Quick to take cash, but slow to deliver on customer service

If i can put a o star rating it will be too much for the level of quality I have recieved from this company, call Joe the owner, tell him where I am moving to and the load that needs moving, we both agree on a 4 ton truck, I get the invoice and pay my deposit, happy to finally find a reliable moving company. Then the day before my move (move is scheduled for Sat 29th Nov, I check in to see if all is well, and lo and behold "the 4 ton wont be big enough, lets look at 8 tonne, but quote will go up) after arguing we finally agree all is well and he will see me at 09:00 on sat 29th Nov, then again Sat morning "4 ton not big enough will send 5 ton, please pay extra R500). Back and forth again the whole day until we finally agree on the 4ton truck ( Sat 09:00 no truck, 10:00 no truck, truck arrives at 11:00, 2 hours later than agreed). Truck gets loaded and we are in transit, Joe owner sends me whatsapp, Please put extra R500 on top because 5 ton truck is enough for this load and not 4 ton ( please remember that owner of the company said 4 ton truck will be enough to transport list of goods given, list still the same so why get a bigger truck? We get to delivery address and after telling the driver to go in the steep driveway forwards and not backwards, he goes in backwards, uses the gate rail as leverage to get up and snaps the gate guide bar on the gate rail, Driver says he is not responsible, speak to the owner of Joe Trucks, I thought driver was part of the company, but when contacting the owner of Joe trucks , I am told that the driver is not part of his company and I must sort with drive directly. I paid Joe trucks for the move, not "Truck for hire", why must I sort it out, now owner says he wont help. DO NOT RECOMMEND, QUICK TO HELP AT FIRST, BUT ONCE DEPOSIT IS PAID, THEN THE REAL COSTS COME IN. STAY AWAY (P.S I HAVE WHATSAPP CHATS TO CONFIRM EVERYTHING THAT WAS MENTIONED ABOVE)***ner says i can gladly mention him on Hello Peter, so clearly he is ******** about what customer service is, or where his error in this is found.