JETOUR
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
JETOUR
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Jetour Autocity Alberton receives sharply divided feedback. Customers consistently praise certain sales executives, with recurring mentions of professional, attentive, and seamless purchasing experiences, including memorable handover celebrations. However, a significant recurring theme involves serious after-sales concerns, including unfulfilled promises, poor communication from management, allegations of misrepresented vehicle history, unresolved defects, and difficulty reaching the dealer principal. Several customers describe feeling ignored once deals close, while others highlight warm, knowledgeable staff who made buying enjoyable. The contrast between sales charm and post-sale follow-through is pronounced.
Performance(last 12 months):
Review Distribution
1|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceOF
Olona F
1 reviews | Active since Jan 2020
25 May 2026, 14:46
Think twice before purchasing a Jetour
Think twice before buying a Jetour, I recently had a issue two weeks ago where my brakes locked and the car wouldn't start and had alot of warning lights on the dash. And while reversing my car the gear went out of reverse and straight to neutral. I took the car in and they said it was the vacuum pump and they replaced it and I bought my car late last year so its less than 1year old and on 8500km. On Thursday 21 May the car had the same issue again. This is a brand new vehicle and my life is in danger because the brakes can lock at any time while driving. I took the matter up with Jetour SA no feedback till today, and they couldn't even assist me with a courtesy vehicle as well. I regret the day I made a decision to purchase this vehicle as you never know when the issue will rise again. Even if the car is back I will be driving in fear.
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Olona F
1 reviews | Active since Jan 2020
25 May 2026, 14:46
Think twice before purchasing a Jetour
Think twice before buying a Jetour, I recently had a issue two weeks ago where my brakes locked and the car wouldn't start and had alot of warning lights on the dash. And while reversing my car the gear went out of reverse and straight to neutral. I took the car in and they said it was the vacuum pump and they replaced it and I bought my car late last year so its less than 1year old and on 8500km. On Thursday 21 May the car had the same issue again. This is a brand new vehicle and my life is in danger because the brakes can lock at any time while driving. I took the matter up with Jetour SA no feedback till today, and they couldn't even assist me with a courtesy vehicle as well. I regret the day I made a decision to purchase this vehicle as you never know when the issue will rise again. Even if the car is back I will be driving in fear.
0
Replies (0)SS
Sanele S
1 reviews | Active since Jan 2020
21 May 2026, 11:42
Purchased Extras not delivered
Good Day I made a purchase of two extras (spare wheel cover and side box) for my new Jetour Odyssey. I was assisted by one of their salesperson (Mr Tyrone Lobb) who offered me these items and who advised me to make the payments and order through him (as Jetour allegedly does not automatically supply these extras with the vehicle). I made payments to him on the 13 March 2026 and 27 March 2026 for the total amount of R8200. These items were promised to me within 6 weeks from ordering and til this day I have received nothing. I have watsapp conversations as proof of these allegations. I am concerned that as a Professional Business your salesperson engages with a client in this way yet does not fulfil his agreement. It reflects an egregious lack of integrity as a brand.
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Sanele S
1 reviews | Active since Jan 2020
21 May 2026, 11:42
Purchased Extras not delivered
Good Day I made a purchase of two extras (spare wheel cover and side box) for my new Jetour Odyssey. I was assisted by one of their salesperson (Mr Tyrone Lobb) who offered me these items and who advised me to make the payments and order through him (as Jetour allegedly does not automatically supply these extras with the vehicle). I made payments to him on the 13 March 2026 and 27 March 2026 for the total amount of R8200. These items were promised to me within 6 weeks from ordering and til this day I have received nothing. I have watsapp conversations as proof of these allegations. I am concerned that as a Professional Business your salesperson engages with a client in this way yet does not fulfil his agreement. It reflects an egregious lack of integrity as a brand.
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Replies (0)AB
Alistair B
1 reviews | Active since Jan 2020
4 May 2026, 15:36
JETOUR
These individuals gladly sell Jetour vehicles knowing very well that they have inherited factory defects. Be very aware before purchasing this Chinese SH@T!
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Alistair B
1 reviews | Active since Jan 2020
4 May 2026, 15:36
JETOUR
These individuals gladly sell Jetour vehicles knowing very well that they have inherited factory defects. Be very aware before purchasing this Chinese SH@T!
0
Replies (0)LS
LIZZY S
1 reviews | Active since Jan 2020
29 Apr 2026, 19:59
Warranty Dispute on Jetour Dashing (15,000 km) – Unresolved Radiator Issue After Service
I am raising a concern regarding my Jetour Dashing, which was taken to the dealership for a routine service at approximately 15,000 km. At the time of drop-off, the vehicle had no issues, no warning lights, no overheating, no coolant loss, and no visible leaks. The car was operating normally. After the service inspection, I was informed that the radiator has a coolant leak. The dealership has attributed this to a stone impact and has rejected the warranty claim, stating that the damage is external. However, I dispute this conclusion for the following reasons: The vehicle showed no prior symptoms whatsoever before the service. The issue was only identified after the vehicle was in the dealership’s care No conclusive evidence has been provided to confirm when the alleged damage occurred. The explanation does not reasonably align with the vehicle’s condition prior to service. While I understand that external damage may not be covered under warranty, I expect a clear, technically supported explanation before such a conclusion is made especially on a relatively new vehicle with low mileage. I have requested detailed evidence and clarification, but the responses received have not adequately addressed my concerns. This matter has now been escalated to the Motor Industry Ombudsman of South Africa for independent review. I am still willing to resolve this matter amicably and would appreciate: A fair reassessment of the diagnosis or a goodwill resolution given the circumstances that the car is still new with very low milage. I hope Jetour South Africa and the dealership will address this matter with the transparency and customer care expected.
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LIZZY S
1 reviews | Active since Jan 2020
29 Apr 2026, 19:59
Warranty Dispute on Jetour Dashing (15,000 km) – Unresolved Radiator Issue After Service
I am raising a concern regarding my Jetour Dashing, which was taken to the dealership for a routine service at approximately 15,000 km. At the time of drop-off, the vehicle had no issues, no warning lights, no overheating, no coolant loss, and no visible leaks. The car was operating normally. After the service inspection, I was informed that the radiator has a coolant leak. The dealership has attributed this to a stone impact and has rejected the warranty claim, stating that the damage is external. However, I dispute this conclusion for the following reasons: The vehicle showed no prior symptoms whatsoever before the service. The issue was only identified after the vehicle was in the dealership’s care No conclusive evidence has been provided to confirm when the alleged damage occurred. The explanation does not reasonably align with the vehicle’s condition prior to service. While I understand that external damage may not be covered under warranty, I expect a clear, technically supported explanation before such a conclusion is made especially on a relatively new vehicle with low mileage. I have requested detailed evidence and clarification, but the responses received have not adequately addressed my concerns. This matter has now been escalated to the Motor Industry Ombudsman of South Africa for independent review. I am still willing to resolve this matter amicably and would appreciate: A fair reassessment of the diagnosis or a goodwill resolution given the circumstances that the car is still new with very low milage. I hope Jetour South Africa and the dealership will address this matter with the transparency and customer care expected.
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Replies (0)AB
Alistair B
1 reviews | Active since Jan 2020
23 Mar 2026, 06:02
Jetour T1 Sold with defects
I purchased a Jetour T1 a couple of weeks back. These cars are sold with software defects. I may only assure them that should there be an accident or loss of life due to this ,they will be on the receiving end.
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Alistair B
1 reviews | Active since Jan 2020
23 Mar 2026, 06:02
Jetour T1 Sold with defects
I purchased a Jetour T1 a couple of weeks back. These cars are sold with software defects. I may only assure them that should there be an accident or loss of life due to this ,they will be on the receiving end.
0
Replies (0)