Capitec) so that they can secure my money & they actually did. My problem now is that Capitec told me they would resolve the matter within 2 weeks..we are on day 18 now & I still haven’t gotten my money back from Bidvest Bank & when I contacted Bidvest Bank today to enquire about how much longer do I have to wait to get my money back & they refused to tell me & told me to ask Capitec. How can Capitec know the Answer to that? Why is Bidvest Bank ducking & diving instead of returning the monies to the rightful owner? They’ve had enough time to ask their client for supporting documents & I’m certain the ****mer doesn’t have any supporting documents. Yet they’re stalling to reimburse what is rightfully mine.
15 replies
2 months ago
Unreliable & *************
On the 6th of March 2026 I made a payment to a ****mer using Bidvest Bank Alliance. Bidvest bank acted swiftly to help secure my funds. Capitec instructed me to open a case & submit a case number + a sworn statement of which I did. A week later I did a follow up & Capitec claimed that they have sent all the necessary documents to Bidvest bank & that they are waiting for Bidvest to reverse my money. I contacted Bidvest bank yesterday 19 March 2026 & to my surprise Capitec Bank has been feeding me false information they never submitted anything to help me get my money back. I’ve been requesting to speak to a supervisor & have been promised multiple times I would get a call back & it has been nothing but false information, incompetence & empty promises.
31 replies
12 months ago
Nurses with sour attitude
At 08h25 ward 16, 6th floor i asked for a uniral from sister with an Afro that's tied in 2. (Who refuse to identify herself) She snapped at me with a rude attitude, telling me "I'm not your mamzo wena, I'm sister." no one called her "mamzo" by the way, as that is a term used as respect for women old enough to be your mom.. & that child is no where near deserving such respect. She has her own personal issues, she then went on to rent about how tied she is of me & how she doesn't want me here. I went on to tell her that I'm not here to argue with her, I'm here to recover & she went on rumbling & shouting to get the urinal. Nurse's who lack professionalism & take out their personal frustrations on patients is ********* & goes against the nurses pledge. This is the 2nd distasteful incident I've experienced in 1 day. I have no doubt that her attitude comes from the fact that i requested Pando at from a night sister at 5am & the sister was refusing claiming that panado cannot be taken on an empty stomach so i won't get it..& my response was "fine I'll just file a complaint, because no other nurse has ever said that & according to the doctors i can have pain meds every 6 hours" & then it became a big deal that i said I'll file a complaint & she came back with Sister Vokozela/Vukuzela something like that to try & intermediate me & make it seem as if i was wrong..& so here we're. Some nurses need monthly reviews & training seeming that that they no longer know what it takes to be a Nurse.
0 replies
26 months ago
Tired of this Cat & Mouse
I have funds I've been waiting on to be repatriated from Capitec bank & still haven't reflected after being promised on the 13th of March they would be in my account within 3 working days. Monday the 18th of March i was told a request of the funds was only processed on the 15th of March so monday the 18th of March would count as the 1st working day & the matter has been escalated, so the funds should clear by Wednesday the 20th of March 2024 & today once again the 25th of March i called & tried to follow up as to what is going & the agent asked me to hold on but after a while she just hung up. I therefore resorted to send an email address that a complaints department agent sent me an email on last week monday the 18th but it turned out that email address doesn't accept emails. At this point, what must one do with such poor customer service? All i want is my money then leave this bank for good.
73 replies
26 months ago
Safe haven for ****mers
This bank has been dragging to send back my funds for over 3 months now. The funds were recovered from their ****ming client since last year November 2023. My bank FNB has done everything needed including SAPS & capitec confirmed funds were secured but Fnb has been sending multiple escalations to this ******** safe haven of a bank but they're dispondent & taking their sweet time to send back my money.
0 replies
26 months ago
This bank is Bad for business
I try my best to be positive about this bank & everytime i am convinced that they're improving on customer service it just turns out to be not the case. I have been patient & tolerant for 3 months in the process of trying to recover funds that were ****m3d from me. Last week Wednesday i finally received an email from the lead investigator Boitumelo Mogane confirming the secure of my funds & sent an indemnity.. Fine, i signed & returned it within a few minutes. Following decided to follow up as to when will my money be in my account & i was told Thursday 2 to 3 working days. Now it's Monday the 18th of March the 3rd working day & i decided to follow up since the business day is coming to an end only to be told that refund request was done on Friday so today is the 1st working day "IMAGINE!!! ". This just goes to show the level that of which they don't care about their customers let alone improving customer service. As a business man on my end i made commitments to my service provider & suppliers that i would settle invoices due & now because of the incompetency of this bank I'm going to come across as an unreliable person. FNB is not good for business, I'm definitely closing all my accounts with this bank.
73 replies
27 months ago
Very Bad for business
By far the worst business partner choice I've ever made in my 15 years of being in business. I took out a POS with this bank, we had our first pop up store the 24th of Feb'24 (Saturday) my sales team managed to make a few sales & for the first time we used their speed point, to date the sales made 5 days ago have not been cleared. Called their call center on Tuesday to follow up & i was promised that within 24hrs they will have cleared.. I called after 24hrs & the agent said he'd follow up with the department & call me back shortly.. Guess what? Never did.. Tried to get intouch with my merchant advisor simonne ontong but as usual can't reach her on her landline & does not even bother to respond to emails. Last attempt was to email their merchant department in hopes to get assistance urgently but nope! I have to expect their response after 3 working. Last time i banked with Standard bank was in 2011 i decided to give them a try again & i must say regret is an understatement. This inconvenience has *****ed my working relationship with my part-time employees who were making themselves extra money through commission. I ended up taking money from another business to salvage the mess standard bank had put me in. Based on this experience I would never recommend this bank for business.
73 replies
27 months ago
Safe Heaven for ****mers
On the 16th of November 2023 i was ****med by your client Miss W. Slinge a total sum of R25, 000. You still have these funds on hold in her account, i know this for a fact because my then Forensic Analyst (Mr B Ndembe) at FNB reported the funds in her account as proceeds from suspicious activities of which thankfully led to you guys placing a hold on your clients accounts. I have called your ***** department numerous time since December 2023 to report your ****ming client but your *********** agents kept on telling me they can't log anything, i need to report it at my bank (FNB) of which i did on the 12th of January 2024.. I wrote an Affidavit & opened a ***** case against your client. FNB has been making efforts to reverse the funds for me but their not getting any response or feedback from you guys as if you actually enjoy protecting ****mers because there's no sound reason for you to not reverse my money. I even emailed your forensic department the proof of payment, Affidavit, CAS number & the contact detaila of the Forensic analyst handling the case at FNB. Go to your email address (*****Operations @ capitecbank.co.za) & search for my email titled "Recovery of Funds" from email address (Cinssenathi @ gmail.com)
148 replies
27 months ago
Worst bank ever
I Logged a con case with forensic department on the 12th of January 2024 in the hopes that i would be assisted to recover my R25, 000 from an external bank but the assigned investigator (Boitumelo Mogane) at FNB has done nothing about the matter to date, doesn't respond to emails or even return calls. I have left several call back requests with the forensics department, i even made an effort to get assistance from the forensics Team leader Samantha Malgas but not a single care in site. The worst part is that the external Bank (Capitec) has secured the funds safely for the past 3 months to date. I've even provided Police station Case number, an Affidavit stating what transpired,a proof of payment & the receiver's account info.. I even filed a reversal request form within the branch but help with that either. Had it been that FNB cared about their clients as much as they care about over charging us, this whole issue would've been resolved by now. The level of poor service is not getting any better
150 replies
27 months ago
Poorest Service ever
I have been trying to get my accounts restored by capitec since the 16th of November 2023. A client made a payment to my account & for whatever reason that led to my account being on hold, i was instructed by the bank to submit an Affidavit (which i did) & a proof of payment.. Now the problem is that the sender's capitec account is also on-hold & the sender has been going to the bank & calling the forensic department to get this proof of payment but Capitec keeps on promising to email the proof of payment to the sender but months later they haven't sent it to the sender which makes it impossible for me to get the Proof of payment & submit it for my accounts to be released & access my funds. This is unacceptable & the worst experience I've ever had to go through with a banking institution. They keep on claiming that the sender needs to acknowledge sending the funds in order for my accounts to be released but the sender has acknowledged sending the funds multiple times & yet my account is still on hold.
75 replies
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