TL
Tebogo L
Active since May 2018
11
Reviews
0
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Reviews
11 reviews1 month ago
Banking ****
Recently (1 March 2026)Spot Money's banking services went down and it was for more than 7 days. They even sent out communication, even on the banking app that they're migration from Europe cloud servers to AWS, which I'm clueless about. During that period my payments and purchases failed and some were pending, however the money wasn't and still isn't returned. The app and services were back to normal after the 7th, today 18th I opened my app to check if they reversed the money yet. The app is no longer working, worst part is they are not responding to emails, in app and website chats as well as Facebook page. It's like they no longer exist.
0 replies
2 months ago
Worst ISP In South Africa
I have been battling with SADV to assist with poor Internet. It's been months now since early December and their automated systems on WhatsApp and Facebook messenger are so useless, after one or two prompts, you get no more response. I am paying for a service that is far from OK, let alone acceptable. The router keeps losing Internet every 5 minutes. They can't even send technicians to come and assist.
0 replies
12 months ago
Uncaring and disappointing service
I recently made an online purchase of a smart tv after searching unsuccessfully all over the internet for an affordable one. The order was to be delivered and the tracking status said the order was ready to be picked up from warehouse by the courier, now after 4 days of waiting for the TV so my kids can finally enjoy their favourite shows, I get a call that the TV is not available from nearby branches, they have to refund. How could their system fail to verify locations and stock availability in time instead of making me wait so long and have to deliver this disheartening news to my kids. Totally unacceptable and ruthless service!!!!
0 replies
17 months ago
Ridiculous service levels and horrible feedbacks.
After reading all the reviews here on this platform I'm even ashamed of writing my complaint as it's obvious were deadling with people (not even an entity) who don't care about us as customers. I have a debit card replacement challenge, accessing a statement, a whole lot of service level issues and the conclusion that this is a one man show running all the non existent departments. The fact that there isnt even 1 complaint that they responded to is a clear sign people must just close their accounts before it's too late.
0 replies
31 months ago
No regard for customer's loss or help
Telkom as its competitors no longer care about the customers who give them their marketshare. I changed tariff and brought the 3 + 3gb anytime and night data bundle (exclusive to smartbroadband tariff). I only used some of the data, the rest expired due to bad network. I inquired vehemently with Telkom why was I getting such network, a case was logged, calls were returned to me as follow up (great work done) and after 10 days they established that the tower I normally connect to from home, was damaged, cable ****** and backup battery also gone. My problem is why must be at the cost of a customer's data that they find out they have faulty infrastructure. No thank you or reimbur*****t of my loss due to their poor network monitoring systems. I am far from happy with this response.
0 replies
34 months ago
Self Serving and Greedy Banking Practices
The bank failed to downgrade my checque account, despite their branch consultant having falsely advised it was the only low fees option for receiving R350 SRD Grant. When i went to the bank November 2022, i was destitute as i was not receiving my grant (apparently due to a verifiable bank account). I had been in possession of their checque account for a year at the time of the visit, and was relieved to find (upon inquiry) that hat account was closed due to being dormant. I could have used it for the Grant but it would have been futile due to the monthly fees of R200. I then requested for a low cost (fees) account, and was advised by their consultant that i could only get another checque account, wich is R50 cheaper than the previous. I had no choice and accepted it, but later came across an AD online for a transactional account whith R4.90 monthly fees. I then went to their branch to request a downgrade, but it was denied to me, citing i chose the checque account and had to pay the outstanding monthly fees incurred. The consultant consequently denied i had specifically stated the purpose of opening the account.
53 replies
71 months ago
Daylight Robbery
I applied for a mobile VoIP service online and it was activated the next day, I registered the account with a Zoiper app which would not make any calls. When I contact their WhatsApp chat which promises that an agent will be with you, I always get programmed responses only. It's been close to a month and nothing is happening but I am billed .
0 replies
79 months ago
Rotten Sevice
2 months ago I applied for a SIM only internet package from Home Cloud, the SIM card was delivered, however it was already opened and when I asked the courier guys they had no clue why!! I then returned it and contacted the Sales Person who assisted me with the order. She told me that they open the SIM cards to check if they're working. She told me they will resend the SIM which never materialized. Today I receive an email from their Debtors department stating that I am in arrears and when I ask them arrears for what as I never had an active account with them, their Debtors Administrator, Nwabisa Mbewu replies with a condescending mail, which I will furnish if required. From where I'm standing, a company like this should not be asking for business as they don't even know what that means, let alone how to take responsibility for their mistakes or apologise.
0 replies
82 months ago
MWEB's INCOMPETENCE
I took a LTE 50GB account with MWEB ISP the package was activated on 02 July 2019 and I wasn't furnished with my account login details to view my account online, including usage. 3 days later I received an email that I had used up 50% of my allocation and I couldn't access my account to view this. I have been communicating with them endlessly, they are always telling me they are working on it but I am receiving no further assistance. I believe they know what is causing this problem, however they are continuing to leave me in the dark. This is not honouring the contract on their part and I feel like I'm being taken for a ride so that they can bill me outrageously.
0 replies
87 months ago
Creative lies from customer care agents
the Porting process doesn't get any easier in response to customer complaints, but result in creative handling. yesterday (20/02/19) i called the Prepaid customer service to get assistance in porting to Telkom, i had failed because i am currently using a Temp ID whilst awaiting the actual, and the sim i bought was registered by my business partner, long story short, i had given up and called them on another matter but happened to mention that in passing , the Agent advised me with so much confidence, that i ddn't need to buy a Telkom starter pack and register but use the old (other network) sim to not only send the request but port the actual iCC by including its ID and will DEFINITELY be able to use it on the Telkom network. i must admit i was shocked to the point of asking him to explain that in different scenarios, the answer remained the same, after yet another fail, i called them again same day, and another agent confirmed it however the call was conveniently cut, now they cant find it because with TELKOM, as long as the agent hasn't done the security check, they don't have an idea who called ( very convenient unless you do something wrong to them, they know who called. now everyone at Telkom is denying that process exists or existed. according to the Manager i spoke to, the agent was off till Saturday, but after promising the management i will not take this lying down, the agent sent me an email from work saying "he confirmed with their Tech dept. and the process was changed (the fairy process was denied to have existed.) So i'm of the impression that Telkom will say anything, no matter how ridiculous to save skin and make money, they're not even apologetic about their sloppy work.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
10 (90.9090909090909%)