Jetour Boksburg - Complaint

We are extremely disappointed with the service we received from Jetour Boksburg.

We visited the dealership on 10 January 2026 to view the Jetour T1. No one assisted us when we arrived, and we had to ask for help. We were promised documents by 12 January but had to follow up repeatedly to receive them. After submitting our application, we received no feedback for a week and had to constantly phone the dealership.

We were verbally told that finance was approved, but again no follow-up was provided. Despite multiple promises and an in-person visit, nothing progressed. After three weeks we still had no communication.

We then contacted Jetour Pretoria, submitted a new application on 22 January, and collected our vehicle on 23 January. Jetour Pretoria also confirmed that Jetour Boksburg never submitted our application to the banks, meaning we were never approved despite being told otherwise.

The lack of urgency, communication, and professionalism at Jetour Boksburg is unacceptable, and we believe this branch will lose customers if this behaviour continues. We would appreciate Jetour South Africa investigating this matter.