Joe Trucks............... The stuff nightmares are made of

Joe Truck People, if you ever come across this business……………… RUN!!!!!! This guy is like a middleman, and does not have ANY trucks. I have contacted Joe Truck for a quote to do a household move from Rustenburg to Bot River in the Western Cape. He quoted me R24 000.00 and requested a deposit of R4000.00. We agreed on this and paid the deposit of R4000.00. Although I did a correct inventory of furniture / goods to be moved, I insisted that he must come and do a physical assessment of the furniture / goods to be moved, and to verify that the quote was in order. He sent a representative to do an assessment, and it was confirmed to be correct size truck would be sent. The truck arrived at my residence on 29 November 2025. It was very small, and I asked the driver if he was going to be able to load everything. He insisted that the truck was large enough. In the end the truck was too small, and they left with half of my furniture on the truck, and the rest stored in the garage of the residence being vacated. The left-over furniture were collected in the next week. The furniture was taken to Pretoria where it would be loaded on a big removals truck. My husband and I then drove down to Bot River (our new residence), and trusted Joe to honour our agreement. I contacted him to enquire when the truck will arrive. On 4 December 2025 he was still not sure. He started giving us the runaround, and kept on telling us ‘the truck is on its way’. The lies and runaround continued all through December, and it was one promise after the other. When I realised that we are not going to receive our furniture I asked him to at least water my plants. He moved all the potplants to his residence and looked after them. This is when all the stories started. The times we were able to reach him, we were being told story after story. Eventually he said we should wait till January ‘after the December rush’. In January 2026we contacted him again, asking what he is doing to solve the situation. More and more lies followed. (Telling us the goods is being loaded, and then again that it would arrive within a week, etc, etc) We then decided to contact another removals company ourselves, and arrange for collection of the furniture. Joe was furious about this, telling us how ungrateful we were, as he stored our furniture for us and he watered our plants. He said that we were ‘’underquoted’’, and that is why the furniture was not sent. Please note that since the beginning of the madness, this was never mentioned. We than received an invoice from Lock and Store’, to the amount of R3936.00, and had to pay this amount in full in order for our goods to be released. (Please take not of the fact that we never authorised any storage arrangements). The furniture was supposed to just be moved from Rustenburg to the Western Cape. The total amount we paid the other removals company was close to R18 000.00 When we asked Joe what about the R24000.00 we paid him initially to do the job, his answer was that he did not have any money ‘as it was a bad month, it being after Christmas and all’. He did absolutely nothing for us, and we basically had to pay twice to have our furniture moved.