Pathetic service

Today I went to the branch at Chatsmed Hospital for an ultrasound and Xray. I had to have my bladder full for the ultrasound. I was told that I needed to have 5 glasses of water and wait till I have the urge to use the toilet. I waited about 40 minutes and told then that I did need to use the toilet. A lady by the name of Aliyah came to me and with an arrogant tone at the get go, asked me if I was sure I needed to go. I said yes. She continued to say I. A very rude manner that I drank the water at 8.20 and that if my bladder was not full she will need to still do the ultrasound and it won't show correct results. So I said to her the question you asked is if I had the urge and I do? She takes me to the room and goes on again about how she is "not saying that I am lying" but if it's not full she will just need to do the ultrasound. Again I said if your question is do I have the urge and I am saying I do, I don't understand what more. She put the scan over my bladder and with an irritated gesture turns the screen and points. So i asked her what are you pointing at, she show me the volume of urine I my bladder. How the ****** hell do I know what the god damn volume is supposed to be I have no idea, she is so ***********. Her tone was so confrontational which I brought to her attention. No apology for the rude way she was talking to me at all. Gets so defensive. So I asked her, if you saw that it was not at the level it should be at you could have had the decency to say we cannot do it now can you wait a while longer. She says she didn't tell me that because what if I had an accident. What stupidity is that?! She didn't care if I was going to have an accident when she wasted my time with her arrogant conversation with me asking me the same question 10 times, but could not use her small brain to just say, I should wait its not full as yet! This lady should be sent for some skills training on how to speak to people. Clearly she lacks a lot. I don't know who she thinks she is to speak to an adult as if she is speaking to a child. If she cannot speak to people with respect and comment courtesy, she should not be in an environment that deals with people. There may be people in there that are going through something traumatic with their health and imagine having to deal with this pathetic excuse for a human. I am disgusted at her behaviour and lack of manners. The other two people I dealt with thereafter, I had no issue with. Please someone teach her some people skills