Would NEVER Recommend

I will list the facts of my experience and you can decide whether this is a company you would like to deal with. I most certainly would NEVER recommend it. My almost 9year old snub nosed dog took 9 days from collection outside of CT, RSA to LON, UK. Due to cost, I chose to fly him Lufthansa via Frankfurt.

1. Dog was stuck in Frankfurt for48 hours due to missing documentation. This was not the only missing documentation, as they needed replacement of my ToR and POP.

2. Of course there were last minute increases! They want you to start the process months in advance, where in reality they only actually do anything 2 weeks prior, it feels as if for the sole purpose of overcharging (I notice that many companies do this and there should be an oversight committee to regulate this) So in reality it cost R67000 instead of R54000.

3. I went 3 days with no communication to let me know my dog was OK. I had to constantly initiate communication, as they either did not communicate, or only in response to my constant messages.

Obviously this caused HUGE amounts of stress for a) my dog who finally arrived, very anxious, scratching himself raw, however in 1 piece. b) myself and my 82 year old mother collecting him, as I only arrive in several months.

You decide...would you use this company?