AP
Adri P
Active since Sep 2019
5
Reviews
0
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Reviews
5 reviews1 month ago
Joe Trucks............... The stuff nightmares are made of
Joe Truck People, if you ever come across this business……………… RUN!!!!!! This guy is like a middleman, and does not have ANY trucks. I have contacted Joe Truck for a quote to do a household move from Rustenburg to Bot River in the Western Cape. He quoted me R24 000.00 and requested a deposit of R4000.00. We agreed on this and paid the deposit of R4000.00. Although I did a correct inventory of furniture / goods to be moved, I insisted that he must come and do a physical assessment of the furniture / goods to be moved, and to verify that the quote was in order. He sent a representative to do an assessment, and it was confirmed to be correct size truck would be sent. The truck arrived at my residence on 29 November 2025. It was very small, and I asked the driver if he was going to be able to load everything. He insisted that the truck was large enough. In the end the truck was too small, and they left with half of my furniture on the truck, and the rest stored in the garage of the residence being vacated. The left-over furniture were collected in the next week. The furniture was taken to Pretoria where it would be loaded on a big removals truck. My husband and I then drove down to Bot River (our new residence), and trusted Joe to honour our agreement. I contacted him to enquire when the truck will arrive. On 4 December 2025 he was still not sure. He started giving us the runaround, and kept on telling us ‘the truck is on its way’. The lies and runaround continued all through December, and it was one promise after the other. When I realised that we are not going to receive our furniture I asked him to at least water my plants. He moved all the potplants to his residence and looked after them. This is when all the stories started. The times we were able to reach him, we were being told story after story. Eventually he said we should wait till January ‘after the December rush’. In January 2026we contacted him again, asking what he is doing to solve the situation. More and more lies followed. (Telling us the goods is being loaded, and then again that it would arrive within a week, etc, etc) We then decided to contact another removals company ourselves, and arrange for collection of the furniture. Joe was furious about this, telling us how ungrateful we were, as he stored our furniture for us and he watered our plants. He said that we were ‘’underquoted’’, and that is why the furniture was not sent. Please note that since the beginning of the madness, this was never mentioned. We than received an invoice from Lock and Store’, to the amount of R3936.00, and had to pay this amount in full in order for our goods to be released. (Please take not of the fact that we never authorised any storage arrangements). The furniture was supposed to just be moved from Rustenburg to the Western Cape. The total amount we paid the other removals company was close to R18 000.00 When we asked Joe what about the R24000.00 we paid him initially to do the job, his answer was that he did not have any money ‘as it was a bad month, it being after Christmas and all’. He did absolutely nothing for us, and we basically had to pay twice to have our furniture moved.
0 replies
22 months ago
SAFAIR disappointment
Please think VERY carefully before you book a flight to Mozambique with SAFAIR. SAFAIR has always been our airline of choice, thus we decided to book flights to Maputo and back. We did the booking, and they were quick to take our money. A few days after making the booking, my husband received the E tickets....... from SAA. We were quite surprised, but decided to go ahead with the flight as all our other arrangements for accommodation, etc, were already made and paid for. To try and get money back from SAFAIR is a losing battle anyway. When we arrived at OR Tambo airport, we went to the SAA counter to check in. We were then directed to LAM (Mozambican airline), as they are apparently in partnership with SAA. The flight was delayed with more than an hour, with no explanation at all. We were also given the runaround from gate 2 to gate 26. This was a harrowing experience on its own, as we had to climb about 4 flights of stairs to go to gate 26. True to form, the escalator as well as one elevator was broken. There was no refreshments for sale on the flight. We were just given a cup of water and a stale croissant (which we could not face eating). The real problems started on the return flight. We arrived at Maputo airport, and when we wanted to check in, were told that we were not booked on that flight (Even though we had the E tickets in our hands) We were shoved to one side, with absolutely no assistance from the airport personnel. When we enquired on what to do, we were told to wait (I think we would still be standing there waiting today) Please bear in mind that there are limited SAFAIR flights to Mozambique, and it was crucial for us to get on that flight. The problem was..... which airline do we speak to??? SAA, LAM or SAFAIR? My husband went looking for someone to assist us. In the meantime, I tried contacting SAFAIR for urgent assistance. When you Google, there is only one number to call. 087 357 0030. I did this, but there is no way to speak to an actual human being, just about a hundred options to select from. I even sent messages to their BOT ''Lindi'', stating that I was stranded in another country. The only answer I received was that my query was escalated to a human, and they would call me. Needless to say, I am still waiting. My husband managed to find someone at a LAM office who was able to assist us (no explanation given) I feel that you should be informed by SAFAIR if you are going to be ''bumped'' to another airline, but I guess the money is much too important for them to lose, thus their loyal customers are treated like trash.
0 replies
30 months ago
Bob Martin short supplying goods.
I have bought Becalm tablets from Dischem. There are supposed to be 30 tablets in the container, but there was only 25. I do not usually count the tablets, but at this time decided to do it. I sent Bob martin an e mail stating my problem. Thabo wrote back to me and sketched a few scenarios on why the tablets could be short supp****, thanking me for bringing it to their attention. I then asked what they were going to do about it as I have paid for something I did not receive. I did not receive any reply up until the day I enquired again. I was then promised a voucher for Dischem, but up to now nothing has materialized. This was on Friday, 20 October 2023. I must also mention that I did warn them I was going to post on this website, but that did not make any difference to them. I know it is only 5 tablets, but it could have been worse, and I feel I should be re imbursed. I am very disappointed in Bob Martin, as I have been using their products for ages.
0 replies
63 months ago
Non existent service at RAND MUTUAL
We, as a company have been insured by Rand Mutual for many years. It used to be a pleasure in dealing with them, but oh, how times have changed. There is absolutely NO help from them regarding queries, whatsoever!! When you contact the officials who used to handle queries, you just get told to e mail or call the Contact Centre. What a waste!! Tried calling once, and held on for almost half an hour..... E mails are just ignored. Terrible, terrible, terrible, terrible!!!!
61 replies
71 months ago
Bad service? No service? Take your pick
I have a Discovery bank credit card which I am trying to close. These cards were administrated by FNB, but has now changed to Discovery bank. Discovery bank called me to inform me of this fact. Whilst on this call, I told them that I actually want to close the account. My call was redirected, I held on for 10 minutes, gave up, and hung up. I left numerous ''call me back'' messages on their website, but of course, to no avail. After calling again, I actually managed to speak to someone.................... I was told I would be called in 5 working days' time by one of the officials and they will close the account for me. The five days have passed, no calls were received, and I am still stuck with a card costing me unnecessary money. I called again (twice), held on for 18 and then 9 minutes. Now I wasted a lot of airtime as well by holding on for so long without any results. Unfortunately I am still old school, and expect service from companies. But I suppose that is too much to ask of Discovery bank. They obviously do not share the same sentiments as me. Please people, if it is good service you are after................... stay away from Discovery Bank.
105 replies
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1 Star
5 (100%)