WORST cleaning service ever!

My estate agent and I recently used JipJa cleaning services for the post-occupation cleaning of my elderly parents' previous house. JipJa's slogan is "Comprehensive cleaning of houses, flats, offices, carpets, curtains and windows". The house in question needed deep cleaning and hence a company offering "comprehensive" cleaning was chosen. Their price was also not cheap, which further lead me to believe that a thorough, not just basic, cleaning was to take place. On the (Pro Forma) Invoice (that was actually a Quote, but hey, not everybody is an accountant and knows the difference) it listed the following jobs to be done at the property: Cleaning of: * house * all cupboards inside and out * wall switches * skirtings * cornices * walls where dirty * all floors * also patios ("stoepe")

When I did a quick look-around after the "cleaning", I discovered that the house was still very dirty indeed, and some areas appeared to not have been cleaned at all. You know when a job has been done SO badly that you actually feel prompted to take photos? None of the items listed above were done satisfactorily except two (and probably only because I did not specifically check those two items.) For example, the toilets were (still) filthy and had not been cleaned AT ALL! The arrangement was that they were to supply ALL cleaning tools and materials themselves (since the previous occupants had moved out).

So both the agent and I approached the owner, Karen van Staden (also known as Karen de Jager) and complained (with photos as proof). I did not want to just give her bad reviews without giving her a chance to 'make it right', i.e. by refunding part of the money I had paid her (of course pre-payment is part of her payment terms....). Going back to do more cleaning was not an option for a number of reasons (transfer of ownership, difficulty of access, etc).

So I gave her a demand to do a full refund of the claimed amount within 7 days (that deadline being today), and failing which I would take numerous steps to address the matter, e.g. bad reviews & legal action (in the case of non-payment) . She claims that she cannot pay the full amount in one go, but has agreed to pay me back R300 per month, which is fine if Interest is added, (as is standard practice).

The whole experience has been very unpleasant since I have tried to be fair, stick to the facts and business at hand, while she has been uncooperative, flung numerous insults at me, called me all sorts of names, played the 'victim' and made ME out to be completely unreasonable because I'm threatening legal action since I won't accept being cheated? In my experience with JipJa, I think they are the WORST kind of cleaning company, and cannot recommend them whatsoever. I hope they CLEAN up their act in a very big way!