complain to JFSHousing developers and Nedbank home insurance

I am writing to express my serious concern and frustration regarding the ongoing structural issues with my newly purchased home, which was funded and insured by Nedbank. The ceiling in my home collapsed within 8 months of moving in, and despite my repeated attempts to have this addressed, the situation remains unresolved. Incident Details: • On 5th February 2025, I reported the ceiling collapse to JFSHousing. Your response indicated that I should log a claim with my insurance provider, Nedbank. • On 6th February 2025, I submitted a claim to Nedbank Insurance regarding the ceiling collapse. However, after multiple follow-ups and complaints, my claim was rejected, citing a structural defect in the house. I was informed that, as the house is still new, JFSHousing (the developer) is responsible for addressing the issue. As of to date , the ceiling has collapsed again, and I am extremely concerned about the safety of my family, especially my children. The house is no longer safe for us to occupy, and given the fault in the structure, there is a serious risk of the roof collapsing at any moment. I am currently paying premiums for both my bond and my insurance, but I am left with an open roof and no assistance from either JFSHousing or Nedbank. This situation is unacceptable and has put my family at significant risk.

I have proof of correspondence from the developer and rejection letter from the bank (NEDBANK) I'm helpless because my situation needs urgent attention more especially that im staying with minor kids and further taking into consideration the recent weather in my area currently .