HI
Hajra I
Active since May 2018
13
Reviews
0
Industries
Reviews
13 reviews13 months ago
Never book with PropR. Appealing customer service and ********** experience.
I sent the below message to a Propr agent on Thursday - full list of experiences and grievances. Another agent responded saying she will get back to me by end of day; and in the meantime offered me a complimentary 2 hour late check out. She did not get back to me until Friday, with the solution of a 10% discount on my next visit. What a joke - as if I would ever book with them again. ********** service and poor communication. See message below which was sent to them, highlighting their countless mistakes: Attention: Justin The service I received from Propr for my stay has been utterly **********. You promised that you would get back to us regarding the check in disaster on Sunday, and up until now; the only communication I received was “what to do for check out”. Upon seeing my email today, I am even more aggravated. I am reaching out to you one final time, highlighting the grievances and menace of an experience I have had. I will definitely make my review about my experience public on AirBnB and Hello Peter, once I have checked out and if my grievances are not compensated. Honestly, this type of service is incredibly unacceptable. 1. I messaged at 7:16am on Sunday as soon as I made my booking 2. I requested an early check in, which I understand was not possible 3. After agreeing to a 3pm check in, at 11:44am I got informed that I can only get the keys at 4pm due to cleaning service issues. An inconvenience, but I accepted it. 4. I arrived promptly at 4pm, waited for 10 mins, to find no one. The person texting me, Warrick, said that *Yolani* was there to give me the keys. I waited again, to no avail. I then called and spoke to Chelsea, who kept me on hold for 16 mins, “figuring it out”. The call got disconnected and no one called me back. 5. I texted Warrick, asking for a call back, which he didn’t. 6. I then tried to get a hold of him by calling Propr; to which the person who answered the phone said “Warrick is not online”. Once I told him of my issue, Warrick suddenly became available and took my call. He said he was mistaken and it was not Yolani who came, but another team member. 7. The “concierge” didn’t even come and introduce himself. He was hovering outside by the security desk. When I approached him asking if he was from propr, he asked what unit I was looking for. How on earth am I supposed to know the unit number?!? The concierge then said that the cleaner took the keys. And then he just walked on his way up and down to security, point blank refused to give me any direct contact number to reach anyone, and sending vn’s to someone saying his battery is going to die. 8. When I reported such to Warrick on the call, he said “the concierge has already left to fetch the keys, just wait”. I responded to Warrick by saying that the concierge guy was standing next to me, not gone anywhere!! Then Warrick spoke to him on my phone and then told me that he will be back in 5 mins. 9. At 4:50pm I sent Warrick a WhatsApp to list my grievances and follow up about receiving the key. He did not respond. 10. Until 6:05pm, I did not hear a word from anyone. I then messaged on WhatsApp and that’s when you, Justin, called and spoke to my partner. You promised to give us feedback and you promised that the concierge would be there waiting. When my partner went down, the concierge said to him “oh where’s the girl. Because she must come up to see the place because I left my phone upstairs in the room”. Infuriated, my partner told him to go and get his phone and then took the keys and left. What good is it to me if I can leave my bags there but don’t have access to my room. I was fortunate that my mate lives across and had allowed me to use his premises during this chaos. However, it was a huge imposition and I really over stayed my welcome. I was not here on holiday; and had things to do besides wait around for keys. I paid money to have a service, and I’ve not received that service. I don’t know what kind of service you guys are running, but I look forward to hearing your compensation for my ****py experience.
0 replies
16 months ago
No product, no communication, no real premises. Does this company even exist??
My biggest regret is not seeing all these negative reviews before I placed my order. I placed an order for a freezer more than 10 days ago, expecting delivery in the stipulated 2-5 days. As I was expecting another cold produce order, I emailed Ascension to request communication of delivery date as I did not want my items to arrive before the freezer did. I then stumbled upon several negative reviews on Hello Peter. After a week, when I did not hear back from Ascension, I started to panic and believe that I too, won’t receive my product. I’ve emailed them again, tried calling (hours on hold with no answer), and even messaged on the chat three times. No one rep**** to me, to date. I got worried and asked my brother who lives in Johannesburg, to visit their listed address, and to see physically what is the hold up. To my dismay, he informed me that their premises is just a shell. They’re renting an office within an office block, and the receptionist of the block said that 1. They do not answer their phones 2. They reply very sporadically to emails 3. They do not go in to collect their physical mail 4. We are not the first person coming to the premises to look for them, and she too believes that there’s been several online complaints too. I’ve been in need of the freezer for the festivities, and have therefore been forced to order a freezer from another store (yes I paid premium but at least they’re accredited and actually delivered). I’ve since emailed Ascension to request a refund to my card. I have STILL not hear back from them. The fact that they can’t reply, and don’t physically exist, according to the banks, meets the premise to report it as *****. I’ve emailed Ascension requesting some sort of communication and refund, or I will be forced to report it *****. I have still not heard back from them. All I want is a refund. Is that too much to ask for?!
0 replies
16 months ago
Amazing customer service
I had an issue where I was charged twice when purchasing tickets. I emailed support and within an hour they responded, and sorted my issue! Absolutely friendly and effective customer care. Great communication and service. Most pleasant experience. Big thanks to the support agent who assisted me, Nompumelelo N.
0 replies
30 months ago
Is Thrifty’s new partner, Sani, a ****??
On 9 October, I received an email from Sani car rental. They thanked me for taking their call and informed me that they are now partnered with Thrifty. I DID NOT SPEAK TO ANYONE. Then, on 26 October R400 went off my credit card for hiring a car from Sani. I HAVE NEVER HEARD OF THEM, nor have I been in contact with them. The bank says the payment was authorized with my CVV number. I had to cancel my credit card and open a ***** investigation. Is Thrifty selling out personal information??? I have hired cars from Thrifty in the past (but not in the last 8 months). My only explanation is that the details stored on Thrifty’s server is being made available to their new partners Sani. How else can my credit card be used and how can I be receiving emails of claimed communications when I have no knowledge of the new company’s existence. Very disconcerting…!
0 replies
32 months ago
Disappointing absa!
I have a Forex query which I have emailed the relevant departments, since 20 July 2023. I have tried following up but all I get in response is one department asking another department to respond. No one has actually responded to me directly. I have the correct contact information and I don’t understand the blatantly disregard in not assisting me. Highly frustrated and annoyed. My money is tied up and no one seems to care!
60 replies
33 months ago
Uber Eats slacking!
I’ve been using Uber eats on average 4 times a week for the last two years. But over the last 10 days, I’ve had 6 drivers consecutively been PATHETIC with delivery service. I always pay for priority delivery. However, once they leave, the delivery time updates and then just keeps getting later. I follow the trip on the app and for several minutes (10-15), they don’t move. They miss my delivery instructions and don’t even reach me although I am standing outside waiting for them. It’s been an utter frustration this past 1+ weeks. Absolutely annoyed and disappointed.
0 replies
40 months ago
Disappointed by The Courier Guy :(
Courier Guy is my go-to for all my deliveries. I use them so often but this recent experience has been utterly disappointing. I took my parcel to the hub in Cape Town industrial, on 24 December 2022. The staff measured and sealed my parcels off for delivery to Polokwane. Since 31 December 2022, my parcel has been at the Polokwane hub but had not left for the home delivery destination. On 3 January 2023, after I called in, I was advised that there was a R14 outstanding fee which caused the hold. They advised that it was due to the “dimensions not being the same as when they left”. I instantly paid the funds over. I appalled for several reasons. 1. No one tried to contact me (the sender), OR the receiver, to advise on the payment. Had I not called, would my parcel just sit there indefinitely?? 2. How is it possible that a certified courier guy hub “incorrectly measured” my parcel?? 3. After I paid the money over, I called them to release the parcel but they said it takes time for them to allocate the payment. I have forwarded on POP and made an immediate bank payment. My parcel is still not set to be released. I’m quite disappointed in the poor service received from courier guy. It’s not the standard I am used to and definitely a poor excuse for their incompetence and delays. Still waiting for it to be released ….
0 replies
50 months ago
Truworths Sandton - an utter disappointment
My 82 year old grandmother made some purchases with her debit card to buy gifts for the family. There were things that needed to be returned. She had a scanned copy of her original document, which she made as a precaution in case the slip got misplaced (and it did). I took her to the Truworths in Sandton to return it, and was denied any form of refund, by the staff and all senior management. They refused to refund her goods and refused to accept her scanned copy. They claimed that there was "NO OPTION ON THE SYSTEM TO ISSUE THE REFUND". After being told they will be exposed for their unfair treatment, they "silenced us" by issuing a gift voucher (which they initially insisted was also IMPOSSIBLE). While we appreciate we did not loose the whole R2000+, it is complete and utter nonsense!! My granny needed the CASH back!! She is now stuck with a 3 year voucher and fears she may not see the day to spend it... Disturbing behavior...
185 replies
51 months ago
Dogon Group Sea Point - Utterly useless!!
On the rare occasion that we need assistance with our rental property, our agent thinks he is “helping” us and never fulfills his responsibilities. We’ve been unsuccessful in getting a meeting with his superior, because she too, thinks she is doing us a favor. When did agents becomes ”HELPERS” to paying clients?? If they “do not have mandate to manage the landlords property”, as she stipulated, what is their purpose at all and why do they collect my rent?
0 replies
53 months ago
Jakes Cellular c/o Vodacom owing thousands
My family and I have been loyal to Vodacom for the last twenty years, always dealing with Jake's cellular. I am having issues for the past year which neither Jake's cellular nor Patricia from head office are willing to attend to. 1) unfair charges for content services which I cancelled 2) false promise upon upgrading my contract previously n to date I haven't been compensated 3) Another contract in question was not cancelled on time when I requested and i was forced to pay. Then, without my consent or approval, another contract was signed up.....i didn't even ask for it. This too I was forced to pay for Jake's cellular n Patricia from vodacom Polokwane head office, refuse to follow up on my concerns. Vodacom needs to hold their stores responsible for their fraudulent behavior towards its customers. Totally disappointed in the system.
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
11 (84.61538461538461%)