Warranty Dispute on Jetour Dashing (15,000 km) – Unresolved Radiator Issue After Service

I am raising a concern regarding my Jetour Dashing, which was taken to the dealership for a routine service at approximately 15,000 km. At the time of drop-off, the vehicle had no issues, no warning lights, no overheating, no coolant loss, and no visible leaks. The car was operating normally. After the service inspection, I was informed that the radiator has a coolant leak. The dealership has attributed this to a stone impact and has rejected the warranty claim, stating that the damage is external. However, I dispute this conclusion for the following reasons: The vehicle showed no prior symptoms whatsoever before the service. The issue was only identified after the vehicle was in the dealership’s care No conclusive evidence has been provided to confirm when the alleged damage occurred. The explanation does not reasonably align with the vehicle’s condition prior to service. While I understand that external damage may not be covered under warranty, I expect a clear, technically supported explanation before such a conclusion is made especially on a relatively new vehicle with low mileage.

I have requested detailed evidence and clarification, but the responses received have not adequately addressed my concerns. This matter has now been escalated to the Motor Industry Ombudsman of South Africa for independent review. I am still willing to resolve this matter amicably and would appreciate: A fair reassessment of the diagnosis or a goodwill resolution given the circumstances that the car is still new with very low milage. I hope Jetour South Africa and the dealership will address this matter with the transparency and customer care expected.