Mentally & Emotionally Exhausted

On the 6th of March 2026 I paid a client of bidvest bank a sum of R15,500 & it turned out the client was a *****/****mer. I reported this incident to Bidvest Bank & my bank (Capitec) so that they can secure my money & they actually did. My problem now is that Capitec told me they would resolve the matter within 2 weeks..we are on day 18 now & I still haven’t gotten my money back from Bidvest Bank & when I contacted Bidvest Bank today to enquire about how much longer do I have to wait to get my money back & they refused to tell me & told me to ask Capitec. How can Capitec know the Answer to that? Why is Bidvest Bank ducking & diving instead of returning the monies to the rightful owner? They’ve had enough time to ask their client for supporting documents & I’m certain the ****mer doesn’t have any supporting documents. Yet they’re stalling to reimburse what is rightfully mine.