Orders don't resemble what is advertised and repeated delivery delays and excuses

We pooled together and ordered four baskets.There were varied excuses regarding delivery.Delivery was promised to locker on Monday, Wednesday they claimed delivery was sent back and that courier had been here but we have cameras so not true, nobody had been here.Saturday they said they would deliver and we called late afternoon and they then only organised an uber to deliver. Unreliable and Unprofessional , a few of us had ordered together so feel bad for subjecting others to awful service and delayed delivery of goods that don't resemble what was ordered.

Orders dont look like what is advertized or specified on order. For example, Ordered Basket gift set 1 - pink and flowers theme, received nothing floral. Basket gift set 2 - Ordered Maroon/red and dog theme , received everything black except for notepad and tumbler. 2 of the books in the other two baskets have not been personalised. Disappointing!