QV
quinton V
Active since Nov 2013
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
Quick to take cash, but slow to deliver on customer service
If i can put a o star rating it will be too much for the level of quality I have recieved from this company, call Joe the owner, tell him where I am moving to and the load that needs moving, we both agree on a 4 ton truck, I get the invoice and pay my deposit, happy to finally find a reliable moving company. Then the day before my move (move is scheduled for Sat 29th Nov, I check in to see if all is well, and lo and behold "the 4 ton wont be big enough, lets look at 8 tonne, but quote will go up) after arguing we finally agree all is well and he will see me at 09:00 on sat 29th Nov, then again Sat morning "4 ton not big enough will send 5 ton, please pay extra R500). Back and forth again the whole day until we finally agree on the 4ton truck ( Sat 09:00 no truck, 10:00 no truck, truck arrives at 11:00, 2 hours later than agreed). Truck gets loaded and we are in transit, Joe owner sends me whatsapp, Please put extra R500 on top because 5 ton truck is enough for this load and not 4 ton ( please remember that owner of the company said 4 ton truck will be enough to transport list of goods given, list still the same so why get a bigger truck? We get to delivery address and after telling the driver to go in the steep driveway forwards and not backwards, he goes in backwards, uses the gate rail as leverage to get up and snaps the gate guide bar on the gate rail, Driver says he is not responsible, speak to the owner of Joe Trucks, I thought driver was part of the company, but when contacting the owner of Joe trucks , I am told that the driver is not part of his company and I must sort with drive directly. I paid Joe trucks for the move, not "Truck for hire", why must I sort it out, now owner says he wont help. DO NOT RECOMMEND, QUICK TO HELP AT FIRST, BUT ONCE DEPOSIT IS PAID, THEN THE REAL COSTS COME IN. STAY AWAY (P.S I HAVE WHATSAPP CHATS TO CONFIRM EVERYTHING THAT WAS MENTIONED ABOVE)***ner says i can gladly mention him on Hello Peter, so clearly he is ******** about what customer service is, or where his error in this is found.
0 replies
63 months ago
Auto and General punishes client for underinsurance
Hi guys, My Mom has household insurance with Auto And General of R85000. 00 since 2014 and dropped the cover from R120000 that had been active for more than 15 years and never claimed before, we had a huge flood on 1st Jan 2021 and lost all the household contents. Assessor comes out and afterwards, says that we are underinsured, we argue that we are claiming to the value of R85k, they send another assessor and they come assess the house contents (please note we were told to keep all the belongings as insurance would uplift for us)and so this person adds the broken, damaged items to the list, long story short we then get a call and say household contents value is now R355 k and we are now not covered properly. I told them they created fictitious amounts to dishonor my claim, they said its the policy of management. My question is how can they blatantly manipulate a policy like that, when its blatant fraud, I thought A n G would be ethical, but seems they are the biggest crooks... Wont recommend them to anyone
56 replies
81 months ago
Vodacom blaming new system upgrade
I was recently retrenched and had to take a big paycut in order to get another job at another company Now I already have various accounts and subscriptions with various providers and with each I have made payment arrangements including Vodacom since May when I was retrenched each month I have been paying half of the outstanding amount as per the SMS i have been recieving to notify of the payment due, I make the payment and im able to call and browse on my phone this month I gate the same sms on the 2nd Aug and make payment on th 3rd August...as of the 7th August my services were just cut without notifiction I have phoned accounts dept as well as customer care and the usual excuse is recieved such as ....new system being deployed, automatic responses that cant be stopped and the latest update is that services that are cutoff cant be reinstated I am beyond furious as I feel that I am just being treated as a number, I have been with Vodacom for more than 10 years and I am disgusted in how the service has diminished I am voicing my frustration here in order for Vodacom to have a chance to respond Hopefully its not in vain
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (100%)