JG Electronics
4.1|133 reviews
TA
Timi A
1 reviews | Active since Member
19 Dec 2025, 20:03
My parcel was damaged when I received it
First time ordering from u guys, I was so impressed with the delivery time, it was delivered on time, but i was not happy with my parcel at all because I found out that 5 mugs out of the 36 mugs I ordered were broken, will I get a replacement from JG electronics or is it my loss, I have sent an email, but no response yet....
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Replies (53)JG Electronics's replyOfficial
20 Dec 2025, 06:12Good Day Timi. Unfortunately when making use of couriers parcels sometimes do get damaged in transit. I noticed you did make use of our courier, so in this case we will replace or credit the mugs for you. We are however closing today and only re-open on 6 Jan 2026. Please mail karen@jgelectronics.com with your invoice number and photos of the broken mugs, she will be in touch as soon as we open to assist.
Best regards,
JG Electronics's reply20 Dec 2025, 06:12
Official
Good Day Timi. Unfortunately when making use of couriers parcels sometimes do get damaged in transit. I noticed you did make use of our courier, so in this case we will replace or credit the mugs for you. We are however closing today and only re-open on 6 Jan 2026. Please mail karen@jgelectronics.com with your invoice number and photos of the broken mugs, she will be in touch as soon as we open to assist.
Best regards,