SM
Spot Money
Unclaimed Business
SM
Spot Money
Unclaimed Business
22 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Spot Money faces severe criticism across nearly every aspect of its service. Customers repeatedly report deposited funds not reflecting for days or weeks, with accounts being locked or paused without prior notice or explanation. The lack of a call center forces users to rely on chat and email support, which reviewers describe as slow, unhelpful, and robotic. Multiple customers express distress over being unable to access their own money during urgent financial situations, with some threatening ombudsman complaints and questioning the legitimacy of the platform.
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|22 Reviews
Jun '25 - May '26
5(4.8%)
4(0%)
3(0%)
2(4.8%)
1(90.5%)
5(4.8%)
4(0%)
3(0%)
2(4.8%)
1(90.5%)
Frequently Asked Questions About Spot Money
Based on recent customer reviews, Spot Money faces severe criticism across nearly every aspect of its service. Customers repeatedly report deposited funds not reflecting for days or weeks, with accounts being locked or paused without prior notice or explanation. The lack of a call center forces users to rely on chat and email support, which reviewers describe as slow, unhelpful, and robotic. Multiple customers express distress over being unable to access their own money during urgent financial situations, with some threatening ombudsman complaints and questioning the legitimacy of the platform.
Spot Money has a TrustIndex of 0 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. Hellopeter has tracked Spot Money across 77 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJR
J R
1 reviews | Active since Jan 2020
19 Mar 2026, 04:05
What a horrible service bank.
1. They lock your account one day, randomly. 2. For you to unlock your account, you need to send an email and request their useless chatbot to connect you with a human and that can take WEEKS 3. They don't care about customer satisfaction 4. Put your money in at your own risk
Helpful (0)
|Replies (0)JR
J R
1 reviews | Active since Jan 2020
19 Mar 2026, 04:05
What a horrible service bank.
1. They lock your account one day, randomly. 2. For you to unlock your account, you need to send an email and request their useless chatbot to connect you with a human and that can take WEEKS 3. They don't care about customer satisfaction 4. Put your money in at your own risk
0
Replies (0)TL
Tebogo L
1 reviews | Active since Jan 2020
18 Mar 2026, 10:03
Banking ****
Recently (1 March 2026)Spot Money's banking services went down and it was for more than 7 days. They even sent out communication, even on the banking app that they're migration from Europe cloud servers to AWS, which I'm clueless about. During that period my payments and purchases failed and some were pending, however the money wasn't and still isn't returned. The app and services were back to normal after the 7th, today 18th I opened my app to check if they reversed the money yet. The app is no longer working, worst part is they are not responding to emails, in app and website chats as well as Facebook page. It's like they no longer exist.
Helpful (0)
|Replies (0)TL
Tebogo L
1 reviews | Active since Jan 2020
18 Mar 2026, 10:03
Banking ****
Recently (1 March 2026)Spot Money's banking services went down and it was for more than 7 days. They even sent out communication, even on the banking app that they're migration from Europe cloud servers to AWS, which I'm clueless about. During that period my payments and purchases failed and some were pending, however the money wasn't and still isn't returned. The app and services were back to normal after the 7th, today 18th I opened my app to check if they reversed the money yet. The app is no longer working, worst part is they are not responding to emails, in app and website chats as well as Facebook page. It's like they no longer exist.
0
Replies (0)MM
Mikhail M
1 reviews | Active since Jan 2020
15 Mar 2026, 08:21
Account Funds disappeared and has not been returned
My account balance just dissappeared and spot has been advising they are working on it and will provide feedback by contacting me, no resolve has been found and everytime I follow up, I have to explain my entire situation from the beginning, and when they do contact me it's again asking me to explain my situation from the beginning, I've sent mails chatted on the app and no resolve is being found, money was deducted from my account and it's been over a week now.
Helpful (0)
|Replies (0)MM
Mikhail M
1 reviews | Active since Jan 2020
15 Mar 2026, 08:21
Account Funds disappeared and has not been returned
My account balance just dissappeared and spot has been advising they are working on it and will provide feedback by contacting me, no resolve has been found and everytime I follow up, I have to explain my entire situation from the beginning, and when they do contact me it's again asking me to explain my situation from the beginning, I've sent mails chatted on the app and no resolve is being found, money was deducted from my account and it's been over a week now.
0
Replies (0)AO
Afeez O
1 reviews | Active since Jan 2020
14 Mar 2026, 13:22
MOST UNRELIABLE BANK
THIS IS A *****ULENT BANK. SINCE THE 1ST OF MARCH MONEY HAS BEEN MISSING FROM MY ACCOUNT AND UP TILL NOW THEY DONT EVEN KNOW WHAT HAS HAPPENED AND WHERE MY MONEY IT. I PURCHASED ELECTRICITY AND 500 DISAPPEARED FROM MY ACCOUNT WITHOUT GETTING THE TOKEN. MANY OTHER LITTLE TRANSACTIONS GOT DEDUCTED FROMMY ACCOUNT AND UP TILL NOW THEY CANT EVEN GIVE A REASONABLE REASON AS TO WHY IT HAPPENED. ALL I KEEP HEARING IS INTERNAL ISSUE BUT THEY NEVER REFUD MY MONEY AND THE MOST ANNOYING THING IS THAT NO MATTER HOW MUCH YOU COMPLAIN, THEY WILL NEVER RESPOND TO YOU OR EVEN REPLY YOUR RANTS HERE OR ON TWITTER LOL
Helpful (0)
|Replies (0)AO
Afeez O
1 reviews | Active since Jan 2020
14 Mar 2026, 13:22
MOST UNRELIABLE BANK
THIS IS A *****ULENT BANK. SINCE THE 1ST OF MARCH MONEY HAS BEEN MISSING FROM MY ACCOUNT AND UP TILL NOW THEY DONT EVEN KNOW WHAT HAS HAPPENED AND WHERE MY MONEY IT. I PURCHASED ELECTRICITY AND 500 DISAPPEARED FROM MY ACCOUNT WITHOUT GETTING THE TOKEN. MANY OTHER LITTLE TRANSACTIONS GOT DEDUCTED FROMMY ACCOUNT AND UP TILL NOW THEY CANT EVEN GIVE A REASONABLE REASON AS TO WHY IT HAPPENED. ALL I KEEP HEARING IS INTERNAL ISSUE BUT THEY NEVER REFUD MY MONEY AND THE MOST ANNOYING THING IS THAT NO MATTER HOW MUCH YOU COMPLAIN, THEY WILL NEVER RESPOND TO YOU OR EVEN REPLY YOUR RANTS HERE OR ON TWITTER LOL
0
Replies (0)R
RG
Raveen G
1 reviews | Active since Jan 2020
7 Mar 2026, 11:24
Added funds used for purchasing voucher failed and money gone out of my account
Added funds into spot money account via bank card on2/03/2026 , funds were available up until I tired purchasing a voucher from the app. Payment failed and funds where taken out of my account and never got reversed. I was provided with feedback regarding the matter stating that technical issues occurred and that they are working on the matter but unable to provide turn around time for resolving issues. I DONT CARE ABOUT YOUR INTERNAL ISSUES / POLITICS!!!. FROM THE 3RD YOU MAKING CUSTOMERS WAIT FOR THEIR OWN MONEY ? DO WE HAVE MILLIONS TO IGNORE THE MATTER?. CATCH A WAKE UP WITH YOUR SERVICE , IN MY CURRENT SITUATION, I DONT HAVE SPARE MONEY SO HOW DO U SURVIVE AFTER HEARING YOUR INTERNAL EXCUSES?. REVERSE IT IMMEDIATELY
Helpful (0)
|Replies (0)RG
Raveen G
1 reviews | Active since Jan 2020
7 Mar 2026, 11:24
Added funds used for purchasing voucher failed and money gone out of my account
Added funds into spot money account via bank card on2/03/2026 , funds were available up until I tired purchasing a voucher from the app. Payment failed and funds where taken out of my account and never got reversed. I was provided with feedback regarding the matter stating that technical issues occurred and that they are working on the matter but unable to provide turn around time for resolving issues. I DONT CARE ABOUT YOUR INTERNAL ISSUES / POLITICS!!!. FROM THE 3RD YOU MAKING CUSTOMERS WAIT FOR THEIR OWN MONEY ? DO WE HAVE MILLIONS TO IGNORE THE MATTER?. CATCH A WAKE UP WITH YOUR SERVICE , IN MY CURRENT SITUATION, I DONT HAVE SPARE MONEY SO HOW DO U SURVIVE AFTER HEARING YOUR INTERNAL EXCUSES?. REVERSE IT IMMEDIATELY
0
Replies (0)ST
Sihle T
1 reviews | Active since Jan 2020
7 Mar 2026, 04:17
Not the best spot to bank, *****
This has been the most stressful, rollercoaster pf a week. I added money via 1voucher; normally it is instantaneous. 02/03 i deposited R100, and it approved as per fee for adding money via voucher. What i find surprising is, the transaction has been on a pending status as from 02/03/26. I am not able to access money, i can get reimbursed or issues another voucher and mostly scary i have an EFT from 06/03/2026. I hope the funds do not go through the same trajectory. I am highly disappointed as for the support and the team of technicians “who” are supposedly working on the issue. They say its Temporary, i doubt it, already feels permanent. Kindly warn, advise on how to fast track my individual service cause i am in need of the funds. There is no honesty, empathy nor respect from the team as a whole. There is no effort or whatsoever. Emails are not attended and support stuff is *********** and almost robotic. I need my money @SpotMoneySa @BidvestBank
Helpful (0)
|Replies (0)ST
Sihle T
1 reviews | Active since Jan 2020
7 Mar 2026, 04:17
Not the best spot to bank, *****
This has been the most stressful, rollercoaster pf a week. I added money via 1voucher; normally it is instantaneous. 02/03 i deposited R100, and it approved as per fee for adding money via voucher. What i find surprising is, the transaction has been on a pending status as from 02/03/26. I am not able to access money, i can get reimbursed or issues another voucher and mostly scary i have an EFT from 06/03/2026. I hope the funds do not go through the same trajectory. I am highly disappointed as for the support and the team of technicians “who” are supposedly working on the issue. They say its Temporary, i doubt it, already feels permanent. Kindly warn, advise on how to fast track my individual service cause i am in need of the funds. There is no honesty, empathy nor respect from the team as a whole. There is no effort or whatsoever. Emails are not attended and support stuff is *********** and almost robotic. I need my money @SpotMoneySa @BidvestBank
0
Replies (0)MC