RV
Reghardt V
Active since Jan 2021
9
Reviews
0
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Reviews
9 reviews1 month ago
Partner wallet funds inaccessible with no effective intervention
I am lodging this complaint regarding Bidvest Bank’s role as the banking partner for Spot Money SA. Funds were successfully paid on 12 April 2026 into an account held at Bidvest Bank, as confirmed by official proof of payment from Sunbets. Despite confirmed receipt by Bidvest Bank, the funds are not accessible in the Spot Money wallet. Spot Money was completely unresponsive for several days across email, live chat, and social media. Only after escalation and submission of proof of payment did they acknowledge the issue, stating that the funds are “not reflecting on their side” and that the matter is under investigation by their finance team. No reference number or resolution timeframe was initially provided. This is not a failed payment — it is a post‑receipt issue, where customer funds are effectively inaccessible, while the partner fintech’s support channels are non‑functional. This raises serious concerns regarding oversight, escalation mechanisms, and safeguarding of customer funds within the partner relationship. Given Bidvest Bank’s role as the regulated banking partner, I am concerned about: Delays in intervention where partner fintechs fail to provide access to funds Lack of clear escalation paths for affected customers The impact on users who rely on immediate access to small balances for daily necessities I am sharing this here to prompt visibility and accountability, and to encourage Bidvest Bank to urgently review and strengthen controls when partner financial service providers fail customers in this manner.
15 replies
1 month ago
Unresponsive support and unresolved wallet balance – ongoing and systemic issue
I am lodging this complaint due to Spot Money’s failure to provide basic customer support and resolve a wallet transaction issue within a reasonable timeframe. Funds were deposited into my Spot Money wallet more than 48 hours ago and are still not reflecting. I have contacted Spot Money support via email multiple times. No response has been received, nor has any acknowledgement or reference number been issued. There is no alternative communication channel, leaving customers with absolutely no recourse. This matter is particularly concerning because it is not an isolated incident. The Spot Money wallet has had repeated problems, and a review of social media platforms shows widespread complaints from users experiencing the same issues: missing or delayed wallet funds and complete silence from support. Despite this, Spot Money has seemingly failed to implement corrective action or communicate transparently with customers. A financial services provider has a duty to ensure timely access to funds and effective customer communication. Spot Money is currently failing on both counts. This raises serious concerns about operational reliability and customer protection. I am posting this review publicly in order to prompt a response and resolution. If this matter remains unresolved, I will be forced to consider escalating it further.
0 replies
22 months ago
No Response from RCS Customer service
For weeks been sending emails with no response at all regarding a credit on my loan account that needs to be reimbursed to me. Can not rate a service when there is absolute no service received. Being registered as a Financial Service Provider I will lodge a claim against them for misconduct. Unacceptable.
75 replies
43 months ago
Unable to get access funds in closed business bank account
I closed my business account and a customer accidently paid into the account. The funds was not reversed back to the customer. I went in to the branch and they can see the funds however they can not assist me because the account is closed. I want Nedbank to sort this out immediately as they are stealing the money. If I dont receive feedback I will report to the ombudsman. This is unacceptable
0 replies
58 months ago
Edgars Account Closure
I have been trying to close my Edgars account with no result this is unacceptable ! I see a lot of customers complaining about this and its time to escalate this to the ombudsman. Please comment if you are also struggling so we can make a big case with the ombudsman.
0 replies
58 months ago
EDGARS Account closure
I have been trying to close my Edgars account with no result this is unacceptable ! I see a lot of customers complaining about this and its time to escalate this to the ombudsman. Please comment if you are also struggling so we can make a big case with the ombudsman.
71 replies
62 months ago
Capitec reporting false information to Credit bureaus
Capitec Bank reported false information to the credit bureaus. I have mailed Capitec numerous times to rectify this with no results and responses. Last response I received Incident # 80665188 "Please be advised that the Credit Assessor has investigated the following and provide feedback that the arrears appears correct." however from the team lead it reads Hi ***XX No arrears should have been updated – I assigned this to CAT, please ensure to communicate this with the client Kind regards *********X Team Leader: Service Admin Contact Centre: Administration Services T +27 21 941 6384 F +27 21 880 1130 M +27 00 000 000 I would like to report this credit assessor immediately - if anyone can assist how I can go about reporting this matter to the ombudsman - please get in contact.
71 replies
64 months ago
Huge Disappointment
Absolutely pathetic cloud software !! No customer support or service !!!
79 replies
65 months ago
Capitec Credit department Passing Journals on Account
Worst Service and feedback from Credit Department I had a loan with the bank which I settled in full without ever missing a payment. After I settled the account there came several journal entries on the account which now amounts to R 800. When I queried this it took them more than two weeks to come back to me to tell me it is service fees for not requesting a settlement amount. They have also affected my credit record negatively now. Please can anyone assist to where I can report this ? I want to know if its ok to charge R800 of fees on a R 5000 loan balance that was settled within month and a half and how they now said I missed a payment on my credit record after I settled the account and these journals was passed after I settled the account. Any assistance will be appreciated Thank you
158 replies
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1 Star
9 (100%)