LB
Lucille B
Active since Feb 2012
5
Reviews
0
Industries
Reviews
5 reviews21 months ago
WORST cleaning service ever!
My estate agent and I recently used JipJa cleaning services for the post-occupation cleaning of my elderly parents' previous house. JipJa's slogan is "Comprehensive cleaning of houses, flats, offices, carpets, curtains and windows". The house in question needed deep cleaning and hence a company offering "comprehensive" cleaning was chosen. Their price was also not cheap, which further lead me to believe that a thorough, not just basic, cleaning was to take place. On the (Pro Forma) Invoice (that was actually a Quote, but hey, not everybody is an accountant and knows the difference) it listed the following jobs to be done at the property: Cleaning of: * house * all cupboards inside and out * wall switches * skirtings * cornices * walls where dirty * all floors * also patios ("stoepe") When I did a quick look-around after the "cleaning", I discovered that the house was still very dirty indeed, and some areas appeared to not have been cleaned at all. You know when a job has been done SO badly that you actually feel prompted to take photos? None of the items listed above were done satisfactorily except two (and probably only because I did not specifically check those two items.) For example, the toilets were (still) filthy and had not been cleaned AT ALL! The arrangement was that they were to supply ALL cleaning tools and materials themselves (since the previous occupants had moved out). So both the agent and I approached the owner, Karen van Staden (also known as Karen de Jager) and complained (with photos as proof). I did not want to just give her bad reviews without giving her a chance to 'make it right', i.e. by refunding part of the money I had paid her (of course pre-payment is part of her payment terms....). Going back to do more cleaning was not an option for a number of reasons (transfer of ownership, difficulty of access, etc). So I gave her a demand to do a full refund of the claimed amount within 7 days (that deadline being today), and failing which I would take numerous steps to address the matter, e.g. bad reviews & legal action (in the case of non-payment) . She claims that she cannot pay the full amount in one go, but has agreed to pay me back R300 per month, which is fine if Interest is added, (as is standard practice). The whole experience has been very unpleasant since I have tried to be fair, stick to the facts and business at hand, while she has been uncooperative, flung numerous insults at me, called me all sorts of names, played the 'victim' and made ME out to be completely unreasonable because I'm threatening legal action since I won't accept being cheated? In my experience with JipJa, I think they are the WORST kind of cleaning company, and cannot recommend them whatsoever. I hope they CLEAN up their act in a very big way!
0 replies
21 months ago
WORST cleaning service ever!
My estate agent and I recently used JipJa cleaning services for the post-occupation cleaning of my elderly parents' previous house. JipJa's slogan is "Comprehensive cleaning of houses, flats, offices, carpets, curtains and windows". The house in question needed deep cleaning and hence a company offering "comprehensive" cleaning was chosen. Their price was also not cheap, which further lead me to believe that a thorough, not just basic, cleaning was to take place. On the (Pro Forma) Invoice (that was actually a Quote, but hey, not everybody is an accountant and knows the difference) it listed the following jobs to be done at the property: Cleaning of: * house * all cupboards inside and out * wall switches * skirtings * cornices * walls where dirty * all floors * also patios ("stoepe") When I did a quick look-around after the "cleaning", I discovered that the house was still very dirty indeed, and some areas appeared to not have been cleaned at all. You know when a job has been done SO badly that you actually feel prompted to take photos? None of the items listed above were done satisfactorily except two (and probably only because I did not specifically check those two items.) For example, the toilets were (still) filthy and had not been cleaned AT ALL! The arrangement was that they were to supply ALL cleaning tools and materials themselves (since the previous occupants had moved out). So both the agent and I approached the owner, Karen van Staden (also known as Karen de Jager) and complained (with photos as proof). I did not want to just give her bad reviews without giving her a chance to 'make it right', i.e. by refunding part of the money I had paid her (of course pre-payment is part of her payment terms....). Going back to do more cleaning was not an option for a number of reasons (transfer of ownership, difficulty of access, etc). So I gave her a demand to do a full refund of the claimed amount within 7 days (that deadline being today), and failing which I would take numerous steps to address the matter, e.g. bad reviews & legal action (in the case of non-payment) . She claims that she cannot pay the full amount in one go, but has agreed to pay me back R300 per month, which is fine if Interest is added, (as is standard practice). The whole experience has been very unpleasant since I have tried to be fair, stick to the facts and business at hand, while she has been uncooperative, flung numerous insults at me, called me all sorts of names, played the 'victim' and made ME out to be completely unreasonable because I'm threatening legal action since I won't accept being cheated? In my experience with JipJa, I think they are the WORST kind of cleaning company, and cannot recommend them whatsoever. I hope they CLEAN up their act!
0 replies
60 months ago
Don't order and pay for a MAX MOUTHGUARD online!
While Max Mouthguards offer a great product, it is nearly IMPOSSIBLE to actually GET one if you ordered (and paid a small fortune) online! It's been nearly 2 months, and after a number of e-mails and phone calls, I still haven't received ANY assistance from Max Mouthguards to get a fitting done, nor any response to requesting a refund (requested a month ago). The dentists is my area are also unaware of the so-called "vouchers" (received when you pay and order online), and want to get paid directly.... after paying nearly R2000 to Max Mouthguards online!!! Meantime my daughter is playing without a mouthguard. While e-mails are ignored by Max Mouthguards, phoning them is also a problem (if you happen to get through), because the line is always extremely bad (faint & blurry); add to that somebody with a heavy accent on the other end, and you cannot really make out anything that is being said. I will be taking this matter to the small claims court if this non-action continues for much longer. VERY disappointed and angry. DON'T ORDER AND PAY FOR A MAX MOUTHGUARD ONLINE!!!!! That system just doesn't work!!!
0 replies
60 months ago
Great service from Piet Hayes at Compucell, Bellville
Fantastic, friendly, ethical, efficient and knowledgeable service received by Piet Hayes from Compucell in Nobel park, Bellville. They could do repairs that Experimax Tygervalley could not even do, i.e. fixing / replacing a motherboard on an iPhone. Would highly recommend them!
0 replies
72 months ago
No DSTV assistance / service channels working
On 28 March 2020 I contacted DSTV (via Live Chat on website) regarding the fact that it is impossible to log in to their website since there is no button / link available. Two months later (on 29 May 2020), there is still no way to log in on the website. I also tried using the sign in link sent by Charlotte via the Live Chat, but it also does not work. I tried the app, but it won't open. I tried the WhatsApp line, but it replies that my ID number is not a valid SA ID number (yea right!); it also does not recognize my Customer number (that I have been using for more than 2 decades!), and the telephone number that it gives for further assistance also doesn't work. In fact the local Multichoice/DSTV number also gets you nowhere. I know it's Lockdown, but I'm at wits end here!!! I'm willing to bet money that should I not pay, the disconnection service WILL, however, be working. I think DSTV should have fewer help channels for their customers, and just make sure that the channels that they have in place actually WORK, especially self-service type of channels!!!!
210 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)