Unhappy Customer - Store Refused an Exchange

Jackal Creek Corner Getis Retail Store:

On the 22nd December 2023 I bought myself a two piece set (Pants & Top). I normally wear medium, however when I fitted the clothes the pants were small, and would not zip.

On Monday the 4th January 2024, I went to exchange them and they told me that they cannot exchange nor return because they smell soap, and I never got to wash those clothes. I tried to explain to them that I never got to wear the pants as they are small, how would I bring myself to wear the pants and wash them when they are super small.

They insisted that the pants smell like soap, only the pants, the very same pants that do not fit me. I find it's bad customer service, especially being their customer, requesting for an exchange not even a refund, to get the correct size.

The manager concerned and assistance told me they will not do an exchange. Funny enough their other store assistants (2 ladies) kept on saying they can not smell the soap, or anything funny. I am so unhappy that their decision is unfair practice in light of the national consumer act that protects unfair treatment of consumers. I would like to request you to assist me in liaising with the shop, I am stuck with clothes that do not fit, and I do not know what to do with them. I would like to exchange with the right size fit.