CREDIT BUREAUS UPDATE

i have a credit card (5898 4610 4595 0894) from Nedbank that due to some reasons i have fallen behind with the payments resulting it to be handed over to Jay Mothobi Attorneys which i did manage to score a payment agreement which is in Black and white. The problem now is after the debit order went through after weeks on credit bureaus it decreases the arrears only of which the balance stays the same and the last payment date still reflects the older date its doesn't change to an actual last payment date. i have escalated this issue to Leroy August via email but no response from him or her to explain to me why the update on credit bureaus is not reflecting as it should while on others that i pay, they update credit bureaus in a correct manner and i see where i am paying my money at. in Jay Mothobi it's another story with no one to bother to explain and unfortunately in my case i do always check my credit ratings on all credit bureaus