Jakes Cellular c/o Vodacom owing thousands

My family and I have been loyal to Vodacom for the last twenty years, always dealing with Jake's cellular.

I am having issues for the past year which neither Jake's cellular nor Patricia from head office are willing to attend to.

1) unfair charges for content services which I cancelled

2) false promise upon upgrading my contract previously n to date I haven't been compensated

3) Another contract in question was not cancelled on time when I requested and i was forced to pay. Then, without my consent or approval, another contract was signed up.....i didn't even ask for it. This too I was forced to pay for

Jake's cellular n Patricia from vodacom Polokwane head office, refuse to follow up on my concerns.

Vodacom needs to hold their stores responsible for their fraudulent behavior towards its customers.

Totally disappointed in the system.