Poor service from the body shop .

I was disappointed with the level of service provided, as it did not meet expected standards, specifically regarding the repairs of my car. To help you investigate this matter, I have included my claims number C2139226 for your reference. I had submitted my car to be fixed at Jocks auto body, the body shop you refered to me, on the 9th of March. It is now the 12th of April and my car has till not been fixed. I have called numerous times I have pleaded and beeged them to keep me updates and each time excuses were made. I have asked them what went wrong with the time frame they quoted, 3 weeks, and their excuse was that they had received substandard parts for my car and were wating for better ones. This doesnt make sence, as a business you should know who you can rely on to deliver quality parts, as a business you should know not to quote that a job will be done by a certain time when you can not realistically keep that promise. Then the cars repairs were delayed for easter weekend. Understandable, but still uacceptable, my car was never supposed to be still in the shop by easter, what about my easter planns? This is unacceptable, and I will be logging complaints on every platform I can find untill I have received my car back in pristine condition. and then I'll switch my insurance to some one else, since Miway aparantly can not contract body shops who deliver quality work or even deliver on the quots (promise) they have made. Then ill make sure evwryone around me knows what poor service Jocks auto body delivers