SHOUTING!

Owner needs to learn how to speak to his clients. (Shouts at his clients.)

Here is my story:

My dad, who is not from Cape Town, drove 400 km to go see him after months of asking him to send my dad the part he needed. He gave my dad the wrong part from the start with a broken clip, but gave my dad a 3 month guarantee to test the part.

On multiple times my dad told him that the part was wrong after my dad gave him the vehicle specs, but my dad got no reply.

I visited my dad recently and told him that i will take the part back to Jeep Zone and hear what they say.

I visited them today and from the start the owner was shouting at me, telling me how can i bring back the unit after a few months. I told him not to shout at me and tried to explain to him that he gave us 3 months guarantee when we bought it, his reply was, "he never agreed or signed for that".

So i told him that this is unacceptable and i will report him to HelloPeter. He then got cross and shouted even more after i told him not to shout at me. He kept on shouting!

I told him to F#$% off.

Whiles i was walking back to my vehicle he got very upset and shouted some more stuff and showed me hand signs, that indicated that he will shoot me.

Worst of all is whiles i was driving out of the yard, his little kid, i will say 8 or 9 years old gave me the finger.

PS... this all happened in front of other clients as well.

To round it off, they don't have sanitizer when entering the office and most of them did not wear any masks.