DONT BUY JACOBS PRODUCTS

i purchased 2 coffee productsyesterday to enter the competition when i sent the till slip it says the till slip has already been used i called the consumer line there is so much sreaming and laughing in the backround that you are unable to hear the oppetator,i was informed that the marketing manager would contact me still waiting for a call today i call the callcentre again and am kept on hold for 23 minutes till i gave up i called again and was given this number 011 2157140 no one answeres just rings this id ***** and needs to be reportyd