Jeeves Heated Towel Rails Provides Exceptional Service

My bathroom heated towel rail stopped working. I contacted Jeeves in Port Elizabeth & spoke to Mark Bennett, sales director. I explained what had happened & that my towel rail was less than 5 years old & that I had no proof of purchase. This was no problem for Mark. He explained that the only thing that could go wrong was the thermostat. He then sent me a new one by courier to my home in Cape Town. It arrived the next day & THERE WAS NO CHARGE. What exceptional service.