Poor communication and belligerent attitude

On the 8th September 2017 I went to Jaded Ink to have work done on my existing tattoo. After the first appointment, Jade advised that a follow-up appointment was needed and I made a booking before leaving, paying a second deposit of R1000 to secure the appointment in November. The next day I had a proper look at the work done and decided to rather use a different artist to complete the work as I was not satisfied with the quality of the work done.

Jade called me on the 9th September asking me to reconsider, I said I would give it some thought. I was in Cape Town for work and when I returned I decided to rather go to another shop as I was uncomfortable having a second session with Jade, despite his assurances I was still not at ease about going back.

I went into the shop on the 3rd October to cancel my appointment and arrange for a refund. Jessica told me that they had no cash available and would arrange a refund via EFT. Nadya asked me to send her my banking details which I did later that afternoon.

A week later the money had still not been paid and Jessica called me to ask if I wanted to take a canceled appointment, so I sent a second email on Tuesday morning to confirm if my first email had been received as she had clearly not cancelled my booking as requested. Nadia replied on 10th October apologising for the delay and saying that proof of payment would be send once done.

Today I received another email saying they would no longer refund the deposit, and later another email from Jade saying he was "appalled at my behaviour" after I had told them I was disgusted with the way they conducted business and would be reviewing Jaded Ink on Facebook and Hellopeter.com based on my experience with them.