Tremendously disappointing, poorly made mediocre product.

We bought a total of 5 Jetmaster products for our new house in Yzerfontein. In short if you are considering using a Jetmaster product my advice is absolutely don't, under any circumstances. The products are dismal and their service matches. The 1000mm stainless steel braai with coalmaker:

1) The braaigrid doesn't fit properly, it can't be used in the lower position

2) The potjiekoos arm/hook is manufactured too short and with weight the hook dislodges out of its bracket

3)The design of the coalmaker is highly impractical, jetmaster have placed a solid plate over the front of the coalmaker, rendering it inaccessible when harvesting coals, the spacing of the bars in the coalmaker leaves good coals trapped in the coalmaker and only allows through small coals, thus not suitable for making coals with many types of braaiwood.

The 2 other mild steel 1000mm units with coalmaker:

1) The handles arent properly secured and basically fell out of the unit before the 1st fire was made

2) The potjiekoos arm/hook is manufactured too short and with weight the hook dislodges out of its bracket.

3) They arrived rusted in their packaging.

4)The design of the coalmaker is highly impractical, jetmaster have placed a solid plate over the front of the coalmaker, rendering it inaccessible when harvesting coals, the spacing of the bars in the coalmaker leaves good coals trapped in the coalmaker and only allows through small coals, thus not suitable for making coals with many types of braaiwood. Exactly the same problem as the stainless steel unit.

The 800mm mild steel unit: 1) As with the other units handles came off. 2) Arrived already with light rust in packaging.

We made a complaint on the Jetmaster website, the local rep for Jetmaster, Mr Tim Brock responded, he came out to our premises on the 26th September, he inspected the units and promised a helpful response in 14 days, while he was here he even clumsily damaged a artpiece which he said he'd fix.

On the 16th of October we sent a follow up email to Mr Brock which has remained unanswered to this day.

To anyone considering installing or purchasing a Jetmaster braai I would not recommend that you do and that you rather look at an alternative brand. Jetmaster has over the years had a good name in the market, along with good service, but its apparent that they have lost their way and can no longer be considered mediocre.