

Automagic
Based on recent customer reviews, Automagic delivers a sharply divided customer experience across its branches. Customers consistently praise certain locations for professional staff, consistent progress updates, and quality panel beating workmanship, with named consultants frequently commended for going the extra mile. However, a recurring theme at other branches is poor workmanship, including loose bumpers, paint defects, and missing parts, alongside repeated delays, unmet collection dates, and silence from management. Insurance-referred clients in particular express frustration with accountability and communication breakdowns.
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 22m
TrustIndex
5.8
Ranking
#92
in Automotive
Reply Time
11h 3m
NPS Score
-29
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 22m
Based on recent customer reviews, Automagic delivers a sharply divided customer experience across its branches. Customers consistently praise certain locations for professional staff, consistent progress updates, and quality panel beating workmanship, with named consultants frequently commended for going the extra mile. However, a recurring theme at other branches is poor workmanship, including loose bumpers, paint defects, and missing parts, alongside repeated delays, unmet collection dates, and silence from management. Insurance-referred clients in particular express frustration with accountability and communication breakdowns.
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Automagic has a TrustIndex of 5.8 out of 10 on Hellopeter, based on 42 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 8 hours 22 min. Hellopeter has tracked Automagic across 1,509 total reviews. How is the TrustIndex calculated? →
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