Consultant is NEVER available!

I have made numerous attempts to get a statement of money owed to Johannesburg Movers and I would like to collect my goods from storage. I have sent emails. I have phoned. I never get a reply and Madelein is always in a meeting or “just stepped out” of the office. The one time I did get to speak to her she put the phone down in my ear. I am clearly being avoided. I just want to sort this out and find out what is going on. At this point I am starting to suspect my goods have been stolen/sold/lost. What else am I to think when this is the reaction I am receiving from them?