TH
Taryn H
Active since Feb 2012
14
Reviews
0
Industries
Reviews
14 reviews70 months ago
Strijdom Park Auto Magic very poor workmanship and service
My VW Polo was insured with King Price insurance and I had to use an Auto Magic panel beater to do the repair work after it was involved in a minor accident in December 2019. The closest branch to me was Strijdom Park Auto Magic and the car was delivered to them for repairs on the 8th of January. After initially being told it would take 10 days, it took 24 working days before the car was finally "ready" for collection. I went to collect my car on the 12th of February and was very unhappy with the quality of the work done. Before taking it back to them I sent an email stating my complaints and copied King Price. The paint work was very poorly done and the boot and bonnet did not align properly. There was a white dust all over the interior of the car, with marks on the front and back seat along with dirt along the driver’s door panel and dust all over the dashboard. After the second delivery they took a few more days with the car but yet again the paintwork was shoddy and the boot still didn't close properly. At this point I called King Price and told them I was not willing to take it back to the same branch for a third time. They however did not take my request seriously and the Auto Magic head office assured me the car would be repaired properly and that I would be dealing with the branch manager directly. After the third attempt (and a new branch manager who also agreed the work was not up to standard, yet he still signed it off after the third delivery) I realised they were simply not competent enough to do the work. I could not face taking the car back to the same branch a 4th time and having to deal with their gross incompetence and false promises. So I decided to sell the car in July as the boot was still not closing properly and I knew it would only get worse over time. The purchaser initially offered me R188 000 for the vehicle based on its year and mileage and a few photos I had taken. When I dropped the car off and they could inspect it properly they dropped the price down to R172 000 - a loss of R16 000 due solely to the poor quality of work done by Strijdom Park Auto Magic. The buyer said the repair work done made it look like the car had been in a major accident which caused a loss of 25% of the cars value. This was my exact complaint to them in my email sent on the 13th February 2020, that their work was so shoddy it make it look like the car had sustained major damage. I am as disappointed with King Price as I am with Auto Magic- very poor service delivery from both companies. I have subsequently cancelled my insurance policy with them and will not insure with them again until they change their repair service providers.
159 replies
70 months ago
Not taking my complaint seriously
My VW Polo was insured with King Price insurance and I had to use an Auto Magic panel beater to do the repair work after it was involved in a minor accident in December 2019. The closest branch to me was Strijdom Park Auto Magic and the car was delivered to them for repairs on the 8th January. After initially being told it would take 10 days, it took 24 working days before the car was finally "ready" for collection. I went to collect my car on the 12th February and was very unhappy with the quality of the work done. Before taking it back to them I sent an email stating my complaints and copied King Price. After the second delivery they took a few more days with the car but yet again the paint work was shoddy and the boot still didn't close properly. At this point I called King Price and told them I was not willing to take it back to the same branch for a third time. They however did not take my request seriously and the Auto Magic head office assured me the car would be repaired properly and that I would be dealing with the branch manager directly. After the third attempt (and a new branch manager who also agreed the work was not up to standard, yet he still signed it off after the third delivery) I realised they were simply not competent enough to do the work. I could not face taking the car back to the same branch a 4th time and having to deal with their gross incompetence and false promises. So I decided to sell the car in July as the boot was still not closing properly and I knew it would only get worse over time. The purchaser initially offered me R188 000 for the vehicle based on its year and mileage and a few photos I had taken. When I dropped the car off and they could inspect it properly they dropped the price down to R172 000 - a loss of R16 000 due solely to the poor quality of work done by Strijdom Park Auto Magic. The buyer said the repair work done made it look like the car had been in a major accident which caused a loss of 25% in the cars value. This was my exact complaint to them in my email sent on the 13th February 2020, that their work was so shoddy it make it look like the car had sustained major damaged. I am as disappointed with King Price as I am with Auto Magic- very poor service delivery from both companies. I have subsequently cancelled my insurance policy with them and will not insure with them again until they change their repair service providers.
53 replies
70 months ago
Not taking my compliant seriously
My VW Polo was insured with King Price insurance and I had to use an Auto Magic panel beater to do the repair work after it was involved in a minor accident in December 2019. The closest branch to me was Strijdom Park Auto Magic and the car was delivered to them for repairs on the 8th January. After initially being told it would take 10 days, it took 24 working days before the car was finally "ready" for collection. I went to collect my car on the 12th February and was very unhappy with the quality of the work done. Before taking it back to them I sent an email stating my complaints and copied King Price. The paint work was very poorly done and the boot and bonnet did not align properly. There was a white dust all over the interior of the car, with marks on the front and back seat along with dirt along the driver’s door panel and dust all over the dashboard. After the second delivery they took a few more days with the car but yet again the paint work was shoddy and the boot still didn't close properly. At this point I called King Price and told them I was not willing to take it back to the same branch for a third time. They however did not take my request seriously and the Auto Magic head office assured me the car would be repaired properly and that I would be dealing with the branch manager directly. After the third attempt (and a new branch manager who also agreed the work was not up to standard, yet he still signed it off after the third delivery) I realised they were simply not competent enough to do the work. I could not face taking the car back to the same branch a 4th time and having to deal with their gross incompetence and false promises. So I decided to sell the car in July as the boot was still not closing properly and I knew it would only get worse over time. The purchaser initially offered me R188 000 for the vehicle based on its year and mileage and a few photos I had taken. When I dropped the car off and they could inspect it properly they dropped the price down to R172 000 - a loss of R16 000 due solely to the poor quality of work done by Strijdom Park Auto Magic. .The buyer said the repair work done made it look like the car had been in a major accident which caused a loss of 25% in the cars value. This was my exact complaint to them in my email sent on the 13th February 2020, that their work was so shoddy it make it look like the car had sustained major damaged. I am as disappointed with King Price as I am with Auto Magic- very poor service delivery from both companies. I have subsequently cancelled my insurance policy with them and will not insure with them again until they change their repair service providers.
0 replies
70 months ago
Poor quality service repair work
My VW Polo was insured with King Price insurance and I had to use an Auto Magic panel beater to do the repair work after it was involved in a minor accident in December 2019. The closest branch to me was Strijdom Park Auto Magic and the car was delivered to them for repairs on the 8th January. After initially being told it would take 10 days, it took 24 working days before the car was finally "ready" for collection. I went to collect my car on the 12th February and was very unhappy with the quality of the work done. Before taking it back to them I sent an email stating my complaints and copied King Price. The paint work was very poorly done and the boot and bonnet did not align properly. There was a white dust all over the interior of the car, with marks on the front and back seat along with dirt along the driver’s door panel and dust all over the dashboard. After the second delivery they took a few more days with the car but yet again the paint work was shoddy and the boot still didn't close properly. At this point I called King Price and told them I was not willing to take it back to the same branch for a third time. They however did not take my request seriously and the Auto Magic head office assured me the car would be repaired properly and that I would be dealing with the branch manager directly. After the third attempt (and a new branch manager who also agreed the work was not up to standard, yet he still signed it off after the third delivery) I realised they were simply not competent enough to do the work. I could not face taking the car back to the same branch a 4th time and having to deal with their gross incompetence and false promises. So I decided to sell the car in July as the boot was still not closing properly and I knew it would only get worse over time. The purchaser initially offered me R188 000 for the vehicle based on its year and mileage and a few photos I had taken. When I dropped the car off and they could inspect it properly they dropped the price down to R172 000 - a loss of R16 000 due solely to the poor quality of work done by Strijdom Park Auto Magic. .The buyer said the repair work done made it look like the car had been in a major accident which caused a loss of 25% in the cars value. This was my exact complaint to them in my email sent on the 13th February 2020, that their work was so shoddy it make it look like the car had sustained major damaged. I am as disappointed with King Price as I am with Auto Magic- very poor service delivery from both companies. I have subsequently cancelled my insurance policy with them and will not insure with them again until they change their repair service providers.
0 replies
80 months ago
Consumer protection action not being enforced by the NCC!
I submitted my case to the NCC on the 28th March 2018. It took nearly 6 months just to receive a case number (14th August the case number was issued). Since receiving the case number I have followed up several times and always the same reply: "Please understand that the process may take time due to the number of complaints at our disposal." But no indication whatsoever that they have even looked at the case or that they will eventually follow up on it. This agencies sole purpose is to ensure the consumer protection act is followed - but they themselves are NOT living up to its mandate. The lack of communication and long time delays mean that the case will be harder to track as most bad business would have changed their names and details before any real action is taken.
0 replies
102 months ago
Company Genie not delivering on services offered and providing false information
On the 20th March this year I asked Melisa Labuschagne to submit a Trademark application on behalf of my company. Melisa advised me to register it under 2 classes, and invoiced me accordingly. ("Ok, in the classes we will have to register you under Services Class 41 for Education and either Class 44 for Medical or Class 45 for Legal Services."). On the 8th May I sent an email requested an update on the status of the application, she replied saying "The trademark is still at court, we saw them on Friday only to hear we should be patient". On the 29th June I again requested an update as was told by Frans that is had been approved by they were waiting for the final letter ("It is normally the final letter from court that takes a while...they never in a hurry but was approved at WCIP"). On the 19th July I asked for an update and was told by Melisa "It is still at the court for final approval." By October there was still no communication on the status of the application. After writing a review, on her FB page, Melisa commented on my review saying she would refund me. She has subsequently disabled all reviews on her company page. Two weeks ago, I posted a request on her company page for anyone who has had a similar issue to please contact me. At this stage there was no further response to any of my emails. Melisa then threatened me with legal action "Please remove your comment from Facebook with immediate effect as we have the right to now lay a defamation of character against you as per the constitutional law." She deleted my post that day and I was unable to find out if her other clients were also getting the runaround. In the same email she finally gave me some information on the status of the application. "Class 3, Rejected and Class 41 Permanently Referred). I asked why she submitted it under Class 3, no response. I also followed up with the CIPC who advised that "permanently referred" means the application could not be processed due to insufficient funds and must be re-lodged. I sent this information to Melisa who responded "I hope you read everything they said clearly. I will await the call from the cipc and onbudsman"). I have still not received any formal confirmation that the application was even submitted ("applications as the reference numbers you provide are incorrect and cannot be used to search for a trade mark"-CIPC Trade Marks Division), after requesting it from Melisa several times, again I was only given the runaround "we requested the progress report"- sms reply 9th Nov. To pay for services only to be treated in this manner is appaling and goes against the Consumer Protection Act's bill of rights, namely the, "Right to fair and honest dealing."
420 replies
104 months ago
Poor communication and belligerent attitude
On the 8th September 2017 I went to Jaded Ink to have work done on my existing tattoo. After the first appointment, Jade advised that a follow-up appointment was needed and I made a booking before leaving, paying a second deposit of R1000 to secure the appointment in November. The next day I had a proper look at the work done and decided to rather use a different artist to complete the work as I was not satisfied with the quality of the work done. Jade called me on the 9th September asking me to reconsider, I said I would give it some thought. I was in Cape Town for work and when I returned I decided to rather go to another shop as I was uncomfortable having a second session with Jade, despite his assurances I was still not at ease about going back. I went into the shop on the 3rd October to cancel my appointment and arrange for a refund. Jessica told me that they had no cash available and would arrange a refund via EFT. Nadya asked me to send her my banking details which I did later that afternoon. A week later the money had still not been paid and Jessica called me to ask if I wanted to take a canceled appointment, so I sent a second email on Tuesday morning to confirm if my first email had been received as she had clearly not cancelled my booking as requested. Nadia replied on 10th October apologising for the delay and saying that proof of payment would be send once done. Today I received another email saying they would no longer refund the deposit, and later another email from Jade saying he was "appalled at my behaviour" after I had told them I was disgusted with the way they conducted business and would be reviewing Jaded Ink on Facebook and Hellopeter.com based on my experience with them.
0 replies
106 months ago
Awesome customer service and range of products!
<p>I recently ordered from Faithful to Nature when the store I used to go to stopped stocking one of my favorite body creams. The order was received within 2 days, and no delivery charge. <br /><br />While unpacking the box one of the items lid's came off and half the contents were spilled. I emailed them the next morning and within 2 days the item was replaced. Absolutely super service and a great range of natural products!!</p>
135 replies
111 months ago
Poor customer service and no accountability
<p>I have been using Afrihost for over a year without any issues until I received an sms on the 22/02/2017 saying a SIM swap has been requested. I called MTN and they said that only Afrihost could authorise a sim swap as the number was on their account.<br /><br />The first three people I spoke with at Afrihost either didn't call me back or just made it perfectly clear that this would be my problem to solve. I was unable to get a new sim card directly with MTN, they said it would have to come from Afrihost. <br /><br />Above having to pay for data as I was unable to access my Afrihost data I then had to pay R150 to have a new sim card delivered. <br /><br />Once the new sim card was activated the setting on the Clientzone were incorrect- they had set it up as a voice and not a data package and my previous package was not carried over onto the new number, Again several phone calls and emails to try to sort this out.<br /><br />Not once has anyone at Afrihost taken any initiative to find out what actually happened or who requested the sim swap. Nor have they bothered to apologise for all the time wasted and costs I have incurred having to fix their mistake! </p>
0 replies
122 months ago
Lack of service and no communication to clients
I signed up with Axxess for a mobile internet package on 2nd April 2016.<br> <br> When I placed the order online the system added an additional sim card which I did not order but was charged for.<br> <br> Once the modem and sim card was delivered I was unable to access the Internet. I called their \support\" number and was told the fault was with MTN and that they didn't know when it would be available again. There was no communication or notification of any kind that the MTN connection was down.<br> <br> After 2 days I was still unable to connect properly so I called the 'support' desk again, the gentlemen sounded like he was about to fall asleep and was unable to assist me.<br> <br> I emailed the Accounts department to request a refund on the unused data (6 gigs had been purchased of which only 400MB were used during the 4 days of trying to connect). Taryn Strydom was kind enough to inform me that because the service was \"active and currently connected\" they could not refund me. We clearly have a very different definition fo what active and connected means!<br> <br> Very poor service and communication all round, I would not recommend them at all. I have now moved to Afrihost and the service and connection are fantastic!"
75 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (35.714285714285715%)
1 Star
6 (42.857142857142854%)