PT
Phomolo T
Active since Dec 2021
4
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Reviews
4 reviews28 months ago
Unhappy Customer - Store Refused an Exchange
Jackal Creek Corner Getis Retail Store: On the 22nd December 2023 I bought myself a two piece set (Pants & Top). I normally wear medium, however when I fitted the clothes the pants were small, and would not zip. On Monday the 4th January 2024, I went to exchange them and they told me that they cannot exchange nor return because they smell soap, and I never got to wash those clothes. I tried to explain to them that I never got to wear the pants as they are small, how would I bring myself to wear the pants and wash them when they are super small. They insisted that the pants smell like soap, only the pants, the very same pants that do not fit me. I find it's bad customer service, especially being their customer, requesting for an exchange not even a refund, to get the correct size. The manager concerned and assistance told me they will not do an exchange. Funny enough their other store assistants (2 ladies) kept on saying they can not smell the soap, or anything funny. I am so unhappy that their decision is unfair practice in light of the national consumer act that protects unfair treatment of consumers. I would like to request you to assist me in liaising with the shop, I am stuck with clothes that do not fit, and I do not know what to do with them. I would like to exchange with the right size fit.
0 replies
28 months ago
Unhappy Customer - Store Refused an Exchange
On the 22nd December 2023 I bought myself a two piece set (Pants & Top). I normally wear medium, however when I fitted the clothes the pants were small, and would not zip. On Monday the 4th January 2024, I went to exchange them and they told me that they cannot exchange nor return because they smell soap, and I never got to wash those clothes. I tried to explain to them that I never got to wear the pants as they are small, how would I bring myself to wear the pants and wash them when they are super small. They insisted that the pants smell like soap, only the pants, the very same pants that do not fit me. I find it's bad customer service, especially being their customer, requesting for an exchange not even a refund, to get the correct size. The manager concerned and assistance told me they will not do an exchange. Funny enough their other store assistants (2 ladies) kept on saying they can not smell the soap, or anything funny. I am so unhappy that their decision is unfair practice in light of the national consumer act that protects unfair treatment of consumers. I would like to request you to assist me in liaising with the shop, I am stuck with clothes that do not fit, and I do not know what to do with them. I would like to exchange with the right size fit.
0 replies
34 months ago
Happy With Nhlakanipho Assistance
Nhlakanipho: She was very brief, asked relevant questions and answered my request.
53 replies
34 months ago
I do not want 1st for Women Policy, Complete the Opposite of what I was sold when I joined!!! Worst, Overwhelming and Disgusting Experience Ever!!!!!!
I do not want 1st for Women Policy, Complete the Opposite of what I was sold when I joined!!! Worst, Overwhelming and Disgusting Experience Ever!!!!!! I was stranded on the side of the road from 5 PM until 10 PM, all thanks to 1st For Women. And their endless SMS that would say a tow truck and “Guardian Angels” had been dispatched to assist. But guess what? It never showed up! I can never express the frustration and helplessness I experienced during those times when I was stuck in the middle of nowhere with my family (kids), scared for my life and fearing for my family' safety. I would never recommend anyone to take up 1st For Women Insurance. Not to mention the Agents that I interacted with: Karabo, Ntombi, Lusanda (quite a few). They sent through a tow truck to take my car, only at around 10pm, and when that eventually happened, I had to struggle and had to wait for 2 hours to get a Family car run. Just when I was at ease that I now have a tow Truck and just got to at least wait for a Family run car, I was told I would have to pay for the extra kilometres that apparently I am not covered for which amounted to R4000. I am now sitting on a 3rd day; The Insurance is not communicating to the Tow Truck that has my Car – which is First Help to release my car. I spent two days on the phone with them, now on 3rd, being put on hold, and none of the agents would get back to me, I would still be on the phone and be put on hold or they would end my calls. Is it very sad and sickening that when the agent wanted the sales, they were very good and on time with everything, mostly debits-money, however when we query after taking up the cover we are being Failed. All they know is “Your matter has been escalated, and please hold on for me”. It’s been a back and forth with them, just to simply ask them to release my car so it can be taken into a Car Dealership for a fix. I am Frustrated, Very Disappointed.
159 replies
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1 (25%)
4 Star
0 (0%)
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1 Star
3 (75%)