Poor service, Harassing practises, breach of Companies act.

Buyer beware: This company is not only infamous for poor customer services but also neglects the basic regularly laws that govern the relationship between service or goods supplier and customer (the creditor) - After numerous attempts to ascertain the reason why no goods were being shipped after August 2019 and noticing that no debit orders were being processed, I resolved to accept that the company is unable to provide the subscription and as no goods have been shipped that there would be no payment required. - Skip forward to November of 2020 and a bombardment of aggressive and harassing calls and emails from NRB debt collectors - I was subsequently informed that I have an amount outstanding with Jacklin - I requested proof of the following: 1. Proof of goods delivered 2. Proof of debit order canceled as it did not occur from my end 3. Proof of being informed or communication by Jacklin of non-paymnet 4. Any notification of company change (Subsequently the intrusive action by NRB required me to react, whereby I became aware of Jackling having been sold)

Thus far neither Jacklin nor NRB have been able to provide any proof. In the interim NRB has crossed a delicate line in harassing my elderly parents (and it's unclear how or where they were able to obtain their contact details) In fact, this company stands as an enforcer for an unscrupulous company.

It became clear that no vetting of the information had occurred, no proof has been forthcoming.

As per the companies act, any changes to said company ie. name, banking details, etc. must be informed to the creditors (customers) in advance of any such changes. They are subsequently in breach of the companies act.

There is no reasonable channel of dialogue available and NRB has proven incompetent in handling the even most basic of questing.