DM
David M
Active since Sep 2015
8
Reviews
0
Industries
Reviews
8 reviews11 months ago
Poor Service and Lack of Customer Support
Since November 2024, I have been attempting to update my company profile with changes to directors and ownership. However, this has been an incredibly frustrating experience, marked by delays, unresponsiveness, and poor customer service. Connecting with an agent is nearly impossible, as they are always unavailable. Reception appears understaffed, with phones ringing continuously and receptionists lacking proper training—they fail to listen to requests and provide appropriate assistance. Asking to speak to a manager is pointless, as I am repeatedly told that management is “in a meeting.” This raises serious concerns about the company’s commitment to ethical business practices and customer care. The complaints portal is equally ineffective. Responses are automated, and agreed-upon call times are ignored. Calls are instead made at random, without proper scheduling, and no messages are left when calls are missed. This disorganised approach severely impacts customers who need urgent resolutions. Additionally, the handling of company information is concerning. If you wish to move services, access to platforms such as Biz Portal is withheld, as all credentials are linked to a company partner email. Changing this information is excessively difficult, leading to further frustration. There is a clear lack of leadership, accountability, and ownership in customer service. These ongoing delays directly affect compliance with CIPC and SARS, creating unnecessary risks for businesses. Entering a business relationship with this company has been a poor decision, and I no longer trust its ability to resolve queries efficiently. I expect immediate action to address these concerns. If this matter is not resolved promptly, I will be left with no choice but to escalate it further.
58 replies
29 months ago
Not recommended
On the portal, my parcel has been at the depot since the 5th Dec. There have been no updates or messages. WhatsApp is ineffectively set up. One sends a message and gets an auto-reply which is not related to the question. It does not escalate to a consultant. Once it is an actual agent, count yourselves fortunate to get a clear answer. Phone the number and get stuck on the "Please hold. Your call is important." loop. Then it rings and then goes back into the loop and prompts to leave a msg. Which does not allow you to do so. And the call is dropped. Emails are only responded to during the evening. Current status, my parcel is supposed due today (8th). The Portal still says at the depot. I would be very surprised if it actually happened, based on the numerous comments posted in the last two days alone. Logistics being a highly competitive environment where service and efficiencies set you apart, Skynet falls far short.
387 replies
61 months ago
Debt collectors utilises bully tactics to intimidate and ignore requests for factual feedback
Antagonistic, with the inability to get basic good practice correct in terms of following due diligence. My family and I have now been harassed by this company for the better part of 7 months. They are operating as the enforcers and “debt” collectors for the previously named company Jacklin Enterprises. A company that has defaulted on providing the subscription service and the goods agreed to and whom has no seen it fit take numerous of their previous customers to a debt collector. Neither of these two companies respond to correspondence. Can provide factual proof of any default on my part. Can provide any proof of stock shipped or received. Can provide proof of why the debit order was cancelled (as the instruction was not solicited from my side) NRB will use bully tactics, even harassing my elderly parents. Non-stop message spanning. Will continue to re-assign a case to a new administrator with no hand-over process. Utilises a toxic gate keeper to monitor their email who will purposely evade factual response. This is company has shown a tenacity to remain the bulldog of a poorly managed business (Jacklin). Has shown no professionalism or ownership to communication or ethical fairness. The only recourse at this point is to reach out the Debt Collection Onbudsman for some form of arbitration. Site detail: https://risk.nrb.co.za/ My Jacklin review link here: https://www.hellopeter.com/jacklin-enterprises/reviews/poor-service-harassing-practises-breach-of-companies-act-3364623
0 replies
64 months ago
Poor service, Harassing practises, breach of Companies act.
Buyer beware: This company is not only infamous for poor customer services but also neglects the basic regularly laws that govern the relationship between service or goods supplier and customer (the creditor) - After numerous attempts to ascertain the reason why no goods were being shipped after August 2019 and noticing that no debit orders were being processed, I resolved to accept that the company is unable to provide the subscription and as no goods have been shipped that there would be no payment required. - Skip forward to November of 2020 and a bombardment of aggressive and harassing calls and emails from NRB debt collectors - I was subsequently informed that I have an amount outstanding with Jacklin - I requested proof of the following: 1. Proof of goods delivered 2. Proof of debit order canceled as it did not occur from my end 3. Proof of being informed or communication by Jacklin of non-paymnet 4. Any notification of company change (Subsequently the intrusive action by NRB required me to react, whereby I became aware of Jackling having been sold) Thus far neither Jacklin nor NRB have been able to provide any proof. In the interim NRB has crossed a delicate line in harassing my elderly parents (and it's unclear how or where they were able to obtain their contact details) In fact, this company stands as an enforcer for an unscrupulous company. It became clear that no vetting of the information had occurred, no proof has been forthcoming. As per the companies act, any changes to said company ie. name, banking details, etc. must be informed to the creditors (customers) in advance of any such changes. They are subsequently in breach of the companies act. There is no reasonable channel of dialogue available and NRB has proven incompetent in handling the even most basic of questing.
0 replies
90 months ago
Great service
Great experience getting insurance for our furry kid. Zanne was knowledgeable and provided great guidance and insight.
105 replies
105 months ago
Complaint: Cancellation of Service
My experience with Telkom has been nothing but poor and frustrating. My cancellation of an ADSL line has never been actioned having given more than a months notice. In addition, I have both the automated response email as well as correspondence with one of their consultant confirming receipt of the cancellation. Only 3 months thereafter I received an automated SMS confirming the cancellation. Timelines: 13 Aug 2016: Cancellation forms submitted to Telkom 13 Aug 2016: automated notification confirming receipt of cancellation 12 Sept 2016: Follow with cancellation 12 Sept 2016: Confirmation from Telkom Consultant 03 October 2016: Follow up with Telkom. No response 14 November 2016: Follow up with Telkom. No response 17 November 2016: Receive SMS confirming cancellation and back dated to initial request 26th August 2017: receive SMS indicating account given over to attorneys 28th August 2017: Receive phone call from so called attorneys. The person not willing to give details. Clearly, their accounts and customer service department do not liaise. I will never take on a Telkom service or product again and would advise anyone considering Telkom against it.
305 replies
129 months ago
Still no contact made after initial complaint
Wanted to comment on existing complaint. After 10 days no feedback. With duplicate deduction. Money paid into account with info provided by Multichoice. At what point do we start talking about fraud on top of the lack of service.<br> <br> It's clear customers are not important to multichoice.
75 replies
129 months ago
Unable to trace payment and duplicate debit order
Having joined DSTV on the 4th of August 2015 I was informed that an adhoc stop order would run for the R699 that evening or at latest the 5th. By the end of that week nothing has been actioned which prompted me to phone with the same feedback. However, by that weekend the service was discontinued due to \non-payment". When I enquired and suggested EFF"
75 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
5 (62.5%)