Poor,filthy and unfriendly

It has now been exactly four months, and I have still received no feedback from John Dory’s.

Attention to all John Dory’s customers: please be aware of possible health and safety concerns, including foreign objects found in drinks and food, as well as unfriendly staff who refuse to take responsibility.

In my case, the staff blamed a change of ownership after my phone was damaged and I was served a drink containing a frozen ****roach in the glass. The new owner advised me to contact customer care, stating that he could not assist because he had purchased the franchise but was not responsible for existing issues.

What kind of service is this? As a customer, I find this unacceptable and deeply disappointing.